Monroe Therapeutic Massage

Read the reviews on their other locations, they have the same billing department:
Here’s how my story went down.
EDIT:
Does not respond to inquiries into their business practice. Trying to send clients to collection while taking no initiative to resolve issue. In 26 days, the bill jumped from $ 180 to a whopping $ 339.48, only with an additional mysterious «re-​billing fee» and a dramatic scare to send you to collection. I think we all know what that is. That’s how their billing department operates.
ORIGINAL COMMENT:
First thing first, the massage professionals there were great. I had a great experience with Amy and Richard.
Environment was not very professional. You see kids running around, and people operates with more motel like management. (and the feel of the office too)
Now why is this a 1 star business?
I had a terrible experience with the the billing of this business.
I called ahead and asked them about whether my insurance will be covered. They didn’t say it definitely will but asserted with confidence that they work with Aetna all the time and I don’t need a doctor’s note for that. Ok, great!
I scheduled two sessions in the next two weeks. On my second visit, when I just enjoyed a wonderful massage and walking out, they informed me oh sorry your plan is not covered. Here’s some packages that might lower the cost blah blah…
Four weeks later I got my startling $ 180 for the service.
I called and asked why don’t you tell me about the fact that my insurance was not covering the cost at least before my second visit. She claimed that’s how she works and she’s busy (she sounds much nicer than the words but that’s basically what she meant). Since insurance was the only reason I chose them, this is a big deal. For $ 90 a session, there’s a tons of wonderful places that I could’ve gone to instead of this location.
She’s nice enough to hold a conversation albeit she does not budge on any ground. She thinks she did a perfect job and sorry if I’m not happy with the bill. Nothing she could’ve done better.
I said: «As a customer, I expect you to clearly tell me what my cost would be given the fact that you claim that there’s a chance that the insurance wouldn’t work right?»
She would only stress on the fact that I didn’t check with my insurance to make sure that it’s covered. There’s absolutely nothing better they could’ve done.
The fact that I was informed that my insurance does not cover the cost while walking out of the second session make the entire experience really scam-​my. Feeling like being baited by the insurance claim they made.

Robin is professional, friendly and informative. Excellent massage therapist and healer. She is also available until 7 pm.