B & C Comfort

Very thorough and trustworthy outfit. They were highly recommended by our fireplace BBQ shop Thompsons as the best to fix our fireplace that quit working. We were warned that there would likely be a wait. …they were right…~6 weeks.
When Bob arrived it was clear he was a true professional. He made sure a clean workspace was established & began troubleshooting the problem. He determined the problem was a bad valve. He had the required part in the work truck, replaced the thermocouple, cleaned the glass front & rebuilt the log display. End bill was ~$ 450 but more than half was the cost of the valve assembly. It was clear that fixing fireplaces is not a simple task further complicated by lots of manufacturers closing or merging.
B & C run a fine business. .honest & capable. Worth the wait, worth the cost to know the job is done correctly.

Great service; friendly, on time, knowledgeable. Would definitely recommend to others.

Got referred to B&C comfort from another company that was not able to service my fireplace. Our fireplace had not worked for at least 5 years. Bob came out and fixed it within an hour and the price was very reasonable. I’m having them back to do a tune-​up on our furnace and to install a shut-​off valve for the gas leading into our fireplace. (This should have been done by code but is no where to be found). I’m also planning on having him back next year to replace our other fireplace once we’re ready to tackle that project.
Great experience overall. Very friendly and knowledgeable. Highly recommended.

B&C is awesome. So ready to help and advise without soaking you. Bob is awesome. CJ is very flexible with scheduling. So accommodating and honest. Best in industry. 3 business I called recommended them!

I have never written a review on Unilocal before, but after our experience with B & C I felt compelled, as I would have liked to have saved my money.
I contacted B&C on December 7, 2013 in regard to our gas fireplace that was not functioning. I was contacted the following day by Carol (which I thought was prompt) and told the next available appointment wasn’t until January 20^th, 2014. I was a little put off by this, but we were traveling and had Christmas coming up, so I decided to schedule the service. Bob arrived on time, and was very nice and friendly. He seemed professional, and knowledgable. Bob worked on the gas fireplace for about 30 mins. Bob stated that the «switch needed to be repaired» and that the fireplace was now «working properly». Bob gave me an invoice for $ 190.00 (which seemed high to me at the time, but I was just so thankful to have the fireplace working that I didn’t mention it) — Plus I understand there is a minimum service call payment that was included in the payment due. I paid the invoice and Bob talked to me about our other gas fireplaces, and stated that the one on the main level (the one he did not service) was known for «going out» and that he wouldn’t be surprised if it went out in the future. Bob left after about 45 mins. I left the fireplace on for an hour or so, and then switched it off. The next morning when I got up, I switched the fireplace on, and nothing happened… The fireplace has not worked since Bob left. We again were busy with travel and leaving that day, so when we returned on February 6, 2014– I contacted Carol to let her know that the fireplace was again not working and hadn’t since Bob left. Carol emailed me back, and stated «Bob’s notes indicate you’ll need a new pilot assembly, we are scheduled out into March, I can pencil you in for March 4^th». I was not super happy about this for a few reasons… 1. It was never communicated to me, that I would need a new pilot assembly. If that were the case, I would have scheduled Bob to come back and fix the fireplace properly, and I wouldn’t think he would have had me pay 190.00 for something that he hadn’t fixed. 2. I had gone since December of 2013, without a functioning heat source. This seemed pretty unreasonable to me, but I also thought that since they are started the job, (and taken my money) that I should stick with them, and they would make this right. I wrote Carol back, and said that I had never been told about the Pilot assembly, but yes, lets get this fixed once and for all. I asked for an estimate of cost this time. Carol wrote back the following day and said «I’m working on and estimate now, should have more info at the end of the day. His handwriting is terrible so I’m not surprised if you couldn’t read it…». I didn’t hear back from Carol until 3 days later, when she told me that she had «misinterpreted» what Bob had written on the invoice and we would also need a new Gas valve to fix the fireplace. On 2÷14÷14 Carol wrote again to state that she was still looking into this, but «hoped to have an answer by Monday» On 2÷17÷14 she wrote again to say that she was having some trouble with the manufacturer but she was working on things. Again, we were traveling and busy, so when I had some time to get back to this whole ordeal, it was March! I still had no idea of a timeframe for completing our service, and Carol had never responded to my requests for an estimated cost for all of this. On 3÷14÷14, I wrote to Carol again, stating that I had not heard back from her, and was at this point beginning to question their professionalism. I also questioned my payment for 190.00 Carol wrote back immediately and said «I was just going to email you… we received your parts yesterday! Our schedule is still crazy, but will call you this morning with day and time options.» I didn’t receive a call from Carol until later that day. Carol still not comment on the money we had already spent on «fixing the fireplace» from the first «service», and I still had no estimate. By this time, I had found someone else to come look at our fireplace. Low and behold, the switch that we had paid B&C 190.00 for, was defective, and that was all that was needed to fix our fireplace for good. No gas valve, no pilot assembly etc. and it only cost me 150.00 for the service call and switch! I will not go as far as to say that B&C were trying to take advantage of us, maybe that is really what Bob thought we needed to fix our problem, and had no idea that the switch he replaced was defective, but I will say, that the level of service I was provided in regard to communication, promptness, and professionalism, was absolutely subpar.

I believe Bob is the best in the business. When clients call me to ask for help with their furnace, i say «Call Bob, he’ll take care of you» and he does. People call me back and thank me for sending them to him. He’s honest and dependable