New York Nails & Spa

Worst mani/​pedi I ever had. They barely clean and clip. I went in with my future step daughter so we could enjoy getting our toes and nails done together. She is 8. They separated us even though they could have easily respected my numerous requests to sit near each other. We have gone to other salons that accommodated this request, but this place made it seem like a huge hassle. Since she was done first, they let a child sit alone near a mall entrance while I continually turned to check on her.

Stopped in on a whim because I had the remainder of a gift certificate in my purse and needed a quick mani. When I pulled out the gift card, the nail tech went to talk to the owner and then I was told it was expired. Even though I told the owner gift cards aren’t legally allowed to expire, he wouldn’t even honor part of it. I walked out and have told anyone I know who might go there, to never go again. Awful customer service.

My mother and I have been using this salon monthly, for the past 3 years. We both get acrylic nails and gel polish. I have been extremely happy with the service. We get great ideas from our nail people, and we enjoy every visit.

Was super excited to try a new nail place since moving to the area; even took my 5 year old for her first visit… wish I could say I enjoyed it.
Though the employees seemed to be nice they were very pushy about upgrading our polish to gel which was almost $ 10 more and for a 5 year old not important. I considered it for myself but then thought I’d hold off until my next visit which would be after two business trips I have in next two weeks. Glad I did because the guy rushed through my pedicure, left paint on skin in some areas which I asked to be taken off, smudged one of my nails and wasn’t going to fix it… I had to ask him!
When I went to check out I quickly learned they were charging me for two pedi’s and mani’s but I argued because for my daughter she didn’t get a real pedi and they only painted her finger nails… again no real mani either. They did not budge much on the cost at all which I felt is ridiculous to charge that amount for fingers so small. They wouldn’t even paint her nails with the polish she wanted because her nails where two small and it’d take more than two quotes for the glitter to be noticeable. Needless to say my daughter didn’t really enjoy her experience either.
Looks like we’ll keep searching for a salon.
Wouldn’t recommend to anyone. If you have a fairly steady hand and a pumice stone you’re better off doing the job yourself!

Stay clear of this salon! It is not worth the convenience of being in the mall.
Minus one star for scorching hot water in the foot bath for the pedicure.
Minus one star for the attitude when I asked for cold water to cool it down. He was downright mean when I took my feet out.
Minus one star for the broken chair that I couldn’t adjust the seat or the seat back.
Minus one star for all the polish on the skin that he didn’t wipe off.

1 and a half hours late (and counting) for an appt we scheduled a week ago (for Mother’s Day). Will not be coming back.