K Brothers Fence Inc

very dissappointing service. wouldn“t recommend to my worst enemy

Recently had a smallish fence project including a driveway gate done by K Brothers Fence. While I do wish they had been in touch a little bit more with me, they did a great job overall and every person I dealt with was very professional. We got what we paid for and the job was well done with a friendly, respectful crew. One little thing they did was laying down some fabric by the holes the post holes to collect all the dirt. Almost no mess or dirt was left behind and I was impressed and appreciative for that small act and attention to the customer. I would hire them again.

I am pleased with the high level of service provided. I spoke with Roger first, by phone. He did exactly what he promised. He provided an estimate and stopped by my house as scheduled. (I called 5 not so great fence companies who either didn’t call back or called back with numerous excuses as to why they wouldn’t do the job) They told me I was on the schedule within 30 days and then they did it sooner. Very nice. Tom had to reschedule twice but always followed up via phone or text. I would recommend them anytime.

The team at K Brothers was excellent. I had to have an existing fence moved and, another 300ish feet installed. From coming out to provide an initial quote, to the installation team — everyone was exceptionally professional. I am pleased with my new 5 foot aluminum fence with arched gates. Thank you for making my yard secure and look great.

Awesome company to work with. They have a great Kroy Ply Gem vinyl fence line along with other products that are a great value. I highly recommend them.

Had a problem with one of our posts on a fence that was installed nearly five years ago. K Brothers sent someone out to access the problem and they fixed it on the spot. No questions asked and no charge. When I originally called them, I never expected to have the repair covered under warranty. I was one week away from the warranty expiration and didn’t even know it. They were highly accommodating!

When researching fence companies and gathering quotes, my husband and I were very excited to talk to K Brothers. I was impressed by the attentiveness, knowledge, and negotiated quote. Nearing the end of June, we put down our hefty deposit and were excited to hear we would finally have a fence in about a week. Needless to say, it’s almost September and we still don’t have a fence! K Brothers has pretty much disappeared for the last two months. They FINALLY show up yesterday to install, a day full of thunderstorms in the forecast, and leave mid-​job when the weather gets bad — why even start! I currently have giant posts sticking out of giant holes in my sod, and pieces of fence stacked up all over my yard (on my very expensive, freshly-​laid sod!). I do believe the finished product will be worth the wait, and the price was reasonable, so I will give 3 stars, but paying at the start of summer and getting it installed at the beginning of fall has been very disappointing.

Actual Rating: 3.5 Stars
The Good:
1.Great product and from what I’ve heard they stand behind their work as well.
2. They’ve Been around for a long time, although Im not sure how long in their current location.
3. The fence is beautiful and appears to be very sturdy and rugged. Kids will not easily tear it down.
4. The install team knows what they are doing and seem to treat your property with respect.
The Bad:
1. TERRIBLE to schedule. They will not give you an exact install date. They just tell you to wait for JULIE to mark your lawn and then you know you’re getting close.
2. They were the highest estimate I received out of 5 estimates, by over 25% !!!
3. They take 50% deposit just to schedule an install and then make you wait at least 6 – 8 weeks before they will come to install your fence. They claim this is because they are «so busy». WELL THEN HIRE MORE PEOPLE and get my fence installed sooner! Waiting 2 months for an install??? Thats crap.
4. Someone has to be present on the date of install — but they will not give you an install date !!! WTF ??? Other people work too, and this is very inconvenient. Give me an install date so I can make arrangements to be there!
5. People who answer the phone are very nice and seem like they want to help, but they will not answer any questions and have to check everything over with their manager. Then you end up talking to the manager and starting all over again. How about just have the managers answer the phones because its poor customer service. At least they don’t transfer you to a call center.
6. Did I mention that they are terrible to schedule? I would almost say somewhat disrespectful to customers in that they take to long to install and will not give you an install date.
Finally, I cannot comment on any follow-​up maintenance because we have not had to schedule any yet —- although given the rough ride just to get the fence installed, I cannot imagine getting them to come out for any type of follow-​up maintenance would be any easier.
In the end, they have a good product and I would say to call them and get an estimate. Just beware of the calendaring and possible customer service nightmares ahead.

K Brothers capably installed a black aluminum fence for me two years ago. They were prompt, courteous and and cost effective. My installation was complicated by pool construction and they coordinated activities with the pool contractor like clockwork. Recently, I had a minor problem with one of my gates and they came out promptly and fixed it. I love these guys.