Phillips Lighting & Home

If I could rate a ZERO, I would. I visited several weeks ago looking for kitchen door and drawer hardware. We spoke with a very nice woman who stated that if we were to find a lower price anywhere, including online, they would be happy to match the price. I expressed my satisfaction with this, as it was my goal to keep my money local to help support the local economy. I was ordering over 50 pieces btw. I went in a few weeks later to secure the purchase at the price I had found at a brick and mortar plumbing supply house in Walnut Creek. A woman — name escapes me — with short brown hair was very curt, snide, and had her knickers in a serious twist. She really had no interest in helping us from the get-​go and when I told her that I would like to make a purchase based on the price I found elsewhere she scoffed at me a bit for not wanting to pay above retail. I told her I was not interested in paying above retail for something I can get at half the price elsewhere. She stated — ’ Its not worth my time, I won’t match that price even if someone told you we would, have fun with that; so we are done here. ’ I was really taken aback because — it was a far cry from the customer service I expect from a ‘high end’ shop. And it was a very different experience than we had three weeks prior. How anyone could be so rude to their potential customer base is beyond me — in a small no name town like Modesto. I would expect it in NYC or SF, but really… Modesto? With the vast competition out there — I don’t understand the behavior at all. I will never set foot in the store again, I will purchase my items elsewhere, and I will tell everyone who will listen what a poor experience I had.

If your looking for a custom look and would like design input come here. Price vs. Quality does not equal that of Home Depot or Lowes. When you shop here you’re paying for a unique customer experience. If prices were %15 lower it would be a 4 star rating.

Today was not my first visit to Phillips Lighting & Home in Modesto at McHenry Village. I previously took some old lamps in for repair and I purchased a floor lamp there. Today I took in an old lamp that belonged to my grandmother. I remember it in her house, and my mother’s house so it has sentimental value. I was almost embarrassed to take it in, looking for a new shade for it. The lady who attended me was so courteous and helpful. And, she didn’t in any way disparage Grandma’s old lamp (valueless I’m sure except to me). She took her time and helped me select a lovely shade so I can continue to enjoy this lamp for many years. Meanwhile I spotted the perfect clock for my blind daughter (musical and with chimes too). It’s a little like being a kid in a candy store to me with so many lovely things to see (and hear). I truly enjoyed the experience and a huge thank you to the kind lady who helped with the lamp shade. Happy holidays!

Carrie and all the staff at Phillips are fantastic. Sure, you could shop online and become easily overwhelmed with the options and guess what would work well for your space and style, but why not go talk to a lighting expert who can quickly narrow down the choices for you and even offer innovative solutions you may not have considered.
We needed light in our living room in an old house where there was no ceiling fixture. We thought our only option was another floor lamp, but decided to go with a funky retro swag fixture that Carrie suggested which fits ours style perfectly.

I can always find many things I like, some are a bit expensive but the quality is great!

Oh how the mighty have fallen.
Called and called and called, only got a machine that told me no one was available to answer my call. Drove down and there were three people twiddling their thumbs telling me they have been answering the phone, (yeah, sure) If so they need to invest in a second line and roll calls instead of rejecting them.,
Anyway, the young woman in the trio asked me what I was looking for, and proceeded to offer to show me samples without telling me that they didn’t have either style I was looking for. I told her that wasn’t what I was looking for, and of course they said they could order it for me, only they didn’t.
This place is done, stick a fork in it.
I’ll never go back, and I’ll pass it on.

I’m sad to say that I’m very disappointed with my experience with phillips lighting. My husband and I have been looking for about 2 months for some nice lamps for our living room. We went to several businesses looking for the perfect lamps. When we discovered phillips lighting I was excited because the store is very nice and they have a lot of lamps to choose from. We found a lamp that I fell in love with at phillips. The lamp was pricey, but we considered buying two of them anyway. Almost all of the other lamps similar to the one I like had 30% off coupons, except of course, the one we wanted. The lady working there, Marsha Smuts, was helping us, so I asked her about any upcoming sales, discounts etc. She then said that phillips price matches, and if we found the lamps anywhere, store, internet website etc. that they would match the price. So I went online that evening and lo and behold I found the lamps that I so fell in love with, and they were cheaper! waay cheaper! So, we called her and gave her the website and all the info she needed. She then said she would talk to the owner and then call us back the next day to let us know if he would match the price. Well, she didn’t call the next day, but she did call the following day and told us that they couldn’t match the price. some mumbo jumbo about how the website didn’t have something called guaranteed pricing or something lame… needless to say, we purchased the lamps on the other website for much cheaper and even used a $ 10.00 coupon on top of the discounted price! Don’t say you match prices when you really don’t!
a big booooooooooo out to you Marsha Smuts and Phillips lighting!

My husband and I have been customers for almost 16 years. Phillips carries unique lamps, lighting and home décor. The staff is always friendly and competent. I love the variety and diversity of product lines.

Bought two expensive lamps there, one broke from the weight of its extended arm… They gladly took it back as I only owned it for an hour. I purchased another one. I loved it. for the year that I had it. and last week it broke from its own weight. AGAIN. Nobody touched it or moved it. It just collapsed, stressed like the last one. A $ 240 lamp that can’t stand up by itself…
Their quality is questionable at the price point. If I want to buy a cheap piece of ####, Ill go to Walmart and pay ¹⁄₃^rd of what I paid for the «quality items «at Phillips.

The company has an impressive inventory and has, over the years, expanded from a relatively small business in the 1980s to a superstore — and back.
They have access to various types of lighting for the home and business that is impressive and innovative.
Two things give me pause in dealing with them.
In 1999, I purchased a lamp that worked for less than one hour, then failed. When I took the item back to the store, I was told that since the item was purchased on sale, a return was not possible.
Excuse me?
Is that the reason the lamp was on sale in the first place, being defective?
Their customer service policies are insulting, arrogant, and out of touch. Wonder why your inventory isn’t moving, Phillips?
The second reason involves their pricing of light bulbs, LEDs, etc.
Their prices for these items insult the intelligence of their customers. For example, they sell LED (Light-​Emitting Diode) lights for at least twice the cost of the same or similar item that costs half as much as Orchard Supply and Hardware, Lowe’s, Home Depot, or most other hardware and electrical supply stores.
They sell LED light bulbs that claim a lifetime of 25,000 hours but when you read the fine print, in one case, the light is guaranteed for only 900 hours — but may last under optimal conditions much longer.
Offering a $ 57.99 light bulb that promises very long life while sipping power is frightening. How many decades would that light bulb have to operate before its purchase was cost effective? If the bulb operated 2900 hours a year, putting out the equivalent of 60 watts while consuming only 19 watts, how many years would it have to operate before a break-​even point of $ 57.99 was realized?
A very, very, very, very, very long time.
Come on, Phillips Lighting. We’re not stupid.

Phillips used to offer great service but not anymore. I recently purchased three vintage lamps for my daughter’s new home and she took them there to get new cords. Not only did they miss the mark they totally took all the integrity from the lamps making them look silly. One was a two socket desk lamp that I bought for the sole purpose of my daughter’s office. When she got it back… one socket, no chain, and the new cord was white and three pronged… what the hell!!! Plus the person polished all the patina off a brass lamp that took years to get!!! What??? I also own a store in Modesto and if I treated my cusomers the way you do… I would go out of business. Take a look at yourself… Phillips, you have moved over and over. You are OVER… close your doors and let someone that knows how to treat a customer take over. Your day has come.
The original lamp shade which was beautiful now does not fit. If we wanted a new lamp we would have gone to a store and purchased a new one. I am so pissed off and I can’t wait until they open tomorrow morning to speak to the person who did this. Unacceptable!!!
Do NOT take your lamps there to be repaired Phillips… if you can’t deliver the service… then do NOT offer it. Plain and simple, how hard is that to understand? You totally fell down on the job and are a joke to Modesto.
Needless to say I will NEVER… EVER buy another thing or go into Phillips ever again. Your customer service has gone to the way side and with that being said you might as well close the doors. I say good riddance to YOU!!!

Well, I originally verbally stated how I felt and all I will say now instead of being as this business is, Change the way you treat your customers or they will never come back, as I! Best of Luck to you!

Phillips Lighting and Home offers an expansive selection of lighting and home accessories. The salon I frequent purchased their lighting from Phillips and it is really nice. The store carries a large number of brands so you will probably find what you are looking for.
They offer suggestions on how to save electricity with your lighting which is so important. Not only will you save some money but you will also help the environment too.