Five Star Property Management

Working with John and his staff as Five Star has been amazing. I travel a lot, so am not around to manage my properties or even talk on the phone. I communicate with them mostly by email, and they’re on the ball.
The staff shoots me a short email when something happens, and lets me know how they plan to fix it. Then then take care of it. I get my statement each month, on time, with everything itemized.
Worth every penny! Having worked with other property management companies in the past, it’s nice to get some real value out of Five Star. Highly recommended!

Every conversation I’ve ever had with someone from Five Star has been a good one. They’ve always treated me with respect and given my concerns attention. I would highly recommend them if your looking for a management company for your property or if your looking to rent.
John, Lisa and team have always been professional and ready to help!

Interested in a property and processed online.
Was followed up by someone that didn’t have the greatest phone voice, rushed and was dismissive when I tried to explain the confusion the sign up online process was. (Rose)
No worry I’ll be ok with the «live» disclosure of the 30 dollars per person (When its not disclosed anywhere during my submitting information yet includes questions about spouse.). Was happy to say I don’t mind the extra 30 for the business’ overhead.
Sent an e-​mail and never received a response after the phone call follow up.
Another phone call by someone else. (Ty?), and that we need to hurry and apply because there was another applicant. Really? Pressure? When we wait 24 hours plus and also never receive a reply from a direct e-​mail?
Not a response yet from the e-​mail.
Followed up by trying to explain why we’d decided against renting the property was based solely on the interaction with the staff by calling Ty. Response was short and sweet below.
«Fabulous, have a nice weekend».
Dodged a bullet here.
The staff of a business are the indicator how a management company is going to be after you’ve entered into the contract.
The property we were interested was perfect for my business but not interested in dealing with businesses with muddy process.

My experience with 5 Star property management has been terrible. The people John has working for him suck.
They have no communication skills with you the tenant. When there is an issue with something in the rental not working right they put you off for days…
I don’t recommend renting from this terrible company!

We highly recommend Five Star Property Management. John and his team have been very responsive to our questions and concerns. We previously worked with another large property management company in Modesto, and the service, attentiveness, and professionalism from Five Star has been a welcome change from the lack of service that we received from the previous company. As long-​time homeowners, new to the rental market, we couldn’t be happier with the attentiveness we’ve experienced with Five Star.

John and his team did a great job in getting our condo ready to rent, and then found a tenant for the condo in a very short time. We live outside the USA in Germany, so we were very happy to find 5 Star Property Management to manage our property. We are very pleased with their accounting and communication with us on what is going on with our property. The costs seem quite reasonable, and the resulting peace of mind is invaluable.

5 Star Property Management was recommended to me by another Realtor. John and his team have given me peace of mind that my property is being managed in a profitable and professional manner. They provide excellent service, are on top of things that need to be done, and have an understanding of urgency for critical repairs. I am confident placing my trust in John and glad for the support of the 5 Star team.