Edible Arrangements

Love this place and the great service. Hope someone sends me one again soon!!! Delicious chocolate and beautiful bouquet. About the same price as flowers but so much more enjoyable and not a waste. healthy choice!

Review update.
I received a Unilocal message from the owner almost immediately after posting my Unilocal review. Followed by a call the next day. The owner and manager went above and beyond to make up for the non delivery that happened and they discussed the measures they took in order to avoid that from happening in the future. I was not expecting this and the fact that they cared enough to make up for it and acknowledged the issue definitely says a lot about the business. They sent the arrangement to the birthday gal and even offered to send me a box of chocolate strawberries too. Most places will disregard an unhappy customer but these guys went out of their way to make things right. Looking forward to booking future orders with these guys.

Ordered one of these today for a birthday and it turned out awesome. It turned out much bigger than I expected. The fruit was ripe and juicy!

It is now 5÷12÷15, and they never delivered the complete package that I paid for. I ended up calling Wells Fargo to dispute the charge from Edible Arrangements. They did not hold up their end of the deal, thus, voiding any contract we had to exchange goods for money.
If someone pays 100% of the money for a good/​item, then he or she should receive 100% of the good/​item.

I ordered the Mother’s Day special strawberries received simple chocolate dipped. How embarrassed I could have been if I gave those to my mom…

Horrible!!! What a scam! Totally RUINED the birthday surprise! So disappointing!
Ordered 6 pieces of pineapple for $ 29 and $ 14 for delivery AND THEY DIDNT DELIVER IT!!! Called customer service and they started a claim but I’m sure that will go NOWHERE!
Let’s see if the store contacts me about this issue!

Update
I received a call from the store manager Stephanie who read my Unilocal review and was kind enough to discuss my store experience with the employee that same day. I have to give kudos to her since I wasn’t expecting a call on my cell and it was my intention to call her when I had the chance. I feel pretty satisfied that she will discuss this with her employee and that’s all that matters. She offered a complimentary gift for delivery for my honest review which I humbly accepted and will share with my staff. Thank you Stephanie.
I also received a private message on Unilocal from the owner of Edible Arrangements which makes me feel that my opinion/​review counts. Whatever issue I had with the Floyd Edible Arrangement location has been resolved and I would likely order from them when the occasion is there (although I probably would go for a delivery or have someone else pick it up).

Staff is super friendly and are always really helpful when suggesting an arrangement for me. Fruit is always fresh and never have a problem. Absolutely love this location.

I really LOVE this store. Wether I call in my order or go to the store the staff is wonderful. They are always polite and give me great suggestions. I have absolutely nothing bad to say, well done!!!

UPDATE: After submitting my Unilocal review to the Edible Arrangements customer service contact, I received a call from Ashley at the store where I placed my order. She apologized and asked if she could remake or refund my order. I appreciate her effort at customer retention and expressed that I would reciprocate the effort with an updated review. I am adding one star for the quick response I received.
I was given no explanation as to why more than ½ of my order was apple truffle balls when my order was for strawberries and pineapple. I was simply given the option of a refund or re-​make. I decided to give Ashley the benefit of the doubt and try again in the future, although now I’m thinking I should have just gotten a refund. I don’t know how the quality of the fruit will taste any better in the future, or that the assembly and accuracy to the order will be any different.
BOTTOM LINE: While quick follow-​up is appreciated, I still would recommend potential customers look elsewhere before spending their hard-​earned money on a special gift that will fall very flat.
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THE GOOD: I ordered at 10:30 yesterday for same day pick up and was ready for pick up at 12:30. Sweet! Also, the arrangement came with a cardboard box to help keep it upright in the car.
That’s about it.
THE BAD: I ordered a large Hearts and Berries bouquet — dipped strawberries, pineapple and grapes. Explain to me why the majority of the bouquet were dipped apples?! This is incredibly frustrating as I paid extra to add a side box of dipped apples. So I was not given what I ordered, but offered the cheaper product — the apples are little melon-​balls of apple (you could get ~5 little Apple balls per 1 apple = CHEAP) rather than a bouquet of STRAWBERRIES, which is what I ordered.
The few strawberries that DID come in the bouquet had no flavor. The pineapple hearts were all cut from the core of the pineapple, so they were hard, crunchy and had no flavor — COULDN’T BE EATEN. Additionally, I paid $ 3 for a pineapple cut-​out number 5, which was hard like the other pineapple pieces, but was torn at the bottom and fell off the skewer.
The additional box of apple truffles I ordered weren’t appetizing as the underneath (not dipped) showed a brown apple flesh.
I can’t believe how I was taken advantage of by paying a LOT of money (even with their spring time coupon code) to have my strawberries replaced with apples, hard inedible pineapple and underripe strawberries. How romantic? A bouquet of dipped strawberries? Nope… dipped brown apples and a few berries.
I’m so frustrated and disappointed as I now work near this location and would have loved to order more often if it wasn’t such a poor experience.
A beautiful, sweet (haha) anniversary idea was an expensive, inedible flop. Look elsewhere for arrangements and special occasions.

First of all I need to clarify one thing. I have used Edible Arrangements multiple times over the years without one single problem. However, this review is for this store only. March 1, 2015, was my daughters baby shower hosted by her Grandmother-​to-​be. My wife and I thought it would be nice to send the host an arrangement that could also be used as the fruit portion of the brunch. Six days earlier I called the store on Floyd Avenue, Modesto, and spoke with the store manager. I told her what I wanted and that it needed to be delivered before 11:00 am, on Sunday, March 1, 2015. I was promised it would be there, it would go out on the first delivery when their store opened at 10:00 am. Come 11:30 am, the day of the shower, my daughter calls me to inquire about the arrangement since it had not arrived. I called the store and spoke to a clerk since the manager was not working on Sunday. She explained the order did not go out since no one had made it, it was difficult to even get the store open by 10:00 am. She continued to explain they were short staffed, people were calling in sick and had resigned, and the manager was fully aware of the situation. I cancelled the order and asked that my credit card be refunded (which it was). I then wrote an email to the Corporate office explaining the situation and of my dismay. On Monday, the next business day, I was contacted by the manager on the telephone. She apologized and stated she would send out another arrangement to the «host» at no charge. I told her that was not necessary, however she insisted. I was appreciative and we ended with her telling me the employee I spoke with Sunday was not correct in all that she told me and she would not be working after her shift was over that day. Again not what I wanted but personnel issues are not my call. About 9:00 pm I called the host of the baby shower brunch to find out if she got the arrangement. Not to my surprise she said that she had not and that they were home all day up to this point. Now on Tuesday morning I called the manager again, and guess who answered — the employee that was not supposed to be working after her shift yesterday… hmmmmm. When I got the manager I advised her the delivery on her «no charge» arrangement was never received either. I asked her why she would lie to me about, what she claimed were going to be her actions to resolve the issue, first — the employee she was letting go was still working, and second — the delivery of the arrangement was never sent out. Basically I was not given an explanation that I could accept. Now I contacted the Corporate office by telephone and gave the whole explanation just as I stated above. I was told my complaint would be forwarded on and I would be contacted by telephone from someone at the Corporate office within 48 hours. Needless to say the call never came — BUT — an arrangement was sent to the «host» and it was very nice I was told. WAY TO MUCH HASSEL AND DISAPPOINTMENT FOR ME and I will never utilize Edible Arrangements again and I would suggest you think twice yourself.

If I pay $ 15 for a delivery fee, I expect everything to be delivered. Ordered a birthday bundle to be sent to a friends house. They deliver it at 6:30pm and forget the box of pineapple cupcakes. By then it was too late to deliver again so they had to deliver the second part the next day. Kind of worthless when your birthday is on one day and you get your gift in two parts over 2 days.

Oh what a pleasant experience! I went in the other day to order my mother some chocolate covered strawberries for her birthday. I was unsure of which package to get but the young lady that worked there was very helpful. Excellent Customer service!!! I Will definitely be coming back! Thank you Edible for the beautiful arrangement and for all your help! I am a Very pleased customer! My mother loved it!

Horrible horrible service! This location is horrible! Worst customer service ever! I waited for HOURS for delivery as promised the second day and still never received my delivery. First delivery was missed. Second call I tried to pick up my arrangement and they told
Me they didn’t have it ready. Then I called and asked for delivery prior to noon and they said sure… Nothing came … and then they said ok after 3 pm… Again nothing!!! Horrible service! We’ll see if I ever get the delivery that was paid for… HORRIBLE HORRIBLE SERVICE!!!

VERY disappointed with my order of chocolate covered strawberries for my daughters. If you’ve ordered here you know they are extremely pricey. I don’t mind paying for good quality. These were terrible. Tiny and not even ripe! The stems were nasty and dead looking. Almost all the visible part of the strawberry was green or whitish. I wish I had looked at them before leaving the store I would have asked for a refund.
**edit** I have upped my stars due to the fact that Heidi, whom I believe is an owner, did try several times to reach me with an offer of replacing my order and a discount on a future order. Although I declined the offer I sincerely appreciated the gesture and her wanting to make it right.

great fruit arrangements! only thing I could wish for would be organic fruit!

I always order from this location for any kind of party or get together. The fruit is fresh and delicious. The staff is always friendly! :)

Hey thanks for the awesome service my grandma was so very pleased with the product and I was so stoked they delivered .I’m far to busy to go pick it up, However I wished they had time deliveries but the manager had let me know that they couldn’t guarantee an exact delivery time. She did tell me that she would have it delivered by there normal business hours though .
Thank you

We are very disappointed with the edible arrangement location in 3020 Floyd Avenue
in Modesto. Our order did not come the time they said was going to be re-​delivered. The customer service was so disappointing. No manager tried calling back for not delivering the product when we requested a callback from one of their representatives. On top of that there was no apologies given. I would avoid this location in Modesto if I were you. The product might be good (we wouldn’t know we never got the product) but customer service is horrible!

With the holiday season in full swing, there are plenty of holiday fetes to be attended. If you are like me, you feel it is always appropriate to give your host or hostess a gift. But what to give? Wine? Everyone gives wine. Chocolates? Ditto. Flowers? Likewise. What else is there?
Edible Arrangements! For those of you not in the know, Edible Arrangements are comprised of fresh fruit arranged to resemble a bouquet of fresh flowers. According to the clerk I met today, you simply pick which arrangement you would like and they will take care of the rest. For even more personalization you can select a fruit from the arrangement to be dipped in chocolate. You can also add a balloon, teddy bear or a box of fudge to go with your arrangement.
I must confess that the shop smelled amazing. It made my mouth water as I entered the door. A delivery person was taking several arrangements out to the delivery van as I entered the store. They looked beautiful and quite impressive. The next time I need a hostess gift I shall contact Edible Arrangements!
P. S.) They have more than 750 North American locations! There is also a website if you are interested: