Bayside Window Tinting

WORST business EVER!!! It took me over a week to get a hold of someone on their business phone. Kept getting voicemail every time I called and their voicemail was full so you couldn’t even leave a message. Finally after calling several days I got an appointment set. I’ve had an appointment set for over a week now. I had to check my kids out of school a little early so I could make it there on time all the way from Fairhope. I called to tell them I would be 5 minutes late. They said they were closed for the day. I explained I’ve had this appointment set and had to rearrange my schedule and they said that they left early and there was nothing they could do. I told them I wanted my money back for my groupon and they said I had to take that up with groupon. I have never dealt with such I professionalism in my life. They don’t even deserve 1 star. I would give them a negative score if I could. DO NOT use this company!!!

TERRIBLE CUSTOMER SERVICE!!! I purchased two Groupons for this business. I made two appointments for October 30^th and October 31^st, which were 2 – 3 weeks in the future at that time. The first appointment was great, I dropped a vehicle off and picked it up in a reasonable amount of time with quality work completed. I showed up the following day with my second car and they were CLOSED! The guy in the business next door tells me he does that too people with appointments all the time! I’m pissed but give the benefit of the doubt that maybe ask emergency came up.
I made an appointment last week for lunch time on Wednesday of the following week. I learned my lesson and called before I drove over. Whoever answered the phone said that he was on another job so she would call back. 20 minutes later I am tired of waiting, call the lady and say I’m coming over, this is my second attempt, and it’s really a hassle to have appointments not kept! I am assured it will be completed today. I drop off the vehicle, come back 4 hours later, and it hasn’t been touched and no one is there. Worst customer service I’ve ever experienced. Cannot recommend to anyone that actually wants to have their windows tinted.

Called them up for tinting on my vehicle. All the pros and cons for the tints were explained and I was out of there in a couple hours. Final amount was over what I was quoted but that was because I went darker and with a higher end of tint. I would have given them 5 stars if they turned the heat on… man it was cold in there. But, they did offer to give me a ride somewhere. Might go back for some speakers later.

I purchased a groupon thinking it was a decent deal with them, however I ended up spending approximately the same as their competitors after the «addons» which really, I shouldn’t have been too surprised about.
Overall their product is nice, they installed what was claimed and no quality complaints yet.
The biggest complaint was that they scratched my brand new car and ultimately were not willing to accept fault in any way. They weren’t honest at all and all they were willing to do was buff the scratch out, yet it was significant enough that it wouldn’t be fixed. Because of this I cannot recommend the company for any work. Had they been honest and done their part as a responsible party while they cared for my car I would have given a much better review, however claiming that it isn’t their fault for a scratch on the a-​pillar of a brand new car isn’t being honest.