Mission Viejo Rentals

If you want to give your hard earned money to businesses that appreciate your business, than just skip these guys. The Table & Chairs we rented were Ok. It is the poor service that is a big issue for me. I brought our rentals bank with some of my workers. Nobody was around. I rang the Service Bell, twice… No Response. So I walked another 15 Feet into the warehouse to call out — See if someone was there. A guy walked back — with Attitude telling me that I should range the bell — Ok well, I did… Then he proceeded to complain in Spanish to my employees — Which I am also Fluent… I just listened (rather than interrupt him) he went on to complain about US — which is funny because we have never seen these people ever before. He just wanted to Talk Smack — and didn’t realize I understood Spanish. I called the Office later to talk to someone about my experience — but the guy answered had no desire to talk to anyone, much less hear out my experience. I will keep looking for a company that values our business.

Great place for party rental equipment. Fast, affordable & well organized. There’s a side to pick up your equipment rentals & a sides to return. Both processes were quick & easy. Would use them again for our next party!

A very nice place to rent equipment from, especially for the wedding reception we had. We were outdoors, so we rented several canopies, tables and tablecloths, and a dance floor. They delivered what we wanted on time and were able to pick it up (for a fee). We ended up being short a few items (due to lack of items from another company), and we were able to pick up items that same day.
The only cons I can think of are: they charge a cleaning fee for things like plates, glassware, and silverware. You either have to clean everything off or pay the fee (amount varies by amount needed). We personally opted out of renting plates and such for disposable items, so this did not affect us.
Another thing is, for our canopies we had to rent additional items — barrels to keep the poles grounded. There wasn’t really a way out of renting these since we were at a public/​historical park which had several restrictions.
However, it is a decent place to rent from. The prices are good and they do what they promise.

Horrible experience with this company! They accused us of damaging the rentals when we DID NOT AT ALL! They’re a-​holes.

DO NOT RENT FROM HERE!!! Awful experience! Rental equipment was in horrible condition! I was promised a refund two months ago and it never happened, even after a follow-​up phone call and in person visit on my part. Thank goodness this was not the same company I used for my wedding rentals. I would have been mortified! Save yourself the hassle and rent elsewhere. Also, don’t be fooled by the display items in the showroom… it’s not what you’re going to get.

I have been using this place for years for my children’s parties and many other events. We typically rent $ 75 – 100 worth of equipment. Just found out they will not deliver anymore unless you spend $ 150.00 Unfortunately, this loses our business as we do not have the means to pickup ourselves.

I love this place. I have been doing some painting and needed a 12ft and then 15ft ladder to reach my ceilings and both times I rented I found them to be courteous, friendly, helpful, and affordable. I would recommend them to anyone.

We’ve used Mission Viejo Rentals many times over the last 10 years, and usually have a great experience.
We rented 10 chairs, a round table and a table cloth for Thanksgiving. I noticed an odor as I was loading the chairs that was like BO, but I chalked it up to the employee helping me load the chairs.
When I got home it was easily noticeable that almost all 10 chairs wreaked of BO from whatever group of people previously used the chairs. I can’t imagine what group of people would smell so bad that they would permeate these chairs so bad.
I tried slathering the chairs in Simple Green then hosing them off with a high pressure hose, but it only slightly lessened the horrific BO smell on the chairs. I then sprayed Febreeze all over the chair seats and backs, but that also only cut down on the odor a little.
In the end, We had to leave half the of the BO-​smelling chairs outside, but even the ones we left inside still had a significant BO odor.
Tomorrow I’ll be demanding full credit for the 10 chairs I rented. I write this review not to complain about MVR’s customer service, but to warn you to THOROUGHLY give whatever you rent from them an actual «Sniff Test» before you rent from them. (though I’ll be sure to add an additional review or edit this one if they don’t credit me).