Kevin Jewelers

By way of update, almost two weeks into this and they still cannot get me an answer. They claim they cannot fix this particular ring due to a design flaw, and offered to give me a refund or to turn it into a different ring. The latter would take 4 – 6 more weeks. How deflating must that be to the excited girl that had the ring on her finger until it fell apart??? Still battling, still ridiculous… I’ll never use them again.

If I could give this place 0 stars I would. Back in Dec of 2014 my husband purchased my wedding set from here. They were super friendly&helpful stating they would replace any diamond that fell out free of charge. What they failed to tell us was we needed to have it fully inspected every 3 months. I even came and had it inspected a couple of times&was never asked to document this. Of course one of my diamond fell out&they are refusing to replace it stating they told us we needed to have it checked (which my Husbdand&I both know they didn’t) the manager was rude&snobily said «sorry» as we left the store&they said they wouldn’t do anything about it. Horrible customer service. DO NOT GO HERE!

If I could leave no stars I would– HORRIBLE SALES AND SERVICE. Never buy diamonds from these crooks. Cheap, oversized and they will not return my money.

Great staff! I went in December to find an engagement ring picked one out and they were a big help. Once I got home my then girlfriend changed her mind like most girls do and wanted a different style not knowing I just bought her the old style! So I took her in with me the 2^nd time and Zeinab was great! She took the time to show us every style and went into detail on everything. Can’t say enough about how great a team they have and how easy they made everything!

I bought a diamond ring for my wife on 6-​22-​2014 and had a life time full value upgrade guarantee, but as it turns out they would only give me 1,100 trade in on a 3,600 ring. The employee’s had no explanation for the valuation and even called a manager to no avail. Beware!

Love this store. Used to come to their stores in AZ when I lived there and now still love the brand. The store manager, Raffi, has gone the extra mile to help me with an engagement ring purchase. I am super picky and he helped me find the perfect ring to give to my wonderful fiancé; now! Thank you Raffi and KJ’s!!!

The customer service, specifically Adi Chung have been, and continue to be incredibly helpful and generous. My husband and I purchased our wedding rings there two years ago, and went back to trade in/​up on some gold and diamonds. We picked out what we «ideally» wanted but we were over what we had budgeted. After sharing what we were looking to spend, they made it happen! That speaks volumes in customer service and loyalty. Thanks Adi!!! Can’t wait to wear my new earrings.

My wife and I have been here several times and Adi Chung and his team are great! They give us great service and amazing deals! I would recommend them to anyone for wedding rings for trade in.

This is the best jewelry store in Southern California !! After going to almost a dozen other stores from San Diego to Los Angeles Alli, Rudolph & the rest of the staff here actually STEPPED up & not only got the ultimate engagement ring for us but also worked out the financing as well. Never felt better about a purchase or the relationship we will keep with them for ALL if the rest of our jewelry needs! Thanks for making our engagement & fairy tale story a reality.

Buyers beware, merchandise at this shop is way over priced. Save your money and go somewhere else. On with my story, I bought a $ 700 watch from the Mission Viejo location. Sales Rep said this is the lowest price guaranteed and none of the other merchants could match this price. After purchasing the watch, a friend found the same exact watch for $ 475 at a different store. Yikes, I called the store and spoke to the manager Ali to see if he could match the other merchants price. He said he could not match the price but would give a full refund. Fair enough, so what if I have to drive 20 miles to return the watch. I get to the shop and give the watch to the manager (Ali). He says we don’t do any refunds and rudely walks away from me. WTF, why couldn’t he say that on the phone and save me the trip? Why make me drive 20 miles and tell me at the store? Horrible customer service and I would never go back there again and encourage other customers to do the same. Lesson Learned, always do your research upfront before making your purchase.

I first went here around Christmas looking for a diamond bracelet for my wife. The people were rude and acted as if I couldn’t afford the jewlery I wanted to look at. So I went elsewhere in the mall. I make almost 150K a year as a 30 year old. I think I could afford it trust me. I actually came back here to see how much they would offer me for my dad’s old wedding ring he gave me as a kid. I wanted to sell since they’ve been advertising 50% more for your gold and I have no use for it. WRONG!!! They offered me $ 100 for a nice mens wedding band with 3 diamonds on it. Rocky’s Pawn Shop offered and gave me $ 400 for the ring. So much for 50% more and a free trip WHAT A JOKE THIS PLACE IS, and the people are terrible. Go somewhere where they earn your business.

Worst service ever! I was there at 20 til closing time. And they were already closing down completely. And they had no interest in helping me what so ever! I just wanted to get an apparsial on two pieces of jewelry. They were rude and it looked like they hated their job. This one guy in preticular was especially rude.
I went to another jewler in the mall called FAST FIX, located on the 1^st floor near Barkworks pet shop. Nice people and I got my appraisal and walked away with cash for my gold jewelry.