Burke Williams Day Spa

Got my husband a deep tissue massage for Father’s Day and he was very disappointed. He said the ambience was fine but his massage was horrendous and my son could do a better job. It’s just a shame considering we paid over 150.

I am in love with Burke Williams Day Spa. Both my husband and have been members for years and are always looking forward to our mini vacation here. The moment you enter the spa you are welcomed by eucalyptus and vanilla smells, pure relaxation!!! You can spend the day there and relax, relax, relax.
I absolutely appreciate my therapist, Amber and her massage sessions — she puts the finishing touches to it all. She is detailed, attentive and recognizes what my body needs! Thank you all for making our days so wonderful!

Apparently there’s a «new policy» that girls under 18 years of age are not allowed in the spa area or to even get a robe to wear during a facial. A HUGE disappointment to my 17 year old daughter. Burke Williams advertises «Introduce your teen to a facial»… Some introduction. Further, I had to sit in the lobby and wait for her, I wasn’t allowed to leave the spa. This is the only place in town that has these dumb rules and I’ve been a faithful customer for years. Completely ridiculous!!!

I think I would give Burke WIlliams a «5» if it wasn’t for the cost. I would probably go there more as well. It’s a «4» because of the cost and because I don’t think the quality of the massage is really that much better than other places I’ve been in OC — once you get in the room. I do love the pre– and post-​massage shower, steam, hot tub and other niceties available there and the locker room staff are quick with a cold lemonade and a cup of fresh fruit. It’s maybe a twice a year place for me. With places like Massage Envy a more practical place to go monthly. If money’s not an issue for you, BW is it.

I have been to this location numerous times. Many times I have been the massage has been only okay. The past 2 times I have enjoyed my massage. I get the 80 minute deep tissue and this last time I felt absolutely great after leaving. I usually need extreme pressure to work knots out. The only down side to this location is it smells every time I walk in. It smells like there is a sewage leak.

Had a really great experience here for my birthday. Heidi did my anti aging facial and she was wonderful! I will be back to see her again. The facility is very nice and clean. I enjoyed the eucalyptus steam room and the vanilla lemongrass tea is delicious. I would recommend the hot stone massage and the anti aging facial.
5 star service and product. Thanks for the great day WB!

Today I had to most amazing spa experience of my life! From making the appointments to the check in, it was all seamless and professional.
They asked if I was celebrating something and I said it was my birthday. They offered me a complimentary enhancement to the Spa Facial I booked. When we arrived the front desk wished me happy birthday which was very nice. After a thorough tour and explanation of the amenities, we went to the jacuzzi. Because I am pregnant and could not enjoy the heated amenities, they booked me a complimentary 20 minute spa bath which was phenomenal!
My facial was absolutely amazing and my esthetician Jade was wonderful. I received the Vitamin C peel enhancement for my birthday gift and it was awesome.
After my massage I was surprised with a fruit plate and it was delicious!
I will definitely be coming back next time I’m in town!

Burke Williams is my all-​time favorite spa in south Orange County.
Upon entering through the grand wooden doors you are hit the with the exhilarating scent of relaxation.
It’s hard to define the scent of relaxation, but you’ll know once you smell it.
From there you’re taken on a journey to the Women’s Lounge, consisting of dimmed lighting, fresh fruit and beverages, ice cold eucalyptus towels and 100% Zen.
Obviously there’s much more to the Women’s Lounge, but the above is what keeps me coming back.
The only negative is parking, but if you get there early enough you should be fine.
There’s usually always a spot open on level 5, which is directly in right front of BW.

With its tucked away location on the Plaza Level Kaleidoscope, this Burke Williams feels magical; like stepping into Diagon Alley, you enter a whole new world once in the lobby.
Most days, I am greeted immediately, signed in, given a a key and I’m on my way*. However, sometimes it does get a bit busy and with bad timing you may have to wait. Combined with the time you spend finding a parking spot and getting to the front door, you may want to add come here 1.5 hours early (30 hour to park and check in). The remaining hour is where the magic begins.
Before (and after) your scheduled appointment, you can enjoy the steam room, the sauna, the jacuzzi, the mist room or the quiet room. It’s European style so feel free to be nude. However, not many choose this option and instead wear bathing suits. The steam room is much more enjoyable in just a towel (next best thing to being au natural). Before you enter the sauna or steam room, be sure to grab an iced towel or one of geranium mint towels by the water/​fruit spread.
If you plan on going out after, you only need bring your makeup. In the spacey showers, they have shampoo and conditioner (decent but not noteworthy), and a lovely smelling body wash (citrusy). You can also grab a razor, shaving cream, hair tie, wash cloth or even a shower cap on the towel shelf. You can wash, tone and moisturize your face at the sinks. They also have mouthwash, body lotion, deodorant, and makeup remover. Hair care is also covered and I find it to be more effective than the shampoo and conditioner (various brushes, leave-​in spray, dry shampoo, hair gel, mud, shine spray, hair spray, blow dryer, straightener and curling iron). Each station is usually well kept and stocked.
Like Hogwarts, it really feels like an escape from our world with dimmed lightening and no windows– it’s overall moody feel is all the more relaxing. While the quiet room is perfect for a nap (with cushy, semi– private seats), I love the ambience of the lounge. With the fireplace, decadent yet plush couches, it sets the perfect mood to just sit and be. The tea in either quiet room (Creamsicle) or the lounge (vanilla lemongrass), is a must try. It smells as good as it tastes; I hold the cup to nose a bit before drinking this enticing potion.
As for the actual service, I have had a massage, facial, back facial, and the new custom body polish (my fave). They are all consistent, and you feel glorious after each (I’m not alone in this, all I hear around me is «How was it?”– «amazing». Extractions are not fun, but Burke Williams has mastered them to a point where I don’t mind them at all. If you want a more full body experience but don’t want to book both a facial and massage, then the body polish is the best bang for your Burke buck. You get scrubbed, buffed (it’s gentle but effective), moisturized and a mini facial (no extractions). It’s definitely on my list to do again.
Other than occasional lengthy check in or out and a few loud guests (any day but Saturday usually is better), Burke is impeccable for a real day spa experience and is your ticket another world.
*Note: If you are new, you may be offered (or you can ask for) a tour of the place– which I recommend so you don’t miss out on anything.

Cassandra was fantastic! Facility, staff, and services are the best! This is my happy place! Worth every penny!

Can’t say enough about this place. The nicest staff, great massage, clean facility, overall great experience. The jacuzzi was broken so they offered a bath at no extra cost. I will never be able to take a normal bath again. The staff was so attentive and the tray of cold fruit was a great touch. The sauna and showers were also 5 stars. I fully enjoyed spending the evening with my gfs. They made every effort to make sure we experienced everything together. I can’t wait to come back.

This used to be «the» place to come for a wonderful relaxing day. Today I came in and am hit by a stinky sulfur smell in the lobby. The smell gets better once in the spa area but it definitely lingers. Much to my disappointment, the jacuzzi and misting room were roped off. Then I go to my locker and its shoved in a corner next to a hand rail so I can’t bend over without getting goosed. There were very few people in the spa, why use this locker if you have others? The robe in the locker had definitely seen better days… it was discolored and frayed. It had spots all over it like it had been melted by an iron. Inside the spa, it was cold in certain area then hot and stuffy in others. All of the people who work there are super nice. I used to recommend bw to everyone, now I think I’ll be looking for a new full service spa.

Had thee most incredible 50min facial with Jillian today! It was my first trip to Burke Williams, and I wish I had set aside more time to really enjoy the facility. At 9 months pregnant, I really wish I had taken a bath!
The facial was incredible! Jill explained what she was putting on my face and the benefits of each product. She started with a paraffin wax dip on my hands, which was awesome! She rubbed my neck and arms/​hands AND my feet and legs. Seriously enjoyed every minute of my facial, and can’t wait to see her again!
After the facial, I did take a shower and took my time blow drying my hair. LOVED every minute of my visit, and can’t wait to go back! If you’re looking to get a facial, do yourself a favor and book with Jillian! You won’t regret it!

On November 6,2015 it was my be loving husband’s birthday and I made in appointment
in a short notice and Burke William SPA was very helpful. I purchase a 90 mins message and he loved it. I would like to thank Shen Peterson for taking the time and caring for my husband’s back. We will be coming back!!!

Tonight I had the most relaxing time at Burke Williams. Mechelle was my masseuse and WOW was I in for a treat. The most amazing 80 minute Swedish/​Deep tissue massage that I have ever had. From start to finish I was blown away.
The spa attendants could not be nicer. They are eager to make sure every guest is happy & taken care of. This is the second time I received a beautiful fruit plate. What a treat and so very thoughtful.
The facilities are always extremely clean and well stocked.
Check out was a breeze.

10 STARSS!
My absolute favorite spa! This is my relaxing place, every time I’m here I forget about the world and just pamper myself! Words can’t even describe the exceptional service and quality I receive from Burke Williams. I LOVE it here & is by far the best spa I have been to! Thanks for the amazing service BW!

I would give 5 stars to Wendy and Nicole. Both amazing at their job and technique. However, I give the rest of the experience 2 stars.
1) Check in and check out process is a pain. I waited 15 minutes to check in, which was annoying because I arrived 30 minutes early to get a quick dip in the jacuzzi. Now that turned into 15 minutes only, because the front desk doesn’t know proper etiquette for this:
The first two people who were being helped were buying gift cards. They must have been buying for the whole family because they were spelling out every name and it was ridiculous. My check in after they were finally done literally took 30 seconds. Why isn’t there a smoother check in process?! Rather than just make the guest wait there staring for 15 minutes while staff is writing names on gift cards for an entire family.
Check out was also a pain. There was only one girl working with 4 of us in line. I was next in line. The first girl buzzes for another girl to come out and help. That girl takes the lady at the end of the line and starts helping her. What is the point of a line if you are going to just help whoever? It disappointed me that the second girl did not ask who is next and the original girl didn’t say to help me next, even though she knew I was next.
I seriously wanted to complain and call this issue out on the spot. But after spending $ 200+ to relax, I did not want to defeat the purpose by causing confronting.
2) On another separate occasion, there was a bachelorette party here. They were SO loud in the jacuzzi area. Staff came by multiple times and didn’t do anything. Again, I would usually point this out immediately or say something to the group to quiet down. But when I am spending the money to relax, I expect the staff to take care of it.
I’m very disappointed and a total of 30 minutes to check in and check out is ridiculous, when the actual check in and check out for me as an individual is maybe 1 minute total. I would not recommend coming here if you are in a time crunch or on a set schedule.
I might come back for Wendy or Nicole but I’m going to research another spa. I live over 30 minutes away to begin with. I specifically come to the spa for the amenities included. Not worth it when just the massage is good and there are tons of spas local to me without the amenities.

Heaven. As usual! The cleanest establishment, the softest robes and towels, the friendliest staff and the best massage.
Just signed up for a membership and can’t wait to come back!

I love Burke Williams. I have been to this location dozens of times and love it. I use to have a membership and would come every month for a treatment, usually a massage.
Burke Williams is a great place to come and relax. As soon as you walk in you feel relaxed. Everyone I have come into contact with who works here is great. Wonderful customer service.
When I would come every month I would ALWAYS get a massage from Jared. I am not sure if he still works here since I have moved away, but if he does then you need to go to him. He is so knowledgeable about the body and does a great job. I specifically needed help with my jaw (I have very tense jaw muscles) and he helped get rid of it overtime. It hurt, but I needed it to get done since it was so tense. Of course he can do whatever firmness you want. He is just so knowledgeable and will know how to help whatever problem you are having.
They have a great locker room. I have only been in the women’s locker room for obvious reasons haha, but I’m sure the men’s is similar. There are plenty of lockers, I usually ask for one in the back — is more private to me. They have nice showers, a bath area (a paid spa option), jacuzzi, steam room, sauna, mist room, bathrooms, a great vanity area to do your hair, wash your face, etc. In the vanity area they have some fruit, water (usually with some kind of fruit, like lemons, cucumbers, oranges etc. in it). They also have essential oil infused cloths that are great to use. They have nice face and body products to use as well.
The waiting room is very relaxing as well. They have comfortable seating, magazines, water, and fruit while you wait. I also love going to the quiet room. In the quiet room there are recliners with curtains on both sides so you can have more privacy. They also have refreshments available and blankets. You can seriously fall asleep in there, so peaceful.
Overall, this is a great spa to come to. Look into the membership program — definitely worth it if you want to frequent often because the price is so good. Massage and self care are so good for you, so come here!

It’s been almost 2 years since the last time I visited this heavenly place! I recently went back to see one of my favorite therapist, Genevieve. Long overdue visit. As soon as I stepped out of my car, I can smell the «Burke Williams» scent… it was just divine!!!
They have remodeled the place and it looks amazing! The lounge/​waiting area has more comfortable sofas, soft lightings, fireplace. The waiting room was also remodeled. The overall feel of the place is relaxing and peaceful.
As always, the customer service doesn’t fail. From check-​in to check-​out, service is always great. The facility is always clean. =)