Quality Radon Services

I’m afraid I must add my voice to the one other negative review here. We used Quality Radon for the radon test in our new home, and it was not a great experience. On the recommendation of our real estate agent, we used Quality Radon. The actual test itself was performed as scheduled, and the report came promptly thereafter. I will say that when I opened the emailed document, it did seem a bit rudimentary in design (like something someone would have designed themselves on Microsoft Word 10 years ago), but I tried not to hold this against the business. Not everyone is a design expert, right? As far as I can tell, the test and the report were fine. The report was clear and came with a Q&A explaining radon levels and how to interpret the results.
But where my experience really fell down was on customer service. The report was emailed to us along with a request for $ 165 payment, which I sent promptly the day after receiving it. No bill was issued to us, and I suppose the report is supposed to suffice as an invoice. After three weeks, I began to get worried when my check still hadn’t been cashed, so I called the number on the report and left a message asking for confirmation that the payment had been received. I left both my phone number and an email address and I never received any response. Two weeks more passed, and now I was really concerned. So I called again. This time I got the gentleman who I presume is the owner on the phone and asked him again. When I mentioned that I’d called two weeks prior, he said, «Oh, I was in Italy.» Um, great for you, but does that mean you just bulk deleted your messages when you came home and didn’t listen to any of them? He then informed me that he cashes checks immediately after receiving them so he did not think my payment had arrived. However, he was not in the office and told me he would check when he got there. He did not then offer to call me back and let me know. He instead asked ME to call HIM back the following day. Because apparently answering a customer question is too much work unless THEY call HIM. I was honestly a bit taken aback but said I would call him back the next day. I emailed him less than an hour later as well in case it was easier for him to reply by email but I never got a reply that way. So the next day, I called back since obviously that is MY responsibility and he said he had checked and that he did not receive the payment. So I placed a stop payment on the first check for a $ 31 fee at my bank and sent another check. Along with my payment I included a note asking him to PLEASE let me know via email, text or phone that he had received this second payment. I never received any communication at all. But he did cash the check.
I really believe that his poor record keeping and/​or lack of organization cost me a $ 31 bank fee. For those of you who like math, that’s like paying an extra 18.8 percent for my radon test. If I had to guess, the first check arrived just fine and was either thrown out or misplaced. And I cannot believe that a business would be so seemingly anti-​communication. If you cannot be bothered to respond to messages or communicate professionally, you should not be in a service business.

We hired Quality Radon Services to provide a radon mitigation system, radon test report, and a guaranteed radon level of less than 4.0 picocuries. Brad Nyberg, the owner, did the install himself. We believe the install is clean and finished well and Brad re-​tested system. However we never received a test report from him and have no evidence that his system is performing as promised. We paid him in full all the same in good faith. Communicating with him was an extreme challenge from the get go — we received no replies to our emails and no call-​backs. The only way we were able to reach him was if he answered the phone, which was about 50% of time on average. Although the state of Minnesota does not require radon contractors to be license, Brad appears to be un-​certified and un-​licensed and has no accountability from peer radon organizations (national or local). We would not work with him again and in retrospect, we would have gone with a nationally certified radon contractor. If we had wanted this level of customer service we could have gotten a cheaper job done.
Update 1÷13÷15:
Received the radon test results and final documents.