Nicollet Ace Hardware & Rental

I found a replacement part for my kitchen sink sprayer online and it was $ 29. They had it for $ 15 and it was in stock. The people there are always very friendly and helpful.

Don’t post many reviews but I know these guys deserve a great one!!! I love this place!!! It’s the best neighborhood hardware store around! The customer service is EXCEPTIONAL, especially when you consider how you get treated at the big box hardware stores.
It’s great having them so close for when I just need simple things that I forgot or ran out of or lost for the 100^th time (hammers, crow bars, squares, bits, etc).
They may not have everything and the prices may be a little higher but I don’t mind paying for the convenience, the friendliness, the help and the expertise that comes with going there. They really make me dread going to Home Depot or Menards where I can spend 20 minutes just looking for help!
Plus being able to go pet the stores mascot, a cat named Denise is probably good for my stress levels when I’ve been to the store eight times in one day because I keep screwing something up!!!
Keep up the great work guys!!!

I have been here quite a few times to buy some materials there. This is a pretty good local independently run store. I am a home and garden fan so I am always looking for good places to go for my home. I feel that this is place promotes the home aspect of it more than the garden aspect.
The selection is not the greatest. However, that is not all their fault because the place is smaller size. Therefore, they cannot fit a lot of materials there. Nonetheless, they have a lot of good materials that I often need for my home and garden. They keep their things well organized to where I can often find them easily.
The employees do a fantastic job at keeping everything clean. I have always felt comfortable walking in here. There are times that they get busy. Even then, I notice they still pay attention to those small details, especially cleanliness.
The employees there are friendly and helpful whenever I need any assistance. A few of them are also resourceful whenever I need some good ideas and advice. Some of them are good at carrying on a good conversation about home and gardening.
Anytime I am in the area and in need of some home and garden materials, I will continue coming here. I feel like I can count on them to continue doing a great job.

I bought a piece of glass here the other day and after the carpenter got here to install it we realized it was completely the wrong size. It was a hard repair to schedule and I was irritated. I went back with the glass and was completely taken care of. I was so happy it all worked out because I love my friendly neighborhood hardware store. Very nice people here, great selection and they are very helpful.

First off I decided to sit on this review for a while… I was going to give them 4 stars but after reading a review of another Unilocaler I decided to give them 5. Let me tell you why.
I didn’t like the fact that a they abused Ace, but the more I thought about it they were abusing Unilocal.
So I applaud the cashier at Ace. Said Unilocaler decided at the last minute to buy an additional sled. They asked the cashier to wait while they went and got one. She wouldn’t. So they only bought one, the store «missed out on a sale». I’m glad the cashier did this. Any self absorbed princess that thinks her time is more valuable than the next customer shouldn’t be indulged.
Next, Unilocal shouldn’t be abused. I don’t care if you are «Elite» or not, it’s not a points game… it’s about honest reviews. Don’t say in your review that they didn’t have a good sled selection, give them 2 stars, then write as a tip to «buy sleds here!» just so you can get «first to tip». Funk that. Wait, did I just age myself?
All I’m saying is lets be honest.
On that note here is my review. I found the staff extremely polite and helpful.
Their selection of both hardware and non hardware extensive. They would definitely be my first stop before driving to the «Big Boys».

My beef is I can’t search their web site for product availability and price, otherwise I usually find what I am looking for.

I always find what I need and the staff has always been helpful. I’m always walked to the product I’m looking for, not told where it is. The prices are also competitive, I scanned everything I bought with the Amazon app on my phone and Amazon was consistently more expensive.

We went here to buy some sleds and the selection wasn’t the best. We did end up buying one and the price was cheap and it held up okay. My main complaint was while we were in line we changed our mind and wanted to buy a second sled as well.
We asked the cashier to wait 1 minute while we got it but she wouldn’t wait. So you know what, we just didn’t get the 2^nd sled so they lost out. Okay it was probably only $ 10 bucks so I’m sure we didn’t put them out of business but it was the principal… Next year I think we’ll try another sled source but I’m sure their hardware is nice.

I’ve been coming to this store for years — driving past several others on the way there. They have an extensive rental selection and any little doodad of hoohah you can think of, and six people to tell you where it is and what to do with it. Great paint, high quality tools. .. you get the picture. My loyalty was cemented several years ago when one of their staff walked me through replacing a water heater over about four trips to the store and two phone calls. I will gladly pay a little extra for the service and for the opportunity to support a locally owned business and great local community member.

I have lived in the neighborhood for almost 10 years. Having (almost) completed a major overhaul of every room in my house, I have frequented this Ace Hardware almost weekly, and sometimes several times a day. I have patronized them for everything from buying washers to replacing glass in broken windows.
Not only is it an incredible feat of physics, planning, and spacial dynamics that they are able to pack the incredible amount of product into this extremely compact space, I have always found them to be attentive and helpful. I am always — and I mean ALWAYS — asked if I need help finding something by the time I have taken a few steps through the door (and I too do the vague mumble about finding it myself.)
I have found them friendly, and more important, genuinely helpful. While there have been very few times that I couldn’t find a particular hardware piece I need, they almost always have what I need. This is a great resource for our community, and I am thankful to have them in the neighborhood. I don’t give 5 stars easily, but these guys have earned it.

ya know I’m all about promoting and using independent local store rather than the big box places. I usually have great experiences at locally owned stores because there is a lot more personal service offered and one on one attention, rather than at the big box places (where you ask someone a question and they look around like «are you talking to me?» then they say «Oh, well i don’t know this is not my „area“ you need to find someone with the smock that says „Dave“ and he can help you.») when I’ve gone in to the smaller stores and i ask a question, they bring me right to the product i need show me how to use it and make sure that i have all the parts and all my questions answered…
so like usual in supporting local business i went to this ace and was expecting that kind of service…
i went in looking for some lawn bags and it being the first time I’d even been in this store i ask someone at the «middle of the store counter» the guy behind the counter was talking to another worker that was standing, well leaning on the counter… i guess they were not busy that day… so i asked where the bags would be and the only response i got— isle 3. and then they went back to talking… no hello, how are you, or let me show you were they are, or even have a nice day. i would have appreciated even a finger pointing in the direction of isle 3, but i didn’t get one, he just turned his head back around and started talking to the other associate… and i was left with… isle 3. i stood there looking back and forth to see where isle 3 even was. and went off in search of the bags, i did find them… but i don’t think I’ll be going back there ever again. I’m glad it’s not the ace that is next to my house, it’s the one near my moms house so i wont need to go back to this one.

There are probably six Ace Hardware stores within five miles of my house, but this is the one I patronize.
Need a length of pull chain for that light fixture? You can buy it by the yard here. How ’bout a replacement key for the radiator? Yup, got that, too. No matter how obscure my request, they always have what I need in stock, and every clerk in the store knows where to find it.
Speaking of which, I typically do the vague mumble thing when store employees ask if I need help. The folks at this Ace seem to have a sixth sense about when to ask me this question; I like to be seen as self-​sufficient, but sometimes I just want to get in and out without a long search. No matter when I go in, their staff is always in tune with my attitude of the moment, and step in to assist or stay back and let me do my thing.
You can save a bit going to Big Box Home Improvement, but it’s more than worth the pocket change you’ll save to get the personal attention and focus on the neighborhood these folks’ll provide.

A tip: if one employee can’t help you within the first three minutes, find another one and that one will. I guarantee it. And don’t worry, you’ll be approached by someone as soon as you walk in the door. Sometimes you’ll even be approached before you get in the door. Everyone is super friendly but some of them are a little insecure and won’t actually say the words «I don’t know.» So find someone else.