Mach 1 Car Audio & Security

I received a quote for a remote starter on my SUV as I had been given a $ 200 gift card for Christmas. The quote seemed expensive (over $ 600) so I obtained two more quotes from other shops and they were both more than $ 170 less! When I questioned Mach-​1 as to why they were so much more they told me my specific vehicle required additional modules beyond the factory bypass. I explained that I had two other quotes for the EXACT same unit and if they couldn’t try to match the other prices that I would need to cancel my install appointment. They refused to budge on their price AND I am now stuck with a $ 200 gift card that they would not refund which was purchased by my wife. I am extremely disappointed in the fact that they wouldn’t even consider attempting to better their price to be competitive with other shops and to top it off I now have a worthless $ 200 gift card!!! Mach-​1 also wanted me to leave my vehicle there all day for this install. The shop that I ultimately choose had me in and out within an hour and a half. I do NOT recommend these guys, or at least this location. Be a smart consumer and do yourself a huge favor by shopping around.

They had my 2014 Jeep Grand Cherokee for 9 hours and could not get the Viper remote start to work. They kept telling me they were on long hold times with «tech support» and were not able to get the bypass module to work. They guy helping me had terrible customer service skills, he would answer the phone and talk to customers on the phone while customers stood in the shop. I told them to take out what they had installed and give me my money back. I will never go there again for any reason. A couple days later I took my Jeep to
and they installed the same Viper starter in 40 minutes with no issues.

I got an auxiliary cable installed into my car a couple years ago. First I asked for a direct line into the stereo, but they installed an FM modulator, not what I asked for but it worked out fine. Fast forward two years, I’m having trouble with the shifter in my car. I bring it in to have it fixed at dealer thinking it is covered under warranty. It turns out that when Mach 1 put in the cable they did not completely replace the shifter assembly and forgot to reinstall a key part, and broke another part. Now I’m out $ 700 for the repair that is not covered under warranty! Take your business elsewhere if you don’t want these hacks to screw up your car.

Worst customer service and they do not deliver on what they sell.
Felt like I was scammed!!!