Hilton Minneapolis/Bloomington

Don’t bother with this one!
Find another hotel since this one has a manager who has his staff lie for him – telling his staff to say he is not in when he is in the background of the phone call, is not a great selling point.
Additionally Hilton claims that they will make things «right» but it does nothing even close to it at this site. Go anywhere but here if you want a quality staff to make a quality stay. This one is not worth the time, effort, or money.

When I can get a decent rate, this Hilton is my favorite hotel to stay at in this part of town. It is located around the corner from my company’s home office so it is convenient and luxurious. I was delighted to see that the hotel is in the middle of renovating its common areas — in particularly opening up what had been a dark and closed off lobby bar named Olive. There are a number of advantages to this location.
Responsive and reasonably fast complimentary shuttle from the airport. They also shuttle folks to the Mall of America and around the local area to restaurants and offices — however it is not always available so be sure to make reservations well ahead of time if you plan to use this service.
The front desk staff is always friendly and efficient. They know what they are doing — they even check you in from the shuttle when you are on the way from the airport.
The lobby bar is usually pretty active. Beyond the lobby bar — named Olive — is a restaurant named ChopHouse. Although delicious and worthwhile, this restaurant is REALLY expensive. They offer a bar menu that will satisfy most business traveler’s needs that is much more reasonable — ask for it.
The work out room is available 24 hours a day and well stocked with 4 treadmills, a couple ellipticals, a few machines, and — get this — a rack of dumbells and medicine balls. Also includes towels, water cooler, santizer wipes, and tvs on every treadmill. It is enough to make you forget you are working out.
The concierge lounge is a nice size and well stocked with drinks. Breakfast is offered in the morning with fresh fruit, yogurt, breads, and a hot breakfast — be aware that the offer eggs and bacon OR eggs and hash browns on different days, but never all three. They also offer an evening reception with an open bar. While nice, the food is not usually that great — wraps and a crudite.
The guest rooms are always well stocked and comfortable — offering premium toiletries including shower caps.
The amenity that puts it over the top for me, however, is that this location offers a covered parking deck behind the hotel. For anyone that has ever experienced the non-​stop snow and freezing cold that often is Minneapolis from October to March — not having to scrape your car in the window is worth the rate on its own.
Give the Hilton a try if you can — no other place comes close.

Excellent — convenient location btwn MPLS & Mall of America & Airport. The staff is warm and friendly. This particular location was in the middle of a renovation — a bit dusty in places — but the staff made sure to compensate for the visual disconnect by performing above and beyond expectations.

We had a holiday party and they accommodated us just right. The staff was friendly, it was clean, parking was fine, it was safe, and right down the street from the restaurants, mall, movie theater, –you name it! My favorite part of the hotel was the bed. Nothing like being able to sleep through the night!

Food: N/​A
Service: ⁵⁄₅
Cleanliness: ⁵⁄₅
Décor & Style: ⁵⁄₅
Updated and modern with a good looking restaurant. I say good looking because I didn’t try it, only did a walk-​around. There was a severe storm the weekend we stayed here and knocked the electricity out for the entire block (s). There were back-​up lights but no hot water, and only 1 plugin that worked. We left and decided to stay somewhere else and the hotel refunded the remaining pre-​paid amount without problems and refund was received promptly.
Good service and very good looking hotel, too bad we only stayed there 1 night!
Definitely would not mind coming back next time!

Their business practice include layoff cost cutting multiple people via US Mail. You would think they would give on-​call staff who worked since day 0 opening boxes the courtesy of a phone call. Cheap décor and the occasional SUV left rimless on cement blocks in the parking lot.

So close!
I love this property, but I have to remove one from the coveted five-​star rating over something petty — water.
This hotel has some sort of water softener installed, so that you can can NEVER rinse soap off and it leaves a slimy film feeling on you. HUGE pet peeve of mine. I’d rather listen to nails on a chalkboard during a root canal. So they lose a star.
Everything else was top-​notch. The staff was as friendly as they could be. The location was stellar and across the street from two restaurants (and a great one inside.)
The bed was perfect, and had my extra pillow request in my room before I checked in. Wifi was free and not terribly slow! There was even a mini-​fridge in the room. Awesomeness :-)
Plenty of outlets in the right places. Quiet rooms.
I’m a big fan, but unless that water hardness situation get fixed, I will probably have to find another hotel.

Though I try not to be too nit-​pickey this hotel stay was ridiculously bad. First things first they neglected to tell me that they were doing construction from the hours of 8:00 — 5:00 on the 6^th floor during my stay. This would not have been an issue except that they put me on the 5^th floor. I was traveling for work and trying to have conference calls while construction is going on 3 feet above you head is impossible. I tried calling for some relief several times to the front desk with no luck.
This made of of the other things wrong with this hotel unbearable. The shower was clogged or had a slow drain or something so I basically was showering and taking a bath at the same time.
The TV/​Cable service was a complete disaster, I’ve stayed in hundreds of rooms and have never been so frustrated by a TV. Approx. 60% of the channels are just this colored static. There were only about 50 channels and 30 of them would just be this colorful fuzz.
On a positive note the staff seemed friendly and the room was clean. I usually stay in Eden Prairie when i travel to the cities but wanted to change it up. Huge Mistake. I won’t be staying at this hilton again.

Room was clean. Washable cover on bedspread so i felt free to have contact with it. Free wifi. Staff attentive. Food was excellent. Steak done to perfection and presentation added to my enjoyment of it i always like to see little touches thati would not do at home. Three fluffy pillows on bed. Even had an outlet on bed stand for cell phone chargers. The stairs from parking lot to hotel were a little iffy in snowy weather but they were salted.

Happy Thanksgiving! Traveling back to CA and pre-​booked this hotel for our return flight. Hotel has modern décor, lobby, and amenities. There is a restaurant and gift shop in the lobby, very convenient. The rooms are comfortable, clean and quiet. Our room has a new flat screen TV, mini fridge, desk area, and additional seating. Beds and pillows are comfortable. Staff has also been very friendly. The pool and hot tub are nice, but a bit too much chlorine in the hot tub… eyes were burning after a few minutes. It has a good size fitness center with newer equipment near the pool. The location was easy to locate off the freeway and is only 10 – 12 minutes to the airport. So far we have enjoyed our stay.

Weekend rates are sweet and the rooms are very comfortable. We walked in on a Saturday night without a reservation and received an excellent room. King size bed with great pillows for $ 109.00. Wow not bad had great nights sleep. Pool and spa are copacetic with fitness room as well.

Great place to stay when Msp, close to airport, MOA and downtown is only a 15 – 20 minute drive

My stay at this Hilton has been a great stay. I have absolutely no complaints whatsoever.
Every time I passed by any worker I was greeted. And the staff at the front desk was VERY friendly.
The hotel is walking distance to a Denny’s and a sports bar, but the hotel offers a shuttle that takes you to Mall of America and a free airport shuttle as well.
The gym is very modern and spacious for a hotel gym.
This hotel is fairly new. I’m thinking maybe 4 or 5 years old if I’m correct.
Great location. If I have the opportunity I will definitely stay again.

Pretty nice new Hilton — modern, either new or recently refreshed, with the things that make me like Hilton, like comfortable beds. Although, this one doesn’t have fitted sheets, which you know I hate if you have read any of my other hotel reviews. However, they were nowhere near as bad as those at the nearby Sheraton, as I think they are actually using sheets that fit the beds. What a crazy idea!
They have a decent little breakfast spread, nothing insane, but it’s got yogurt and bagels so I’m all set. There is a restaurant onsite that others reported was good, but which I did not try. Basically, this is a normal hotel. I still think it’s pricey (and it was especially so when I was there, due to something crazy going on that week) for what it is, but it at least was more comfortable at that high price than the nearby Sheraton was.

STAY AWAY FROM THIS AWFUL PLACE. We attempted to check in about 2:30 pm on a Saturday and no room were available and the front desk person was rude, After checking in the room was ice cold and the heater did not seem to work. we called to ask them to look at it. They said the engineer would be up soon. An hour later called back and got the same message. Called again and was told «Oh, the entire heating system is down for maintenance». Then much later we were told that they don’t heat the hotel if the temperature outside is above 40 degrees. What!!! I have to wait for the outside air to get down below 40 to get heat.
Our room seems to be about 65 degrees and there is nothing we can do until the sun goes down.
Horrible place

I have not stayed at many Hiltons, but this one makes me want to stay at more of them! This is one of the nicest experiences I’ve had at a hotel.
First of all, their staff is amazingly friendly and helpful. The front desk is great– one of the ladies even remembered what room we were staying in after not seeing her for 2 days! I asked one of the gentlemen one day if I could have the number of a cab company and instead he offered to see if it was close enough that he could drive me there in their shuttle. The housekeeper on our floor, Fawn, was incredibly sweet and made us feel so welcomed, and John at the Olive bar was really great too– remembering that I was working from the hotel so always asked if I wanted my lunch to go.
Can’t beat the food here– Olive Bar has a solid breakfast and lunch menu, and the Bloomington Chop House is an upscale steakhouse with very good service and even better food. The Executive Lounge is great for a quick bite– breakfast is high quality (even the eggs which, at most hotels, are usually a rubbery mess), and cocktail hour has hors d’oeuvres above and beyond your usual cheese plate.
Used the fitness center a couple of times, they have 3 ellipticals and 3 treadmills, weights and a bowflex-​esque machine. There is also an indoor pool and hot tub.
Last but not least, the room we had was spacious, clean, and the bed was beyond comfortable. This hotel has everything you need– and when it’s –12 degrees outside, you can’t beat a hotel that you never have to leave (or want to leave!).

Great hotel… but why oh why do they not provide free internet???
Besides that, they are a good hotel chain.

Stayed here again on a weeknight so was able to get access to the Executive Lounge. Let me tell you that this is much better 2 complimentary drinks and 1 appetizer at the Olive Lounge. First off, I had to take a dip in the pool to relax and then was ready for some small eats. The appetizers were some meatballs in BBQ sauce which were amazing good. Also, there was a pasta salad with broccoli crowns, green/​red peppers, etc. which was good as well. I had to dig for the broccoli since it seemed to be heavy on the pasta. Otherwise, the lounge exceeded my expectations with a nice balance of meat and vegetables. There was a transparent fridge below for beer, water, and soda. At the counter was an array of wine, liquor to make your own drinks. No extra charge like the Hilton Marquette in downtown Minneapolis.
My room again was on Executive 11^th Floor and noticed missing body wash. Called the front desk and was given soap since the guy from housekeeping said there was none. The next morning, I noticed housekeeping on my floor and asked her for some body wash. She said that her cart didn’t have any so she would rush to 4^th floor (remembered seeing some). Oh my, she ran to the elevator to grab me a couple of body washes. That’s service:) I ended up tipping housekeeping for going the extra mile.
Breakfast on the Executive Lounge was amazing. Exactly the same as the weekend buffet for $ 11. There were scrambled eggs, bacon, as well as Irish steel cut oatmeal. There was not the omelete made-​to-​order grill but that was fine by me. The scrambled eggs were nice with some green onions and a little cheese. There was even greek yogurt and added some granola to it:) Plenty of fruits which was wonderful– honeydew, cantalope, strawberries, and pineapple. Great coffee/​tea assortment as well as fruit basket with oranges, bananas, etc.

Very nice Hilton. I’ve stayed at many Hiltons and Starwoods (W, Westin, Sheraton) around the US, and this is an inviting, upscale hotel with a pronounced emphasis on friendly and attentive customer service.
Contemporary and soothing room décor (browns, tans, greens) in a sweet fungshway way (I’m sure of my spelling!): granite vanity tops, great linens and bedding, excellent blackout blinds for the most unfortunate Tuesday morning hangover…, nice flat screens, extremely clean rooms and hallways. Good workstation desks and overall comfort that is rare for a moderate to slightly expensive hotel. Rooms are in A+ condition.
Service is in a word, Outstanding. Very nice, helpful staff regardless of the shift or hour. Gym is sufficient for a good workout; new equipment. Onsite indoor pool: small but decent, only wish they had a sauna to complement the other exercise amenities.
Chop House Restaurant is unbelievable in its upscale food (steaks are memorable), ambiance and service. Worth the splurge, trust me. Olive Bar and Pub has good to excellent «pub food» and local Minnesota craft draft beers.
Seriously, what more could you want in a hotel… I bet I can even get a damn good shoe shine if needed. Love this place. If you want an ultra-​clean room, maximum comfort and feeling of well-​being, I don’t think you’ll find a better value on the MSP/​Airport/​Mall of America corridor. Highly recommend!

I go to Minneapolis just about every week. I’ve been looking for a good, clean, good-​service, consistent Hilton hotel that I can go back to, and I’ve found it!
Check-​in: Great staff. They are always attentive and friendly. I do have HHonors diamond status and frequently get upgraded, but I have stayed in «regular» rooms and the quality of the rooms are consistent.
Rooms: Very clean! It doesn’t really matter which side of the hotel your room is on– you get a pretty good view of the great little suburb of Edina. Sheets and towels are always clean (based on my past 4 separate stays there). There are no tubs– just stand-​up showers in all of the rooms I’ve stayed at. And the hairdryers here actually DO blow out air.
Lounge: if you have access to the executive lounge on the second floor, it’s one of the better ones I’ve seen compared to other Hilton hotels in the area. Unlike many others, there is wine, beer, AND liquor with a wide assortment of mixers. The evening reception is great– I’ve had wraps, sandwiches, pasta salads, pot stickers, etc there. You can also order from the Chop House/​Olive lounge menu from the lounge. Comfortale and clean tables/​chairs overlooking the city, you’ll find many guests come down and really hang out there. There are also 2 computers with printer access so that you don’t have to haul yourself down to the business center. For breakfast, there’s always scrambled eggs, assortment of donuts/​danish, hard boiled eggs, oatmeal, cereal, yogurt, all the juices you can imagine, fresh fruit, and some kind of a breakfast meat or a sweet (i.e. french toast).
Parking: free surface parking!
Fitness center: It has 3 ellipticals, 4 treadmills, and a bike. Also, free weights and one of those 3-​in-​1 weight machines. It’s rather large compared to other Hilton Hotels’ fitness centers in the area and there’s enough open space for you to do some floor excercises, have someone do jump ropes without anyone feeling claustrophobic.
Check-​out: a breeze.
Why I didn’t get them 5 stars? Well, although I love this hotel, I haven’t had an over-​the-​top service or experience that I think is necessary for 5 stars.