Geek Squad

I reviewed Geek Squad’s remote service several years ago here:
And I wrote a small chapter book on the in-​store experiences I had while living in Western New York here:
and here:
I’ve chosen to leave this review on my most recent remote service experience here because the zip code matches that on Geek Squad’s Contact Us page.
Both yesterday and about an hour ago, I had a BSOD with the same error message. Despite my in-​person experiences in B-​Lo, I decided to see if Geek Squad’s remote service could redeem the company’s status it once had in my eyes, which has dropped way below the bar since I started using their support plans about four or five years ago. «I still have several months on my support plan,» I thought, «why not go online and use what I’ve paid for?»
Anyway, tonight, I briefly explained my issue to agent Matt U, who just as quickly recommended that I take my computer to the nearest store for a full diagnostic because my issue could be a hardware problem. Having poked around the techie forums, I knew that this was a software issue, so I pressed Matt U to connect me to someone remotely. In the past — before the wait times for remote support reached several hours just to be connected to someone after chatting with the welcoming agent — something like this would’ve been looked at online first, and if the issue couldn’t be resolved remotely, THEN it’d be recommended that you take your computer to a physical store.
My request to Matt U for him to connect me to an agent for my computer to be diagnosed remotely was denied. Six times. SIX EFF-​ING TIMES. And, yes, I have the chat correspondence to prove it as well as how I expressed myself, pleasant as pie.
Without playing my violins about what it’d take for me to get to the nearest Geek Squad, I expressed to Matt U the relief I had (well, «gladness» to be exact) of still having no regrets about writing my Unilocal and emailing Best Buy and Geek Squad directly about my in-​store experiences this past summer, all of which ended with a promise to myself to not renew my support plan and start taking my computer and its issues elsewhere.
I was wished a good night, after which, I poked around the techie discussion boards on my own a bit more, found enough posts about my issue that had the same troubleshooting tip, looked up a YoutTube vid, and [hopefully] fixed the BSOD on my own.
Thanks, me! 5 stars!