Firefly Credit Union

Changed my mind. Such slow service. Came in at 9 am and there were probably 5 people behind the counter and only one actually open for customers. Two of the others just stood around while I waited to be seen.

Want a loan? Sure, as long as you don’t need it. They’ll happily loan money to people who already have enough money to do whatever it is you want the loan for.
Want a checking account? Better not bounce it ONE TIME in THREE YEARS by FORTY CENTS. Or else they’ll wait two weeks, then without any notice they’ll close the account, and lecture you like a naughty toddler.
It’s also impossible to get same day email responses, the only branch in Minneapolis is in a terrible neighborhood, and the service (with a few exceptions) has been terrible. Just today, I accidentally transposed two numbers in my account number at the drive up and even with my driver’s license, the dopey clerk couldnt find my account. I have a fairly unique last name, there are about a dozen of us in the state, I’m 99% sure none of them are also customers.
After my last direct deposit comes through, I’ll be well rid of these bozos.

After almost 20 years with US Bank, I finally moved back to a credit union. Why? Because even with good credit, a great salary, and being member of US Bank for that long, they refused to give me a decent rate on a car loan. US Federal was fantastic, walked me through the whole process and can’t say enough good things about my experience with my loan rep. Decided to move banks completely to them. Goodbye US Bank, and good riddance!

Bad Policies
My husband and I are young and do not have credit due to our age. US Federal Credit Union has a terribly inconvenient policy if you are checking with them and don’t have credit. ALL checks, including Cashier’s Checks (which makes zero sense), are held for 10 BUSINESS DAYS FOR AN ENTIRE YEAR. I think it is absolutely outrageous. How do they expect people to pay bills and buy groceries when they can’t touch their money for 10 days. I would understand if this policy were for only 30 days or MAYBE 6 months, but a whole year? That’s nuts. We just started with them and we’re switching as soon as we can access the money we deposited via Cashier’s Check. This CU is not friendly to young people who really don’t have a way to have credit established yet.

i have been with credit unions for over 20 years and this place suxxxxxxs they allowed 1200.00 worth of fraudulent activity on my account on saturday and i had to wait until monday to speak with a ignorant representative after already calling the fraud dept on saturday they tell me it will take 2 weeks to get my money back really it took you 5 minutes to take it out. i absolutely hate this credit union. this credit union is no better the the thief who stole my money and debit card numbers and btw it was target, walgreens and grocery store in eden prarie, and chankaska minnesota
beware of this credit union they dont back their customers. if i could give them a negative star i would

I’ve banked with U S Federal Credit Union for about six months. They are always courteous and helpful and I get my banking done quickly. The staff works hard to get me on my way. I appreciate that. Of course, maybe they just don’t want me around.