Feist Automotive

With great hesitation I’ll give them 1 star only because they responded quickly when AAA contacted them after my husbands vehicle stalled on Hwy 100. After that things went downhill from thereimmediately.
To make a long story short, today it is FIVE WEEKS and TWO DAYS later and my husband was there this afternoon and insisted it be towed to another shop. It has been 5 weeks and 2 days of excuses and unkept promises from the owner of Feist Auto. We were told time and time again that he would call us on a certain day at a certain time and not once did he keep that commitment to us. At one point we were told that our vehicle was the high priority job for May 25^th, today is June 19^th and we were still no further along than the day it was towed there. Imagine if we were not high priority!!!
Bottom line is if you need gasoline then by all means stop in, I understand that they have attendants that still pump the gas for you~BUT it would be in your best interest to find another place for your car should it need any mechanical work. Unless of course you can manage without your car for a long, long time!

I keep getting calls from AAA and the computerized voice says they got my number from Feist Automotive. I’ve only been there once for an oil change and am very disappointed that they would give out my personal information.

I got a flat tire and the guy they sent out to fix it stripped the lug nut which on my car is attached to the hub. He said he’d pay for it but that is surely not what happened.
To fix it was several hundred dollars and the company refused to acknowledge the problem. I called them over a dozen times and they were extremely rude each time. They also never return messages so don’t bother leaving one.
In the end, they claimed the guy who broke my lug nut doesn’t even work there (even though I got his name and saw «Feist» on his truck) and they refused to pay for the damage. It took months of calls to get them to even say that. Terrible company, terrible customer service.

Recently. I enjoyed being stranded by my car… and had to rely on the kind folks at Feist for a tow.
I really wish I could give them 4 or 5 stars because the tow truck driver was SO NICE. but the woman I called to arrange for the tow was less than nice.
First of all. it’s winter. in Minnesota. and I am stranded.
Second of all. it’s winter. in Minnesota. and I am stranded. in the dark. and I am a girl.
Third of all. it’s winter. in Minnesota. and I am stranded. in the dark. and I am a girl. a girl wearing leggings that made me even more chilly.
The woman was rude. she acted like she had NO idea where I was with my car (even though I was about 2 miles from where they are located & gave explicit directions).
After I got done with my awesome conversation with her. I waited over an hour for my tow truck to come. and I was fricken freezing at this point.
My car was dead. my cell phone was near dead. and I was starting to feel a bit like I was on an episode of LOST…
Next time I need a tow. I might consider checking with another company. but. in a pickle. I’d recommend these guys… but only because the tow truck guy was such a nice guy. and my car did end up safe & sound at the shop :)

Reasons I like this gas station:
1. They sell gas that my car is happy to consume without prompting me to «check engine».
2. Customer service is top-​notch. I’ve seen attendants filling the tanks for old ladies despite the fact there is no «Full Service» lane. While pumping gas they check the oil level, fill the wiper fluid, and tire pressure… all with a smile.
3. If you have a flat tire, like I did, they’ll give you a good estimate of time to stop out to help you, and call you if they are running late. For 75 bucks, they changed my tire (I was on a hill and couldn’t use my jack for fear it would roll off and crush my foot) with a smile, in the rain.
4. Free air for your tires when they are open for business.
5. The station is clean and the prices are in line with other bigger name stations.
6. Owner-​operated, so they take pride in their location and building.