Courtyard Minneapolis Downtown

We had a block of rooms here for our wedding and David ‘Dee’ in Sales was fantastic to work with. He made it so easy and provided great direction on how many I should reserve, along with fast responses to emails, and regular updates on how many in my party had booked. Our room was the Executive Suite and we had plenty of room for the 2 nights we stayed there.
We had breakfast on Sunday morning and my egg/​cheddar croissant was really good!
The front desk staff was very friendly and helpful.
I’d recommend this hotel. The only downside is the cost of the parking ($ 22/​day if you come and go), but I believe they have to subcontract that, so not sure how much control they have over the cost.

This place WAS great until I came here on 13 MAR 2016, a Sunday. My jack and coke was $ 9.00. I was at the «corner bar» about 50 yds away and my jack and coke cost me $ 5.00. Was it two for ones at corner bar? Doubt it. The cheese cake was good, but the drinks were almost double priced than corner bar. After this trip, and the managers inconsiderate mood about my $ 9.00 drink on a sunday night, I will never be back to this bar. Btw, I live two walking minutes away. Good luck.

We had a great experience with using Courtyard Minneapolis Downtown as our rom block/​accommodations for our wedding, as well as a post-​wedding continental breakfast. They were very helpful, accommodating, and worked with our needs throughout our process. I would certainly recommend Courtyard to others wishing to stay or book rooms in downtown Minneapolis. Only issue we really ran into was that parking was pretty dang pricey in the attached ramp, and there is no included continental breakfast, which is more the Courtyard chain rather than the specific franchise, and we were kind of disappointed there was no hot tub. Regardless, we really enjoyed working with the Courtyard DT Mpls team and certainly feel we got what we needed.

Great hotel which has spacious comfortable rooms and a better than average gym for this particular brand. The lobby and hotel restaurant is a great place to dine and relax. The food selection and quality is great. The shrimp pot sticker appetizer is a favorite of mine. The Asian salad is off the charts. The bar area has 3 – 4 large screen TVs. Very modern hotel. Great staff. 5 Stars due to exceeding the Courtyard expectations.

Arrived mid afternoon and was greeted and checked in immediately. This place has a lot of activity so I was pleased I didn’t have to wait. I didn’t use the pool or gym so I cannot comment on that but the room and motel were very clean and modern. I do a cursory «bed bug sweep» in any room I stay in. No bugs here but I did find a minor housekeeping issue that I reported to the front desk. A short time later I received a message of apology and they took 50% off my room! So… I am very pleased with the people there, very helpful and happy. The motel has a wonderful 1200 checkout so I was able to finish my marathon and make it back in plenty of time to shower. The motel had fantastic views from the room and seemed to be located within walking distance of several bars and restaurants. The city also has a bike rental place next to the motel so I left my car parked during my stay. My only complaint is the wedding party they had there was a bit noisy into the early morning hours and while I was mesmerized by the beauty of it (Indian wedding) I had lost interest in it after 11 PM. While the wedding was probably over the celebration wasn’t and I could hear them returning to their rooms. I was very pleased with my stay and would not hesitate to stay here again.

Better than average courtyard. New furnishings. Good shower. Good value but a bit out of the way.

Parking isn’t the best, but after that is sorted out, you are in for a treat.
The lobby is huge. It’s very open and highlights a nice lounge area, complete with a bar and tables for additional seating.
The rooms are generously sized and are quite modern in appearance. I always love a good hotel bathroom and this was quite beautiful with the glass shower and sleek design.
The bed was soooo pillowy and dream inducing. Perfect after walking the surrounding area and taking in the nightlife! The hotel has a very central location by many cool bars and restaurants.
Wildlife bonus: I saw a flock of turkeys holding up traffic :) I love MN!

I stayed here for two days while I was in Minneapolis for a work conference. The hotel is centrally located and surrounded by a lot of restaurants and bars. So if you want a place where there’s a lot happening then this would be a fine choice. Overall the hotel is a pretty good business hotel. There’s a small pool and gym located at the top floor and the lobby is quite modern and elegant. The staff is very friendly and helpful (and I love their Minnesota accent!). I had the king size bed which was super comfortable plus an abundant amount of pillows to start a pillow-​war. The bathroom was immaculately clean and when I asked for some toiletries the housekeeping department got it to me so quickly I think they literally ran to get it. If I’m ever back in Minneapolis again this would be one of my first choice to call home away from home.

Great café service but front desk lacks customer service skills, making your overall experience negative:
I found a bug in my room and they refused to me out, since they were sold out. I had escalate to the hotel manager to get it sorted.
And they refuse to have you stay in the same room since it was different reservations and again same excuse of being sold out.

One of the nicer Marriotts I have stayed in. THe lobby looks much nicer and the rooms are a little bit more spacious than what i’ve experienced before with Marriott hotels. I enjoyed my stay very much here, the customer service was great and responding to what I needed. I had to travel to many different places, and the hotel staff found me the quickest & cheapest way possible to get where I needed to be.
The rooms were really clean, and spacious compared to other Marriott hotels that I have been to. The beds were extremely comfortable, at first I thought it was because I was so tired that the beds were comfortable. However, after the first night I realized indeed the beds were really comfortable.
There is a pool in the building and a workout facility, I went to both of those places. Though they are both very small facilities, they are really clean and it gets the job done.
I recommend staying here, it is a nice place to stay at if you are in the area. There are a few good restaurants across from the hotel. The restaurant/​bar downstairs in the lobby is also nice, I have only gotten breakfast & coffee there.

When checking in, didn’t have the room I reserved, and staff didn’t seem to care, even after showing them my confirmation info. They resorted to blaming it on Travelocity, who the room was booked through. Horrible customer service by the front desk and «manager».
I would have rated it lower, however the other staff in the hotel were great, and very kind.

Stayed here for 1 night. The hotel has been recently renovated and is very nicely decorated with modern accents. We had a corner room which was amazing. The bathroom was beautiful, and the bed was extremely comfortable. The name of this hotel is misleading as it is not really in downtown minneapolis.

The ratings here are low, and, initially, I wanted to join the haters. I like Courtyards for work travel, but apparently while this hotel was being renovated, they still took guests and their $$ Apparently the Unilocalers howled about how awful it was.
When I first arrived, I came a few hours before my check in time. The staff made zero effort to communicate with the cleaners to get my room ready. This was disappointing, given the «awards status» I have with Marriott. They made zero effort to call me in case my room was ready early, and I had to return to the hotel desk 3 times to see if was ready. I finally realized they just put zero effort into making my experience excellent.
On Day 2, I had a few beers and watched the US win over Ghana in World Cup soccer. As I was on the phone, my server asked if I wanted another. I said yes, and that I wanted to close out. 10 minutes later, no beers arrived, but she checked in again. I told her again that I wanted another beer and my check. When my check arrived, she put an extra beer on my tab, the extra beer she asked me for and that I ordered but that never arrived. I was a bit insulted that she initially doubted me, but she fixed my bill and apologized.
Aside from these snafus in service (which seem to be under a microscope since the place has such abysmal Unilocal reviews which is doesn’t QUITE deserved), this hotel is actually quite awesome. It’s on the West Bank near a bunch bars and restaurants, and very close to a light rail station. It’s walkable to an African immigrant neighborhood, so if you’re into that kind of food, go for it. Most of the other restaurants are like high-​end pub food bar restaurants.
If this location wants to boost its pretty low Unilocal ratings, they probably need to double their efforts on customer service, which was great at times, but wildly subpar at others. Or perhaps they’ll just trust in what they’re doing right now and the reviews will eventually eek their way upward.

No fridge in my room, that’s what lead to one of the most strange hotel visits I have had in a long time. I will start off by saying that I’m very happy that I was not the one paying for this hotel stay. I was sent here for work to attend a conference at a location very close to this hotel. One of the main reasons it was so booked this week.
I arrived and was checked in quickly. I was told at the front desks parking was not included in the room price. To which I said fine to add it to my room bill. I was told this was done however when I checked out I found out that my card that I was told was for incidental fees, like if I had ordered a movie or room service or something was used. I directly instructed the front desk person to add the 68 $ parking cost to my room bill (my business credit card on file) This kind of was the icing on the cake to the whole experience that I will now explain.
So after my deceiving check in, I get to my room. Nice enough. 2 queen beds even tho I was alone. I check to see how big the fridge is. Opening the door, no fridge. I’m going to be there a week so I called down. Let them now what happens and asked if I could have a king size bed and a room with a fridge. The say thy found me a room so I go down. Get my other key and move my stuff to the new room. Room swap
Get to the new room, before going further. I open the fridge door, guess what? Yep. No fridge. But I was told it was there for sure. Just to make sure I was not losing my shit I made sure it was the right room and checked again. Needless to say it was not a magic invisible fridge.
So I called down again. Let them know what’s up, was told they have another room. It’s a suite and bigger and better. Cool maybe I’ll get a room with a fridge and even a bit swanky.
Room swap again.
The manager on staff brought my key up to me. I moved to the new room and the first thing I noticed was a very unpleasant smell. I have a very sensitive nose and I know what this smell was. It was puke. I called down and let them know I wanted someone to come up here and spray or find out what was going on and it was pretty horrible but at this point I had been moved 2 times I kind of just wanted to have them spray and hopefully it would be gone. They sent a staff member to come spray, she did what she could. I left went to eat. Came back to a horrible warmed over Juke smell floating around the room. I had to get to sleep. I cranked the ac to just keep the air moving. I woke up several times that night. At one point 430 am. I decided to find where this smell was coming from and I did. The end of the bed right near the ends on the carpet. My theory is that someone had a wild night I this room had an accident and then cleaned it up themselfs to avoid a costly hotel fee to clean the room.
That morning I receive a call, from the front desk asking about the Oder issue to which I tell them. It’s puke. It’s at the end of the bed. See if you an have someone clean it up or have a new room ready for me when I come back after 5 pm.
I went to my conference. Come back to the same horrible smell and go down to the front desk and ask them if they have a room for me to which I’m told yes. Room 828. Or as I call it my last room. For those keeping count this will be the 4^th hotel room I move into it.
I arrive in my room, to a message left by the manager Phil. No puke smell. Bottles of water in the fridge that is not imaginary. Phil’s message is apologetic, he informs me that I have earned free breakfast for the remaining day of my stay. (which if I had paid for myself would have cost about 50 $) so that was welcome and I took full advantage of this perk because hey. I stayed in the puke room a whole night. You owe me some eggs and bacon at this point son.
The one part about that offer that I found a bit short sighted was I would not be able to take advantage of my free breakfast the morning of my checkout because at 430 am the cooking staff was not up. They start cooking at 630 am. Knowing this I ran into Phil the night before and said thanks for the free meals you know it would be nice to do dinner tonight since I leave so early I the morning.
I know this request was a bit out of sorts but look I got moved 3 times. One room had a puke smell that when I found its source almost made me puke which would have started a puke chain reaction across the hotel. Also let’s not mention that this hotel room for 4 nights was almost $ 1,000 yes 1k for this and horrible, 3^rd world quality wireless internet that was pretty much worthless. Anyways, side tacked. I found Phil let him know I’m leaving to early and if I could do dinner tonight instead of breakfast. Phil had a bowl of soup he was taking up the elevator most likely to Make up for some other short coming this hotel granted upon a paying customer. I don’t remember what he said but it pretty much sounded like I can’t make they decision. If you read this whole thing thanks! Stay elsewhere.

Terrible experience. Booked thru orbitz and was charged $ 130 including taxes. When I checked in the check in receipt stated my room was $ 82, when I asked the woman about it she basically said too bad. The construction would not have been that big of a deal except that Sunday early morning and by early I mean 9am. Who wants to get up at 9 on Sunday morning. Pool closed. Terrible breakfast. Parking option was not acceptable. Park a block away and walk thru a bunch of construction with your luggage. Can’t even pull up to unload. Not to mention that there was no advance warning anywhere about the conditions.

I recently booked a room for a 10 day stay during a conference I was attending at the University of Minnesota. Although there were several different hotels with blocks of rooms reserved for the conference, I chose this hotel because of its close location to the University and because I had stayed at it before when it was a Holiday Inn and had a good experience. Two days before I arrived, the hotel sent an email telling me my reservation had been moved to the Ramada Plaza Hotel on Industrial Blvd which was 3.5 miles from the University and is not near any restaurants, has no sidewalks and poor public transportation. Two hours after the email, a young lady from the hotel called to tell me I had been moved. When I expressed that I found the location of the hotel to which the moved my reservation unacceptable, she informed me she could cancel my reservation for me.
I had sent a complaint to Marriott through their website. After 7 days I have received no response except an auto-​response that said my email had been received.
I can say without a doubt, I will never book a room at this hotel, even after the remodeling ends and I certainly could not in good conscience recommend the hotel to anyone.

Worst customer service ever!
This hotel is under construction which is fine. I do not care if I can’t use the pool or the fitness center, but when they start hammering at 9 a.m. I have a problem. I am normally not the type to complain, but after two days of driving all the way from Houston all I wanted to do was sleep. So I call the receptionist and she had the worst attitude. She told me, «We start construction at 9 a.m., it is now 50 minutes after 9.» so basically deal with it…
I DO NOT CARE WHAT TIME IT IS!!! If it’s 3:00 p.m. and I want to sleep, I want to sleep, period.
She then went on to tell me, «It is on the Priceline website that we are under construction.» I honestly had no idea the hotel was under construction when I booked the room because I booked it through my phone. I should have done better research. My fault. I still do not appreciate attitude.
I would have rather she lied and said she would try and figure something out. Instead she argued with me to the point that I just hung up on her. Then after I hung up on her the hammering stopped for about an hour. So she could have made it go away but instead of trying she was rude. At that point I couldn’t go back to sleep anymore and then hammering began again.
The hammering was so bad we had to leave the hotel. Even with the hammering I would have not given a bad review had the receptionist been more understanding.

Stayed here for a bachelorette party. This hotel recently changed from the Holiday Inn and I am unsure if they are still part of the IHG.
The hotel rooms we had were clean and the beds were comfortable. Rooms are very spacious. Room service wasn’t available all day which was kind of annoying. My friend was super bummed the pool wasn’t open, she was really looking forward to using it.
The one gripe I have with this property is the staff. Everyone was nice. I don’t know if they were prior Holiday Inn employees but they all sort of acted like they didn’t have a brand identity.
To elaborate, when you go to a Starwood hotel, they all treat you the same way. Same with Hiltons, and Hyatts. It’s part of their brands. This hotel staff seemed like they were helpful and nice, but also really average and not entirely super happy looking.
My last comment is about security. A girl took care of the room and checked in before us. I just asked for a key to her room (didn’t even have the number) and was given one right away. It was fine because I did need a key, but also kind of scary at the same time.
I think they will work out the kinks to the changes they are experiencing. It is a decent hotel and if the prices are right probably worth staying at.

Was there recently for a wedding with my wife and two children (age 18 mo and 2 yrs). We called ahead several times to request our room be ready early, if at all possible, a the wedding would be over around noon and a nap for the boys is crucial.
Got there at 12:30, they said check back in hour. Had a nice lunch across the street and checked back at 2:00…they said come back in 20 min. Checked back at 2:20, they said check back at 3. Finally, I got in the car and drive the kids around to get them a nap before the reception while my wife waited for room, when at 3 they again said to check back in 20 minutes. Note that every other guest got a room immediately around this time, while my two rambunctious kids are starting to melt down… Room was finally ready at 4:15!!!
After numerous complaints, and no effort from management to guide the housekeeping staff to clean our rooms more swiftly (or prioritize us at all), we got not so much as an apology.
Wedding reception was great, but lack of effort or customer service was greatly disappointing.

You know what? This is a perfectly fine Hotel. Pretty much everything you want and I’d give it 4 stars if not for one major problem — THERE IS NO WIFI.
Let me re-​phrase that. Yes, there is WiFi, but it’s so unbelievably slow that it’s silly to even mention it exists. I’ve spent 3 days on a borrowed phone as the only way to get online. Not cool guys. It’s not really that hard to get real internet in the rooms, k?