Coon Rapids Service

They didn’t have spark plugs or wires for my Chrysler in stock. After getting a center speaker replaced, I found a crack in the dashboard about 3 inches long. They clearly didn’t care. Made me feel like they though I was trying to pull one on them. The service manager said they had a woman come by once a week to repair things like this. I called that Tuesday and she didn’t arrive. Then the next Tuesday and the repair was worse then before. I tried myself also with no go. The crack just ended up larger. I’ve been to the Brooklyn Park location about 5 times and they have been great. ETA is about double then real time but job done well.

Dishonest. I went for an oil change and had them check out the breaks because I thought I might have heard that squeak that comes when your pads get low. They called me during the oil change to say that all 4 of my break pads were in need of replacement and that I should do the rotors too because they were «really bad.» They quoted the breaks and pads for the front and back at $ 650!!! Premium parts or not, I don’t have that kind of cash! So I told the guy I would handle it myself and he said, «Well, they will be grinding any day now so don’t wait.» I took my car home and let it sit for a few days until I could have a friend (mechanic at a Chrysler dealership… super legitimate mechanic and friend) help me get it done and check out some issues with another car I own. My friend takes off the first wheel and says, «you got about 50% of your pad left! Your rotors look fine! A little rust but no big deal. You have at least 10,000 miles left!» We went around to all the other wheels just to make sure and it was the same with all of them. So, at the recommendation of Coon Rapids Service, I stopped driving my car (huge hassle to coordinate with wife), bought all the pads and rotors for $ 180, and didn’t need to do any of it. BUT THAT IS NOT ALL! My friend then tells me that my sway bar links are broken on both sides! Not a big deal but it was an obvious find for my friend that was missed by the service station. Will never go there again!