Apple Store

If you are going in for a repair, be prepared to wait one hour of just sitting there waiting for any support, then another hour and a half for repair. I mean you are going in for «repair,» this already tells you something about Apple Products. Never again shall I buy from Apple.

Showed up for a hair cut and ended up buying a macbook? Weird, but I’m NEVER getting my hair cut here AGAIN!

These guys are awesome! I went in trying to figure out how to get 2 computers and a phone to work better together and James spent a good half hour answering all my questions and walking me through everything I needed to get the most out of my Apple products. He was also a super knowledgeable resource when we asked about setting up a projector and the couple things he didn’t know offhand, he efficiently looked up for us. At no point did I feel the least bit of pressure to buy anything. Just exceptional customer service all around. Thanks!

I went to the Uptown Apple store on two occasions because my cell phone kept dropping calls. The first guy said I had 22 dropped calls. He upgraded the system. More dropped calls, AT&T came me a new SIM card. More dropped calls. Went back to Apple store with an appointment scheduled and the guy (very nice and polite) took everything off my phone and installed it on my computer so I wouldn’t lose photos, etc. Two more dropped calls. Both times I was told, «If this continues, we’ll replace your phone.» Third time, made an appointment and got there a bit early. Fifteen minutes late, a guy came over and asked the problem. I told him and he said, «I have no record of you having been in here.» Then he said, «where were you when the calls got dropped.» Now how could I possibly remember that. He said, «Don’t go back to places where calls are dropped.» So I said, «my home, car, walking around the lake, my children’s house, etc. What should I do, find one spot and drive to that when I want to make a call?» He insisted he had no record of every being in the store. I asked if why he thinks I would spend a Friday night at his store lying about something like this. I told him how important my phone was and he responded, «Everyone’s phone is important to them — you are not any more important than anyone else.» I didn’t think I was. I wanted resolution. So he said, «I’ll upgrade to 9.1 system. I said, «That is what the first person did when I came in days ago.» He barked, «What person.» I didn’t know the guy’s name and I said, «He insisted he put all information on to his iPad so if I continued to have trouble, it would be right there for anyone else to see.» «Well, it’s not. And if this happens after a couple of weeks, bring it in and we will possibly consider a new phone.» I responded with, «The key words here are ‘possibly consider.’» By then I felt so frustrated and humiliated at practically being called a liar that I went to another person and asked if I could speak with them. I told him everything — coming in two other times, going to AT&T for new SIM card and then what this man said to me. He apologized, was very kind and gave me a new phone. I appreciated this very much and was very grateful but I will never go back into that store even though it’s within walking distance from my house. The other thing is that a good business will never have a group of sales people hanging around texting, laughing and looking idle. No one knows when they have been waiting for tech help that these people are not tech but sales. It looks very unprofessional.

After installing IOS9 on four of my iPads, one would not turn back on. After 2 hrs on the phone, apple care told me it was apples fault and that I could take it to the apple store near me to have it replaced it for free. When I got to the store, the manager David Harris refused to replace the device for free as apple care had instructed. He instead tried to charge me $ 300. He called me a liar and then told me that if only one out of 4 iPad didn’t work after the update, then that was pretty good! So apparently the store manager expects the update to turn 25% of iPad into bricks? This is one of the worst customer service experiences I have had in my lifetime. You could have handled this a hundred ways better David Harris.

I’ve been a Mac girl since many of you were in diapers. I’ve dealt with many of Apple’s «genii». I love Jessie. Grace and Sarah are awesome techs too. That is all.

The service at this store sucks. I came in to get my headphone repaired and had an appointment. I checked in 5 minutes ahead of time and it took 20 minutes for a specialist to actually see me and they weren’t even that busy on a Thursday afternoon. They had to send my headphones to their repair center, 10 days later they called me to pick up my headphones today. I get in and check in and I’m told to wait at the Genius Bar for someone to go grab my headphones. It takes 15 minutes and talking to a couple of employees before someone finally goes to grab my headphones. The repair center sent me back a refurbished white headphones when I had originally sent them black headphones. Now I have to wait another week to get headphones. These are headphones (powerbeats wireless) I spent $ 200 on and only lasted a month and a half.

This is my favorite Apple Store for very strategic reasons. I live in Uptown and whenever I needed something, I could go on-​line, preorder it and have an email sent to me, notifying me that whatever item I needed was ready for in-​store pick-​up. That was how I bought my last MacBook Pro and my iPhone 5s. I have to also talk about my iPhone 6 purchase. A launch day purchase that I did not have to camp out for. I showed up at 7, had my reservation before 9 in the morning, went to my responsible job, came back, went in line and got my iPhone 6 before 7 pm. Now here’s the secret, there is only 2 hour parking in this location and unless you are a local, you really don’t want to camp out at night on the streets of Minneapolis. People get this so you usually don’t see the crazy lines from people sleeping over night in front of the store.
The staff at this store have ALWAYS been professional, kind and fast with my customer service needs. Use the web to set appointments, so much easier and a very smart use of technology. It saves them time and you time because you communicate your needs in advance and they are attending to your needs. This store may not be for everyone, there is the Apple Store — Mall of America… there is Southdale… but Uptown has it’s own vibe. I love it and most people are loyal to this location because it is so close to home.

Expect help, get attitude and accusations. They couldn’t support my iphone 6+ with a smashed screen. Avoid, there are way better apple stores in the cities.

I love apple. I have a 2015 MacBook Pro retina that is maxed out, a 2013 27 inch iMac that is maxed out, a stainless steel Apple watch, a 128 GB iPhone 6, an iPad Air and an Apple TV. I also have some older Apple computers. I had some issues with getting my apple watch and then the one they sent me was broken but ultimately they made a good faith effort to get it to me and did. I wish that Apple stood behind their products more. Apple Care shouldn’t cost extra. I was kind of an obnoxious asshole here during the whole Apple Watch delays and they still tried to make things right so I think they deserve 5 stars.

Second or third phone with issues & gal wouldn’t admit me to my appointment because I was 5 minutes late. It was the only appointment and only location that had a convenient time for me & it’s an inconvenience for me to go here. I think I’m going to switch phones and providers, unacceptable.

I had a fantastic experience at the Apple Store (Uptown) yesterday. Our old computer recently failed (diagnosed by First Tech for a fee of $ 60) and we suddenly found ourselves in the market for a new computer. After identifying what we wanted I went to the store ready to make a quick purchase. A Specialist named Brian helped me out and quickly talked me into a much better solution for my family. He was attentive and patient and walked me through all of our options. I ended up with a less expensive machine that made way more sense for my needs. Thank you. We’re thrilled with our new computer and Airport. This is making the death of our old comp easier to handle!
On another note: If you are a local Minneapolite thinking about whether you should shop at First Tech or Apple I’ll save you some time– go to Apple. The service center at First Tech was incredibly unprofessional and rude. Furthermore, when I went to purchase a new computer in their store they sold me a computer that they didn’t even have and later followed up to say they didn’t know when they’d get one in stock. Seems to me that they were willing to throw away their business. Not only that the sales person spend not a second discussing my needs and sold me a computer I later found out I really didn’t need. So, in summation: Apple Store NOT First Tech.

This has got to be one of the most beautiful Apple Stores I’ve been to, and I’ve been to a lot. I used to work for Apple and had the pleasure of visiting many stores. The flagship store in San Francisco is still my favorite though, because of it’s double level. But this store is very similar to the San Fran store. I loved the vaulted ceilings and I love skylights.
I’m also a big fan on customer service. I love when I’m greeted promptly and I was as soon as my party walked in. I had made an appointment at the genius bar to fix a minor thing but they didn’t have anything until mid-​evening. I knew my fix was minor so I figured if I came in early they could help me right away. They were able to fix my issue within 10 minutes of walking into the store. I love when employees are eager to help, instead of being pretentious because they work for Apple.
If I lived in Minneapolis, this would be my go-​to Apple store. Plus it’s in a pretty chic and trendy Uptown neighborhood. Thanks for being a highlight on my trip.

I had an unfortunate incident with my iPhone– I was able to make an appt online and go in 1^st thing the next a.m. They do appts before the store even opens so it’s not insane when you get there. Shannon? Helped me– he was super helpful and kind –laid out all my options and cost for repairs/​replacement. Phone was fixed same day and I’m writing this review from my fixed phone. Good as new. Which also restores my faith in Apple given my phone was run over by a car and survived.
Also thanks to Mary Beth as well who promptly got my phone– plugged it in– and checked multiple times that it was working ok.
Only downside is parking can be tough.

5 yr-​old all-​white Mac laptop screen was flickering and took it to the genius bar today. They ran diagnostics which came up fine, and then determined the problem was part of the display as it looked fine w/​an external monitor.
Then, he (Jeff was his name? Not sure) just pinched the outside parts of the monitor and the flickering went away. In addition, they noticed my fingerboard wasn’t working properly. They took it in back, tightened a screw, now all fixed, and even cleaned the keyboard. Can’t thank them enough.
Total cost was 5 bucks and not from the Apple Store at all. Parking is tough in the neighborhood, so I spent 5 bucks to park in the Calhoun Square ramp.

Terribe service and sub-​genius geniuses.
First I bring in a new MacBook Pro. The speakers were suddenly distorting. The «Genius» ran a test and agreed. After a week the actual repair guy called. The internal settings were up too high (Yes, I should have looked) no repair needed.
Today the tip of a ¼ in plug broke off in mi Iphone 5S. I took it to the APPLE store to leave for repair. FORBIDDEN due to «liability issues». Liabilities? You employ hackers? thieves? I can leave my low end $ 1,000 Tag Heuer watch to be repaired at a jewelers no worry. But APPLE? 0 for real service. I miss First Tech.

iFan.
Heavenly bright, über clean, tall ceilings, and friendly staff — it’s hard not to like this location. Even though parking is abhorrent, somehow this store is filled with with all sorts of folks like teeny-​boppers, yuppies, and elderly couples every day. I’m convinced Apple spawns pseudo-​customers behind the genius bar. How is it packed all the time? #iSpawn
Like many of its sister sites, this Uptown location assigns one person to help you find what you need and pay. No need to wait in line for the cashier. Nice touch with paying via iPhone, Apple. ;)
While I find that most of their products are overly priced, I always find myself back there every couple months to put my paws on a new product.

I had a really great experience at the Apple store recently. I decided I needed a laptop for the frequent business travel I now do. After trying out a Google Chrome for a week, because of the inticing price point of $ 300, I decided I couldn’t take all the work-​arounds like not being able to install a printer or scanner and things like that.
I had become accustom to all the Apple customizations, and really when it comes to work, I just want to do it as fast and efficiently as possible, so I decided that paying a little (okay, a lot) more was worth it. My job is pretty computer heavy, so feeling like I enjoy the speed at which I’m working is important.
Once I made my decision about the product I wanted (at home), it took me a total of 10 minutes to get in and out of the store with the computer I wanted.
Everyone was super happy and so was I. The End. :)

This is what customer service should be at all stores. Big bright store, clean and full of staff members who meet you at the door and get you to the right place. Since this location opened I have purchase for business and personal use three mac book pros. When I had questions they helped me. They went the distance. The techs at the Genius Bar are the best. Not sure how you could have anything negative to say about this place. If you get the opportunity to go upstairs to the business center, do it. So Awesome!

Have frequented this Apple store many times given it is my ‘hood store. Always very friendly and helpful staff. This week went in twice, once for the iPhone and once because I thought my dog had chewed my Mac charger.
At the iPhone appointment, the genius tech I met with ended up giving me some very worthwhile guidance. She advised against buying a new charger outright and suggested instead to make another appointment at the genius bar and this time to bring my Mac with me along with the damaged charger. I followed her instructions.
When we brought the charger and computer in, they inspected the charger and told us it didn’t appear to be our pooch, Frank’s fault after all. The only downside to the diagnosis was that it did make me feel a little guilty as I had been blaming him for the damage. Since the damage was through routine wear and tear, it was covered by warranty (yay!). We ended up getting a brand new charger off the shelf — they run for $ 70 – 80 bucks. Nice!
Not every single visit has gone entirely this well but they are generally very helpful and knowledgeable and they will tell you how to find cost effective work-​arounds to Mac-​only solutions. They might always have the answer you are looking for but if there is something they don’t know, they will find someone who does.