Spa Refresh

I’m upgrading my review of Spa Refresh because they handled my previous review exactly right. I received a perfectly polite, gracious and professional message from the manager, thanking me for my input and letting me know that positive changes had been made. I was invited back for a free shellac manicure or, if I didn’t want to come back, a gift card for the nail salon of my choice. I went back Tuesday evening 4÷2÷13 and had a great experience being greeted by Chris and Tia did my manicure. I enjoyed her company and the manicure was great. Its still completely intact and looking fabulous 8 days later. Longest lasting manicure I’ve ever had. I recommend giving Spa Refresh another try.

My wife and I have had a few deep tissue massage appointments with Molly and she always does a fantastic job. She has a great understanding of the body and has helped me get through some major back problems much better than the chiropractors and doctors did. I highly recommend her.
The atmosphere at Spa Refresh is also comfortable and clean, but the appointments do occassionally run behind schedule. Nonetheless, I’ll be back again.

I really wanted to like this place but unfortunately my friend and I both left unhappy with the services preformed. They need more nail color choices and my technician weren’t listening to exactly what I wanted. A few times I asked for round nails and I ended up with square. I also asked for shellac and was only offered regular. Lastly, I asked for one nail a different color and they charged me a design fee of $ 10 extra (even tho it was regular nail polish) The employees are nice but I won’t be returning. Sorry.

I love this quaint, cozy spa. All of the staff here are very friendly and welcoming. I have had some of the best, longest lasting Shellac manicures here. There are great discounts with referrals, Belly card, etc. All of my experiences at this spa have been very good.

I received a wonderful massage from Talara at Spa Refresh last week. She did a great job addressing my needs. She is a recent massage graduate but trust me she is really good. Spa Refresh is downtown in a nice, cozy building. I loved the décor. Being a massage therapist myself, when I am unable to take a client I have no problem referring a client to Spa Refresh to see Talara. The only negative about my experience was that the treatment room was quite chilly and because there wasn’t a clock in the room my session lasted too long. Extra time is only good if you don’t have anywhere to be right after… but I did and I was late because of it.

I waited 30 minutes after my scheduled appointment before she even started on my pedicure. The pedicure was painful. The nail file was really coarse and she kept scratching it against my skin. I literally started sinking in my chair, cringing, because it was so painful. It was also the same way with my fingers. It was the only and most painful mani/​pedi I’ve ever had. The paint job was quite good however.
After, I wasn’t planning on giving my nail technician a tip but I had to pay $ 5 for an extra design. The catch? I only had my credit card and they had a $ 10 minimum. They asked if it was alright. I’m sitting there thinking to myself, «well, it’s gotta be because I don’t really have any other choice, do I?». Overall, I wouldn’t go back.

My review is essentially the same as Jennifer’s below. Bad around cuticle, polish shrinking etc. But I do want to go a step further and say that the people giving the pedicures actually sit on the floor, huddled up sitting indian style with very little lighting. Very unorthodox. I felt uncomfortable with her crawling around on the floor and me sitting up in a chair. So weird. Parking was also a crap-​shoot.
They have a very small space and few technicians. I tried 3 times to make an appt for a week out and there was no openings. When I finally made an appt. for a month out, I got a call the day of my appt. and they said that the technician went home sick and wouldn’t be in for my appt… LUCKILY they had a cancellation for the next morning and I was able to reschedule right away. If that bit of luck didn’t happen, I would have had to wait another month, in which my Groupon would have expired.
I’m all for supporting small business and going local etc. but something’s gotta give and I don’t see this as a sustainable establishment (without Groupon as a source for customers). Next time, I’ll know better.

I bought a groupon; otherwise, I would not have tried this particular spa. The décor was nice, and I was greeted right away. I had no problem scheduling my appointment, and my pedicure was nice; however, the «tub» was a large bowl they brought in and set on the floor. It was actually a neat concept, but without any insulation the water was cool before the pedi was even close to over.
My shellac mani has lasted, although it wasn’t the calibur No Chip Manicure that you would find at Gloss, Polished or Venetian Nails (all of which I frequent and prefer). The edges of the polish near my cuticles was messy and uneven. I hate that. I can do better at home for free. Also, the nail tech didn’t polish the tips enough, so the UV light «shrunk» the polish (which I have had happen before at a different salon), leaving a tiny, tiny sliver of naked nail.
I would not return. I appreciate the deal, but it was so mediocre that I wouldn’t even return with another groupon.

I am Jessica T’s friend who also bought the Groupon for mani/​pedis. I went to my first appointment with them and awkwardly had to sit on a bench which the nail tech sat on the floor and did my pedicure… I was not impressed at all with their services in general. The nail area was cramped and filled with too many people. I waited forever to get into the chair. I also had the same experience with setting my appointments as Jessica T. They sold hundreds of Groupons for manicure/​pedicures, yet didn’t have the common sense to maybe increase their hours? Who closes at 5pm on a Friday? It was almost impossible to get an appointment, so I booked us 2 months in advance for us to go the day before Jessica’s wedding. They called me at 5:30 the day before my appointment to cancel when they knew I was part of a wedding party coming in. Basically they are unprofessional, disorganized and clearly have no idea how to accomodate their clients. I emailed groupon and got my money back. I’ll never go back there again. EVER

So, I guess canceling the night before after making an apt months in advance is a common theme at this salon. I was excited to use my mani/​pedi Groupon at this place the day before a baby shower being thrown in my honor. I got a call the NIGHT before canceling saying the nail tech just «wasn’t going to be that day» and the best he could do was give me a gift certificate. I told him there was no way I would ever trust that he wouldn’t cancel again so why would I want not only a Groupon for this place but an additional gift cert which clearly as pissed me off.
I called Groupon and they refunded me my money. I dont think I will be using Groupon for any place that I have not personally vetted myself— so much for Groupon «hand picking» their businesses.

I think the best thing about this place is the complimentary wine.
I got a mani/​pedi here with a groupon. I was waiting in a chair drinking my wine and when the nail technician finished with the client before me, she didn’t even say hi to me. Then she disappeared for about 20 – 25 minutes and didn’t come back until 10 minutes after my scheduled appointment. After my mani and pedi, she disappeared again without saying bye or thanks for coming. The whole experience was just kind of awkward. I’m assuming because I was the last appointment of the day and she started it late, she completely rushed through my services and was ready to go home.
My manicure chipped and wrinkled within hours of leaving, and all I did was sit at home. The polish looks like it needs several more coats too. It looks like a mani/​pedi that I could have easily done myself.
I’m not going back. I’ve had way better mani/​pedis at those walk in places.

I went to Spa Refresh after purchasing a Groupon for 3 Brazilian waxes. When I arrived, I was offered a glass of wine, which was a nice touch. The spa itself is cute. However, the service I received, the Brazilian waxing, was horrendous. The woman did an okay job of telling me what was being done but it was clear she did not know what she was doing. She would apply the wax in the right direction, but would pull it off in any way that would work for her… Most of the time it was in the wrong direction. She pulled the hard wax off before it was ready so it took multiple attempts to pull it off making it more painful than it should have been. She also kept checking her phone and would take her glove off and then would put the same one back on… Very unsanitary. Finally, after she was done, I noticed that I still had A BUNCH of hair, even though she had told me she tweezed out the loose hairs. A day later, and I’m left with pretty bad bruising, which should never happen after a quality bikini wax. I will not go back here even though I still have two more free sessions under my Groupon.