Forest Home Auto Body

Fantastic job! They are so friendly– they accommodated my schedule, gave me an immediate quote and the priced out exactly. Finally, the work was phenomenal. It looked brand new! Couldn’t be more pleased.

This is a wonderful company to deal with. Very cheery and helpful office staff and good workmanship in the shop. As much as I dislike having to visit them (as I probably need body work done), they’re always a pleasure to deal with.

I went into forest home auto body after my car (300zx) had been broken into and they smashed out the rear glass. I wanted to get a quote to figure out how to fix that and get a detail of what the service would involve. Quote was reasonable and they said they would work with me to keep the price down.
I was told they could not source any glass & I would have to drive to 300 miles each way to Illinois with no window to get the glass to replace because they could not arrange shipping with supplier. Kinda baffled on that but I’m going to assume it was because they gave me a low price and shipping would spike that price. They said that they would use NEW generic molding\weatherstripping to put the glass in. I said fine, that’s great, let’s get this done.
I drove, got the glass, and dropped the car off for repair after the 600 mile trip. I pick up the car and the old moulding is glued to the window and installed with large gaps. I complained about the install directly on pick up. The answer was «we ran out of generic moulding and figured you wouldn’t mind» otherwise they said they would have had to buy new from the dealer for $ 600+. The gaps were excessive with a large gap in the middle top and around the lower corners about of half inch away from the body. You could see the adhesive they used underneath to seal the window on.
I let them know that I was not happy and this was not what we discussed. They made it clear they were not going to redo the work based on my price, I would need to pay more. I did my part driving for hours and the lack of communication basically left me very disappointed. No one asked me to approve the change or if I wanted to opt for new weatherstripping in light of the change, they just did it sadly.
I gave 3 stars because the window didn’t leak and they didn’t shatter it. Their price wasn’t bad, but I couldn’t stand to look at the window edges anymore. Mistakes happen, I firmly believe the lady who took my info got busy and forgot. That’s why I’m not holding it against them and one starring them.
Get your work in writing down to the last detail on the invoice. They do good work, just avoid miscommunication by getting it written out. I’d return based on the general gut feeling this was an honest mistake and they were trying to work with me from the beginning. Very few companies even try to help nowadays so it’s worth something in my book.

Wonderful customer service! Debbie and Marty did a wonderful job repairing my car based on my needs and what I could afford after being in a car accident. Fair prices, and they’re understanding and accommodating. It’s nice to interact with such friendly people looking to help you.

I received excellent service from them.
My car was vandalized my some random people who broke one of my windows.
Forest Home Auto Body found me an affordable replacement and had my window repaired in under an hour — they even cleaned my car from all the broken glass.
These guys are great!
There were professional, FAST, and very, very affordable.
I’d recommend them to anyone.
I was very satisfied.

Seriously some of the best people out there for car repair! I had an icicle damage my roof. I took it in for repair, and with my insurance it was totally covered. They also helped me with getting a rental car.
Recently, I took my car in for some minor cosmetic repairs: bumper fixing and getting some scratches buffed out. They were prompt with an estimate and very friendly over the phone in setting up the appointment. Debbie is a great front office person!
I cannot think of a better place to take your car if it needs simple or significant repairs!

I have used this place twice for autobody work and will share a little info on both experiences.
The first time I brought in my car because a window was smashed an the stereo was stolen. The dashboard heating controls were smashed to take the stereo. I am fully insured and this place was close to where I live so I took it here.
Walking in the office you are greeted by a friendly old dog. The lady at the desk was very nice and sympathetic. She handled everything and got he paperwork from my insurance provider. She called me two days later to let me know that my car was ready.
My car had been completely cleaned inside and that was nice. The window was repaired and the dash fixed. The vacuuming and carpet cleaning were a pleasant surprise.
My complaints from the first time are that my other window was vandalized as the criminals attempted to pry it off and this wasn’t repaired at all. Ever since this repair it has been hard to tell what setting the AC controls are on, probably because the LEDs are no longer lined up. When I first started my car a check engine light came on so I went back in an had them check it. The mechanic said it was probably nothing and reset it.
The second time I brought my car there was for a similar repair. A different window was smashed and the stereo was taken, breaking the dashboard console.
They had my car for four days and called me to say it was done. I was out of town so couldn’t pick it up for two more. When I picked it up it was again completely vacuumed and carpet cleaned. The window was replaced well. This time they didn’t repair the dashboard console. Nothing functional was broken, but the defrost button can hang off the console. It isn’t a huge deal, but I am fully covered for this sort of thing and they didn’t repair it. It was probably not replaced because it is a lot of work for a small thing.
Even though the customer service is great, I probably won’t go back because I don’t have time to waste taking my car to an autobody twice for one problem.

They were beyond helpful, finding parts to meet our budget (not to mention beating all the other estimates we got) and providing the best customer service I have ever received from a car shop.