Milton Cab

All the one-​star (actually no star) reviews are totally typical of my experience. The people on the phone are rude and completely unconcerned with truth or effectiveness. The cabs are shabby and dirty, and the drivers largely incompetent and unreliable. Who owns this company? Their website doesn’t say. The website, in fact, is a fantasyland — when did you ever see a Milton Cab driver with a Town Car? As many have said, thank the stars for Über.

The worst!!! I cannot believe how unbelievably rude and ignorant the man on the phone is. Thank God there are other options like Über, please please avoid this horrible company. The manner in which the man on the phone spoke to me was so inappropriate I’m still taken aback by it!

I’ve taken Milton Cab to Logan at least eight times over the last year. From early early to midday. Every time they’re here when they say, courteous driver, gets me there in good time. They get the job done.

Never again. Here’s what’s happening right now…
It’s snowing out and we need to get somewhere. His wipers don’t work. He runs them at traffic lights, they go up once, make a grinding noise, and then he sticks a broom out the window to push them down. If we had any other options, we would be getting out right now… hopefully we make it.

I think there are three unspoken rules every Miltonite must know:
1) There is nothing «high speed» about the Mattapan High Speed Line.
2) The town is beautiful year-​round.
3) Do not use Milton Cab if you actually want to get somewhere.
You would think the process of ordering a taxi would be straight forward — call the company, give them your address, they tell you when the taxi will arrive, and the taxi arrives. Period.
My experience with Milton Cab began as a typical experience: I requested a cab and was told that one would arrive in 10 – 15 minutes. Perfect! So we put on our coats and waited for the cab…10 minutes went by. 20 minutes went by. Once we hit 30 minutes, I called the company to get an estimate for the arrival time of the cab.
The dispatcher on the phone couldn’t have been more rude:
Me: «Hello, I called for a cab about a half hour ago and just wanted to know at what time we could expect it to arrive?»
Him: «Cut to the chase, dear. Where are you located?» So I gave him my address…
Him: «Yeah, we don’t have any taxis in Milton right now, so I’ll get one to you as soon as I can.»
Me: «Well, when I called I was told it would be only a 10 – 15 minute wait.»
Him: «Yeah, but we don’t have any taxis in Milton right now so its going to be a while.»
Me: «Okay — could you tell me when I could expect the cab to pick us up?»
Him: «If I was God, I’d be able to tell you — but I’m not — so your guess is as good as mine.»
I canceled the taxi and THAT is the last time I will ever use Milton Cab again!
All I can say is — as of today, there are five reviews which all give Milton Cab a one star rating. I think this is for a VERY good reason.

This is the worst cab company I have used in my 9 years in the Boston area. The people on the phone are rude and seem uninterested in you, occasionally hanging up on you as you speak. Their website and business card both proclaim that they accept payment by credit card; I even called the number to ask just in case, and they assured me that yes, their drivers do accept credit cards. However, every single time of the 4 times I’ve used this company, the driver has made a big fuss about not wanting to accept my card. Some drivers got straight out pissed off at me, snapping at me and throwing things, slamming the glove compartment door demonstratively, etc. Today was the last drop — the driver just outright refused to accept my card! I had to argue with him and threaten reporting him to his superiors! It was only because I know they keep the prehistoric paper slips around that I finally cornered him, otherwise he was going with the «do you see a card machine? No, so I can’t accept your card». He had to give in and admit that he does have the paper slips, which he just didn’t want to bother with. Not only is it behind the times that they don’t have a card reading machine (when so many cab companies nowadays do), but it’s completely ridiculous that they still have to call the office to put the transaction through over the phone, as you sit there waiting in the car! Other cab companies with no machines just process all their slips together at the end of the day without holding the customer hostage while their barely-​speaking-​English drivers stutter a string of numbers over the phone… This whole thing is beyond ridiculous. No wonder they average 1 star on here. I’m never giving them my money again!

Stay away from this taxi service. Worst service ever! Talking on the phone, missing exits, and finally refused credit card payment and ask me to go to ATM. Called the office and they phoned the driver to take the credit card.
Be ware!
definitely not using them again.

Beware of price gouging
I called Milton cab, Quincy cab and Braintree cab in May 2011 to check the flat fare to Logan airport. All three of them quoted $ 35 plus $ 5.25 for tolls. On May 26 th I called Milton cab but a cab from Quincy cab arrived. This man, Mr.A.A drove to the airport at 70 mph. Upon reaching the airport I paid him $ 40.25. He demanded $ 5 more because he had done something which I did not understand. I think he was giving me bs. Also all three cab companies appear to be owned by the same company.

I don’t expect a lot from cab companies… if I did, I would just get a livery service. That being said, this was one of the scariest experiences ever. I swear the driver was wasted (at 2 in the afternoon), he drove so fast and was swerving so much I thought he was going to kill me. The speedometer didn’t work and the van kept jolting, but he laughed and told me not to worry, he’d get me there. He was on his cell phone half of the time with someone deciding where they were going to get pizza, and his cab smelled like there was some year old pizza they could have snacked on. On a complete side note, I walked out of my house today and there was a Milton taxi waiting for my neighbor and the driver was eating a full on Hungry Man dinner at 10am, fork and all, while he was driving! Yikes!

This would be funny if it wasn’t happening to me. Called night before for 6:30 pickup to airport, at about 6:35 called to check if car was coming .Was told he was on his way. Looked out my window to find the driver driving to each of my neighbors driveways trying to find us.
When the car finally got here driver had to remove a ton of junk from front seat, including a couple rolls of toilet paper. I sat up front with family in back, to start there is a rejection sticker on the cracked windshield. oh well off we go. We didn’t get ½ a mile when the driver cut off a state trouper and gets pulled over. The officer was cool, probably guessing we were late, let us go. The driver thought she was «hot», the went on to tell us he’s cut off a couple other police cruisers before. I can’t make this up!
On our way again he asks for gas money, said he did not want to run out on way to airport. Get 10 bucks worth, and off again !
After several crazy lane changes, though not as crazy as some of the stories, who needs to signal anyway?, we make our way through the tunnel, almost cutting off one more state trooper, holy S!#@! we make it to the airport Who has a fear of flying!!!