H&R Block

********DO NOT USE THEM FOR YOUR TAXES*******
I made an appointment online to have my taxes done and had one of the worst experiences. The lady that helped me, ruthie, was beyond rude. She seemed very unhappy to be working there and even more unhappy to see a paying client walk into her office.
From the start she was more interested in snacking on her food and taking personal calls than she was in helping me with my taxes. Also, as a side note, she had the most disgusting keyboard I have ever had to use.
I was told it would be $ 90 to do my taxes and ended up being charged $ 290.
I would have been better off using a chimp to do my taxes and would not recommend that anyone attempts to use H&R Block at this location. I would like to add that I have gone into other offices and had great experiences.

I’m not sure if they even constitute one star.
The lady at the front seemed less than happy to help me, and could not for the life of her understand what I was saying. Of course it could’ve been because I was taking away from her phone time.
The lady that helped me was sweet and seemed eager to help, however she talked to me as if I didn’t know the sky was blue.
I would recommend trying to do your own taxes online if they are easy. If not — maybe try a different branch or a different tax worker.

My husband and I just had our 2012 taxes done by the milpitas (jacklin) H&R block today and to say we are disappointed is an understatement!
#1. Our appointment was at 2, we did not get seen until 2:30, by 3:45 we were still not done and my little 8 month old baby was home and needed to be fed, so I had to leave my husband there…
#2. They will NOT tell you how much it will cost for them to do your taxes UNTIL they have already done them and a little screen pops up and says, okay you owe us a million dollars… okay well not exactly a million dollars but… we are married, filing joint, both work, have one kid, no house or other items and we were charged $ 294! I could have gone to a private CPA and paid right around $ 200! UGH! MAJORLY upset about this…
#3. I usually use Turbo Tax to do my own taxes but decided to go to H&R so we could see a «professional» to make sure everything was done the right way, and to get advice. Well the advice was minimal, something goggle could have probably explained better and nothing H&R did was above and beyond what i could have done in a fraction of the time. I mean the lady was typing with 1 finger… OMG I should have gone with my gut and walked out!!!
Not going back, ever.
The end!

I usually do my taxes on my own, but this year, I exercised some stock options and had a child in college, so I decided to take my taxes into H&R Block to get a second opinion. Please keep in mind, I already did it all on the H&R Block website. So I called and made and appointment. When I arrived, on time, there seemed to be a little confusion, and I was asked to sit down and wait. After a few minutes, a lady came and escorted me into her «office»
She then looks at all my papers, and I explain to her my situation. I also told her that I was coming to this office because I had had previous bad experiences with the office my husband used to go to. She told me that hers was a corporate office and the other was a franchise, explaining that must be why I had a bad experience there. She glanced at my paperwork. and immediately told me that the IRS would reject my papers because I was claiming the Higher Education Tuition and Fees Deduction. I told her that I didnt want to take that deduction and that I was interested in the American Opportunity Credit, which would not cause delays, according to the IRS website. She looked at me as though I was crazy, then she said that she would do it, but asked if i was aware of the cost. That it might be «too much» Well, i know how much it costs, because i was reading it as I was sitting there waiting for you to take me to your psuedo office. Anyway, by this time, i was seriously irritated with this lady and asked her if she could give me a breakdown of the costs. I then7 excused myself to call my husband to «Check on the Price» I went outside, called this lady a few choice names to my husband and asked him if it was okay that i walked out, since he has been pretty loyal to H & R.
Bottom line, I walked out. I felt totally insulted by this lady. Did she think I couldnt afford to pay the 250? Did she just not feel like doing my taxes that day? Who knows. But she was rude, and unhelpful. By the way, i filed my taxes the VERY NEXT DAY, and they were accepted by the IRS the day after that. So, while she would have let me wait another 2 weeks just to file, I will probably have my refund by then. Besides taxes, H & R should train their people in a little customer service.