Exclusively German

Went here for a oil change for my mercedes s class, I must say i come in worry come out happy. Best service and a lot of extra work that he did for free, will diff innately come back.

My last visit here, I was none too impressed with Remy and his team. I was in fact very disappointed with their service model because my dad is a regular here (we’re German car enthusiasts, for good reason ;))
I took my newly bought (to me) 2001 Audi A4 in to pry the hood open after the interior release latch came loose from its spring. Needless to say, I was devastated! After nearly taking apart and putting back every loose nut and bolt without success, I handed it over to Remy to see if he could work his magic on the hood.
When I got the go-​ahead to come pick up my baby, the problem was not fixed and he had charged $ 1000 in parts and labor for other parts that he had deemed needing replacement. Wait, WHAT? Now, fellow Unilocalers, I understand this is an older car– and a model with a reputation for pricey upkeep– that’s not what bothered me. Okay, maybe it irked me a little…
HOWEVER, how the heck did he get that darned hood open?! and why would it now not stay open? WHY was my radio now in antitheft mode? The whole initial purpose of my trip to this specialty mechanic had been for naught! (Aside from the replacement parts; I agree that work was necessary given the original state of my car but it still hurts my wallet thinking about it)
Here is where I admit I went wrong: I drove off the lot without ensuring I could also pop the hood with ease. A few hours and several confusing, flustering phone calls later, I brought my car to the lot to have the owner demonstrate to me just how they got my hood open.
Even later… read: a team of five men, many squished fingers, brute force, plus my boyfriend and I trying to compress the hood latch, the stubborn beast popped open. And Remy explained that the hood would still stick, but require some elbow grease to pry open. And gave the excuse that my radio was set at anti-​theft because the team had needed to take out the battery to replace a part. (Huh?) And the only way to unlock my radio was to call the dealership and for a nominal fee, Audi would look up the code for me. (Double huh??)
SPOILER ALERT: We were able to reset the radio FOR FREE after locating the code inside the auto manual and the sticky hood latch was fixed with a simple tightening of a bolt with a wrench within five minutes.
Needless to say, I was very disappointed with the service model I received this time around, especially for the inconvenience it caused for all parties involved.

Update: saw Remy again recently to replace a fuse, oil change, and tire rotation. I will never go to another shop or station to have these things done. Remy’s service and price can not be beat!

This guys is great! This is the second time we used his service and both times he redefined our expectations. He took out at least 40 minutes of his time to drive my wife back to work after she dropped off her car. The work he did was high quality: exterior damage was fixed — car looks like new — the bumper that was damaged is now sturdy holding strongly together. Price was very good.

I’ve been coming to Exclusively German for about a year and it is one of the better repair shops that I’ve dealt with in a long time. They do good quality work, but most importantly they are honest. I have always gotten a feedback of what needs to be done and what could wait (most shops will usually try to present you with a long list of problems they want to fix so they can run up the bill, but not here). In addition to that, the price is very reasonable.

I agree with both of the previous reviews! I’ve been going to Exclusively German for awhile and leave satisfied. EVERY. TIME.
Service is always top notch, yet the prices are VERY reasonable. Remy is extremely honest, professional, and an expert at what he does.
He’s not a mechanic, he’s a magician!

I had an issue with my audi and since I work in Milpitas, I thought I would give this place a try. Its located amongst a mass of other auto body shops and parking can be a bit of a hassle (tip — just pulled right up to the garage, they can tell you where to park your car in the mean time)
Remy, the main mechanic was great. As soon as I pulled in, he gave me immediate attention. Most places charge you $ 50 — $ 100 just to do a diagnostic test — He did it right away for free!
He stated that he would not clearly know what the issue was until the engine was completely cooled. Unfortunately, that did not happen until around 7pm. Once he diagnosed the issue, he gave me a call and that the car would be ready at the end of the day, the following day.
That part was a little inconvenience, but I managed to work around it. Once the car was ready, I picked it up with no hassle. My car seems to be running fine and there is 180 guarantee on the labor.
I will definitely go back there to get my car serviced.

Remy knows BMW’s! If you’re looking for an honest shop that will give you the straight scoop on what your car needs, you’ve found it. No service writers, no up-​selling, just the work that you need to have done to keep your German car running in tip top shape.

I took my car here for a 120k inspection. The inspection was very thoroughly completed and every aspect was discussed with me, allowing me to ask any questions about problems with my car. Extra work was also completed for fixing a turn signal for no charge that helped me greatly. The work was completed very quickly (within a day) and updates on my car were given regularly. I highly suggest this mechanic.

I was here for a brake job for my 99 VW Passat. This is the first time I’ve gotten my first car serviced. It’s tucked away into a charade of repair shops in Minnis Circle. I usually wouldn’t trust ‘just-​another-​repair-​shop’ in a repair shop lane, but keeping my faith in a friend’s recommendation, I visited this place to get a quote. Given all the skepticism associated with repair shops, I seemed to trust this place.
My car was back in shape within 6 hours and ready to go. I had to take an apointment and they had issues giving me a ride to/​from my workplace 4 miles away. Reasonable prices, friendly faces, and honest service.