Schulz Kermit B & Sons Inc

I just had a horrible experience with Kermit B. Schulz (Air conditioning). I called to schedule a routine yearly maintenance. We moved into this house last July, when I had called to renew the previous owners’ service contract, and had a routine yearly maintenance service done at the same time. When I called to schedule the yearly maintenance, the person on the phone informed me that the last routine service in July 2013, that I had scheduled right after we had moved in, was not part of a service contract– and we don’t have a service contract at the moment.
We paid $ 248.15 for that routine service, plus a repair one month later for $ 273.00. So here’s the ridiculous part: She said a yearly service contract costs $ 218 — ie. $ 30 LESS than the one time charge of the service maintenance! And the contract covers not only the yearly maintenance but also 15% off any service repairs!
I told her that I had initiated calling last year right after moving in to this house, to renew the previous owner’s service with them and went out of my way to give them our business! She kept repeating that this isn’t in their computer etc etc. I pointed out the absurdity of charging more for a one time service that would have been covered by by a service contract. She agreed that this was the way it is, and literally told me on the phone that «tons» of their customers just schedule yearly maintenance without wanting to have a contract – even though it would cost them less and get more service!
Anyway, at that point I asked to speak to someone else and she put me on the phone with the «owner», Bob, who was even more rude and aggressive. He told me they sent out a service contract renewal application in the mail in May 2013, but since we didn’t respond, we don’t have a contract. I pointed out to him that we didn’t own this house in May of 2013! And he then «blamed» the previous owners for not renewing. Again, I told him that is why I called them to renew in July 2013, the month we moved into this house, and they came and did the routine service. He became even more aggressive and rude– if you can believe that. I give a rating of zero stars.
I also just learned from my neighbors that the price for the «routine maintenance» that they had initially charged me was way overpriced.

We needed a new heat pump about 4 years ago and Kermit B. Schulz was recommended to us by a neighbor. The heat pump we bought has used less energy and saved us on average of about $ 100 per month in electricity costs. Their installation was relatively quick and done so thoroughly. (We had other folks bid on the job and they did not inspect the copper tubing as carefully as Schulz did.) We have had our heat pump serviced twice a year and the technicians who call on us are prompt, courteous and thorough. Whenever I call to make an appointment, Betty already knows who I am and it is like I have known them all for years. We have not had any problems in four years, so I don’t know how they would be in an emergency — which is why I restricted my rating to only 4 stars. But maybe not having any problems is proof enough.

I want to say thank you to this company who came to our rescue during this excruciating heat wave. We called a lot of companies around and no one was able to help. But Schulz & Sons send Rob right away. He came to our house at 10 pm on Friday night and gave us a diagnosis: the units’ motor died. And the next day he came back and replaced it. It was our daughter’s birthday that day and we were supposed to have 20 people over. If it wasn’t for Rob, she wouldn’t be able to have a party. I would highly recommend this company and Rob especially!