Dermacare Lounge, Inc.

I came in here hoping to like it based on the reviews that I’ve read and when I found out they had a couples facial room.
The staff was friendly.
As for the facial, it was nothing special; I’ve had better. The ladies left us in the room with a mask on for at least 30 minutes, my face felt dried up and uncomfortable. I came in here with 4 blemishes on my forehead. And no joke, seriously, as soon as the facial was over I looked in the mirror and was like WTF!!! I HAD A PATCH OF AT LEAST 20 BLEMISHES ON MY FOREHEAD!!! LIKE WHAT HAPPENED??? Ugh I was so embarrassed to walk out of that room. I had high hopes for this place but will NEVER come back.

We had a groupon for this place and decided to try it out for the first time. My husband and I got the deep cleansing facials. Since it was my husband’s first time getting a facial, we added the Microdermabrasion for $ 35. Not bad.
We were both taken into one room, which i liked because my husband would’ve freaked out not knowing what needs to be done on his face. Both ladies worked on us almost at the same time. The lady that worked on me didn’t introduce herself and didn’t really talk and explained what they were doing (a little different from the other spa places I’ve been to). She used a tool to take out the black heads from my nose and face, but it wasn’t gentle. I kept moving and telling her that it hurts but she doesn’t say anything and kept on going. Her coworker had to tell her in another language to stop. Might have been a language barrier.
I’m giving this place a 3 because when the mask was in place and they left us in the room for half an hour, they didn’t close the door. Our room was the first one by the door. So instead of relaxing, I was on edge because I can hear other customers walking in and talking. I can hear dishes clinking– which was not relaxing at all. Other than that, the facial was good.

I bought a Groupon for $ 29, used a code and it made my facial $ 24, you seriously cannot beat that!
After a long week of work, I decided to call in and schedule A facial. I thought I wasn’t going to be able to get in for another week or so but come to find out they could get me in the next day (awesome! This made my day)
When I first walked in I noticed that there was nobody at the desk and nobody in the waiting area, and waited a few short minutes until somebody came out of the room and helped me. She spoke broken English but was trying to upsell my Groupon, she was very nice and wasn’t pushy at all. I didn’t understand what she was saying about the upgrade so maybe I would’ve done it, maybe not? Betty came out and walked me back to the room I was getting my facial. She seemed a bit rushed so I tried to hurry undressing and she was in a second later.
During my facial the phone kept ringing which threw off me being relaxed at all but Betty gave the most phenomenal facial I have ever received, I mean she even massaged my ears! It felt so amazing I don’t even care about the phone LOL!
All in all, great purchase for a facial around $ 20, you can’t beat that! Request Betty, she’s amazing!

Liz is amazing and they really take their during facials! Come prepared to be pampered and relax!!!

The flier they have shows a mark up of microdermabrasion facial. They were able to discount it between $ 68−75/if you buy a package and etc.
Anna performed my facial and I think she could of been more thorough. She could of assessed my face more thoroughly for white heads/​black heads. She only did a quick 5 minute extraction. The facials I’ve had would perform a threading of eyebrows as well. It was not provided here.
Noise level — The rooms are just separated by partitions. You can hear noise from other rooms.
They have a shower room for you.
My face does feel smoother. I just wish Anna explained what products she is putting on my face but i had to ask her.
Street parking is 1 hour on El Camino Real but if you park on the side streets it is unlimited.
They use sothys products.

I came in with a groupon and sometimes they are just not worth any reduced price, but this one is well worth the money!
I have seen Liz 3 times now and every time I leave relaxed and feeling like a pampered princess.
I purchased the deep cleansing Facial packet, 3 for $ 79.00, once there a micro derma treatment was added for an additional $ 39.00, good price I think.
Liz started with a cleanse massage with steam to open the pores, followed by an extraction that is not too uncomfortable, then the microdermabarsion, followed by the perfect pressure facial, chest and shoulder massage… I actual purrrr with pleasure. Next a mask is applied and i usually nod off while it is drying.
Then Liz comes in and does another mini facial massage with a cleanse followed by moisturizer.
Her hands are like velvet, angel wings floating across my skin. Heavenly!
I never feel like she is rushing and she tells me what my treatment needs are. I definitely, highly recommend Liz. Try the Groupon for 1 session for $ 29.00, try it out and see if you feel the same.
Down side is parking is not good, the place is easy to miss because it’s sorta hidden in between other businesses (but inside the place is lovely). The noise inside can be loud because the phone is ringing constantly (maybe out it on vibrate) & the walls are thin (maybe ask clients to talk qieutly), but the noise never seems to stop me from falling asleep. Also, be prepared for the up sale after the treatment and just say no if you don’t want it. I have a hard time understanding the extra up sale because of the language difference.
Other then that I still highly, recommended Liz and the Dermacare lounge. Enjoy!

Once again, I just have to give props to Dermacare Lounge. They never cease to amaze with their skills and service.
I had my eyelashes done today by Canen. I had it done in LA several weeks ago and it was on its last leg. I’m not kidding. They looked like fly legs that were smashed flat. Those of you ladies who didn’t touch up their lashes on time will know what I’m saying. But when I got up and looked in the mirror, I was so happy!!! Thank you!!!
Canen and Anna are the best for facials too. I’m so hesitant to let everyone know because I don’t want them to get booked too full for me!
Thank you! Thank you! (great big bow)…

First time coming here and it wasn’t too bad. I got a treatment for my dark underarms and I was able to see a difference after just the first time so that is great. I will be coming back four more times since I got a package of 5 treatments for $ 250. I was helped by Liz and the bad side to this is that she actually left my underarms very sore hope its just my delicate skin.

I’ve been coming here for years now. My co-​worker recommended this place because her relative works here. Every time I see a groupon I always get it since it’s a great deal. I’ve had facials, eyebrow waxing/​sculpture, and lashes done here. Cannan and Ana are my favorite aestheticians. I always leave satisfied with their work and customer service. Book your appointment now.

PERMANENTLY DAMAGED MY EYELID!!!
I came for eyelash extension removal because I had an allergic reaction and she PERMANENTLY DAMAGED MY EYELID!!!
I got my eyelash extensions on Saturday afternoon (elsewhere), began to get an allergic reaction so I made an appointment at the closest eyelash extension place that was reputable and could do removal. They said they would take me at 2:00pm on Sunday but I arrived early (around 11:30) because I was scared that my eyes would get swollen shut and I wouldn’t be able to drive. I walk in, she said she could take me in 30min (It was either Liz or Canan but I’m pretty sure it was Liz 5’8″ petite asian woman with long hair). Awesome, I was so excited, someone else walks in without an appointment and asks for a facial, so she took both of us at the same time and, to my knowledge, she was helping both of us at the exact same time in different rooms.
She seemed to want to get this done rather quickly, I was all for it until she put the remover ON MY EYELID without any protection whatsoever!!! I literally screamed and she told me the eyelash remover didn’t work and I needed to go to the emergency room. WHAT THE EF?!? She kept trying by VIGOROUSLY RUBBING MY EYELASHES AND EYELID WITH THE REMOVER!!!
After that I called the woman who did my eyelash extensions (who referred me to this place because it was closer and she used to work there so she knew that they were professional and used the same product) and she did an emergency removal thank goodness, but she looked at my eyelid and was like «THEY TOOK OFF YOUR SKIN.» This woman literally took off my skin… the eyelash extension guru I go to in San Jose used the same product, with protection, didn’t hurt me at all, and the eye that wasn’t abraded the swelling is almost completely gone.
NEVER GO HERE FOR EYELASH EXTENSION REMOVAL, or if you want them to treat your eyes with care.
JUST DON’T, can’t say I didn’t warn you if you do!!!
They’ll take you as a walk in no matter what, even if one person has to carelessly do two people at once.

Love this place! My girlfriend and I love the personalized facial treatments, all catered to your skincare needs.

Oh, Dermacare Lounge. You’ve done so many wonders for my skin!
I admit, I’m a Groupon addict. I like trying new businesses for a good deal, but I think Dermacare’s good enough for me to finally commit to a facial place. Jessica really listened to my skin concerns. Over the course of three Utrasonic facials with her and following her daily skincare regimen, my skin really has improved. My dark heads are gone, my skin feels softer, and my entire face looks brighter. I also love how Jessica throws in a brow shaping and shoulder massage with my facial too.
I have to say though, speaking Cantonese really does help as the employees there don’t really speak great English. There’s also a lot of upsell after each session, so be prepared for that. Other than that, I can’t say enough good things about Dermacare.

Unfortunately, I wasn’t impressed with the Deep Cleaning Facial ($ 45 for new clients versus $ 55)) I received from Anna. She was really nice, but the quality of the facial/​massage was lacking. It was a 90min facial, but 30min I was just laying there while Anna was gone. 10min for steaming and 15 – 20 min for the COLD mask. Another 10min facial «massage» (didn’t really feel much pressure) and a 10−15min chest/​shoulder/​neck massage. It just felt like she was applying lotion on me and she used gloves so it felt weird/​slippery. Extraction pain was about average, but Anna is pretty quick. However, she only extracted about 65%.
It definitely isn’t quiet in there since the walls do not go all the way up to the ceiling. You can hear everything! There was a client in the room next to mine and it was as if she was a foot away. If I have to lay there for 30min w/​o activity, I’d like to at least doze off. There was only one client other than me so I can’t imagine how loud it would be if they were busy.
Facilities were nice, but they should’ve invested in additional Sheetrock to bring the walls flush to the ceiling. Also, a heater or electric blanket would’ve been nice since the mask was really cold and was on me for a good 15−20min.
They’re not in a plaza, but right on the street so I had to park a (long) block down and that area was a little sketchy. I will not be back…

I bought a Groupon for 3 facials for such an amazing price! And I’m sooo happy I did.
I was having some problems with acne on my cheeks. I added the LED treatment to them and my acne was gone for about two months! On my third appointment, I bought a package of 5 more facials. I’m so glad I did because my acne decided to migrate to another area on my face! I went for my fourth facial which was much needed. I was so happy with the extractions. I think Lina is my esthetician. I should know after 4 facials…
Anyways, she is amazing. The facial massage is by far the best part. It’s so stress relieving. She also gives a shoulder and back massage as well. It’s definitely worth it.

Came in with a livingsocial deal for waxing services.
Lady had a cancellation or two, and as the impulsive-​buyer that I am… I GOT UPSOLD! Props to you lady, props to you.
Added on a facial along with eye lash perm. So yes, I came in for about $ 60 worth of service, and ended up with about $ 180 roughly. I’m not hating though. If you can work it, then you deserve it.
The waxing was just alright. That was the service I came in for, but I must admit that it was the least thorough of the 3. Multiple areas were worked on, but I was only satisfied with half the service.
The facial was pretty good I’d admit. Combined with the waxing made my face super amazing. Not a bad investment at all.
Lastly, the lash perm was awesome. The super curliness lasted at least a month, and it was still semi permed when I went to get it done again almost 2 months down the line.
Overall, professional business. Decent prices. Good service.
Oh! One last thing: INTEGRITY! I was accidentally charged $ 10 extra, and the lady called me back on my cell about an hour or two after. She told me that I had the option of getting the $ 10 back or keeping in on their books for my next visit. I kept it for my next visit. That’s a plus plus ++

Canan Ho worked on my skin till it was tight, light and clean! She was a seasoned professional with gentle fingers. The ambiance, price and staff were all fantastic. I was referred to this place by friends who have all had similar experiences.
I will be here again soon!

I really like this place. I brought a groupon for 3 facial and so far one of the best ones thus far!
First time I came here was back in February and after that treatment I raved about it to a friend on the way home because it was that amazing!
A little backgroud on me:
I did not have acne growing up but for the past few years i did experience adult acne. At this point most of it is gone but I do get one or two here and there. I also have sensitive skin.
First, the groupon is for a general deep cleansing facial and I added on the LED treatment. The aesthetician that worked on my face the first time was Canon. She is truely a facial magician. They started off by cleaning my face, followed by steam. This portion took about 15mins. Then came the extraction part that was painful but I know that this will leave my skin smooth and clear for a while. Then more cleaning and «disinfecting» and LED treatment. It did not hurt at all. It was just a bright red flash. literally a second. Then came the mask that felt cool and soothing. While the mask was working its magic, I got an AWESOME massage! After a long day of work, this was much needed. She hit all the tense areas and using the prefect amount of pressure. She also gave me a head massage. It was a bit weird because its very different from the ones thats you get while getting a hair wash at a salon. But I still enjoyed it very much.
Totally worth the money. I went in at 5pm waited for 5 mins and left at 7:15. Seriously worth it! My skin was clear for about 3 weeks.=)
The second time I came here was this past Wednesday. I had the same deep cleansing facial, but this time I did not add on the LED. This time, the aesthetician was Becky. She was just was wonderful. Everything was the same and the massage felt just as good. However, this time my skin did not feel as smooth. I’m not sure was it because I did not have the LED treatment or something else but we will see in a few days.
Everyone here (at least the 2 I worked with) are very profession and is very knowledgeable to their profession. I think i will keep coming here even without the groupon! I love this place. I will continue updating this review once i get my third facial. =)

I came back after 6 months from my first visit here and this time, they REALLY earned their 5 stars.
My Amazon deal for a $ 60 LED facial was expiring soon and I needed some R&R after a harrowing week of life. I decided not to specifically ask for Anna because even though she did a great job last time, I wanted to see if another esthetician would suit me better personality wise.
Well… LINA delivered the exact 5 star treatment I was hoping for!
— She has PERFECT technique. Her hands were amazing — perfect touch and pressure for the facial, upper back, arm and décolletage massage. She was very thorough and didn’t skimp on anything.
— Friendly and spoke just enough so that I was informed about what she was applying to my face but still able to relax.
— Complimentary mini eyebrow shaping/​trim!
— I was hoping she would be able to add a microderm abrasion on top of the deal for a good price and that she did! I didn’t even have to ask for it either (good selling technique/​customer service).
I also treated my mom for a facial of her choice for her birthday during the same visit. My mom does not normally get facials and she gets really shy and weary of people trying to sell her services… So when she couldn’t stop raving about her esthetician Betty, you’d better believe she had a great experience!
We left with soft, smooth, glowy and clearer skin, nicely shaped eyebrows, and big smiles on our facesI I would HIGHLY recommend Lina to anyone and Betty more for the older crowd i.e. Chinese ladies who feel more comfortable speaking Chinese (Betty doesn’t speak much English). I would stay away from Canon, who was more of the pushy, money-​weaseling type. She tried to place a face cream purchase into our total even after my mom said no. Good thing I caught her before we left.

Came here for a deep-​cleansing facial because I had a groupon. Let me start by saying that I have only had one other facial in my life (at Bliss in the W) and was less than impressed. I felt that the results, if any, were very temporary and not worth an added monthly dent in my wallet.
The facial at Dermalounge, however, was pleasantly surprising and just might make me rethink the treatment. The spa is hidden but once inside is unexpectedly spatious and very well-​kept. The woman who did my facial was very nice and professional– not super gregarious, but I prefer someone who doesnt yap for the entirety of an intended relaxing procedure. The room I was ushered into smelled lovely and had relaxing music playing. She began with a cleansing and an exfoliation while massaging my face. Then came the one unpleasant part — the extrations. I know this is never a pleasuarable process but this was quite a bit more painful than I remembered. (It was quick though). Next came a delightful hydrating mask and a neck and shoulder massage. About sixty minutes total.
When I looked in the mirror afterwards my face was glowing! After poor luck the last time I was genuinely surprised. My skin has stayed clear and vibrant for almost two weeks now.
Minus one star because my esthetician didn’t ask many questions or check on me as often as she should have and because there were no aftercare instructions.
I don’t know if I’ll make facials part of my beauty ritual but for $ 55 for a good deep-​cleansing treatment, Dermacare certainly makes it tempting.

I really wanted to like this place BUT I couldn’t, not after my right eyelid was burned from the perming solution.
I used to get my eyelashes permed a couple years back but I stopped and recently decided that I wanted to start doing it again, because curling your lashes every morning can be a pain in the ass when you’re rushing to leave the house.
I looked up «eyelash service» on Unilocal and Dermacare Lounge was the closest place to me, so I called and booked an appointment for 3pm.
I WISH…
On the day of my appointment I knew I would be running late, so I called to see if I could push the appointment time back and hour or have the appointment cancelled. I wish they couldn’t push back the appointment time, so that I would have to cancel.
Got to my appointment 15 minutes early and I had my cousin sitting in the room with me, a short while later the lady who was to do my lashes came in to get started and gave my cousin the boot.
SALE FAIL
At first the lady was friendly, then she started to annoy me. I was talking about how my eyebrows are tattooed and she was surprised and asked, oh they are???” then she asks and makes remarks accordingly, «where did you get it done? Was the lady in her 50’s? Oh I can tell because my mom uses the same technique, it’s an old technique. We do the new technique here, to make your eyebrows look natural.» WTF! You didn’t even know my eyebrows were tattooed until I told you and you’ve been staring at my face for 20 minutes now? Service sale,
FAIL!
DISCOURAGEMENT
She then asks me about school and what I’m going to school for. I told her radiation therapy, it’s treatment of cancer patients. She totally gets radiation therapy mixed up with radiology technologists and starts to tell me how hard of a job it is because you need to move things around and what not. She says her friends son is in that profession and that even he said it was hard, so what exactly are you trying to tell me lady?! That I won’t be able to do it because I’m small? Yes, it’s so hard that my mother, who is in the field and has been for 25+ years (who is 5’0″), and two female cousins, who are also in the field (one 5’0″ and the other 4’10″) can’t do it? PLEASE!
AND TO TOP THINGS OFF.
My eyelid ended up getting burned from the perming solution. When I got home, I wanted to remove my eye makeup. Low and behold, my right eyelid started to burn so much, that tears started to run down my face. I’ve gotten my lashes permed at least 5 times prior to my visit and I’ve NEVER had my eyelids burned!!! O. o
CONCLUSION
Sorry, never again.