Bug-a-lugz

This service is excellent, and their method really works! It takes 2 treatments 4 days apart, and we did purchase their herbal lice shampoo and conditioner. After the first treatment, I wigged a little because I used a lice comb a day later and found an egg. However, they explained that the first treatment gets all visible adults and eggs, but that it takes a few days for the not-​yet-​visible eggs to mature enough to become visible. That is what the second treatment is for, to remove all remaining eggs that have become visible within 4 days but not go longer than that because you want to catch them before they mature to lice. Stick with their program… They know what they are doing! I had to really listen to their facts and trust in their method… and I am very glad I did. This works, and it is non-​toxic. They back it with a guarantee, so they are confident. Thanks to the owner and to her whole team for helping our family!

I brought my kids & myself here to get checked after my son had been itching for days. It’s a very cute & kid friendly place. In the sitting area they have books, toys, chalk board, tv plus all the techs there are very sweet. My kids were scared to go there but once they experienced how good they were they calmed down & relaxed. For a head check its $ 35 a person (no discounts for other family members) if you have lice its $ 95 treatment which is about an hour & then you have to go again for a second treatment for another $ 95. They sell all their natural products that you «need» which was about $ 70. So it can be pretty pricey.
They accept HSA/​FSA as well :)

This place completely took advantage of me. I went to the first appointment for my daughters treatment. I paid $ 95 as the website advertises. Afterwards they said come back in 4 days for a CHECK UP. She said «what time on Friday??» Nothing else. So I gave her a time, thanked her and left. I come back today for the CHECK UP and as I’m about to leave they tell me that’s another $ 95 !! I pulled up the website that states «Step 3: We will braid or pull your hair back, provide you with homecare instructions and schedule your follow up appointment in 4 days.» I say I thought this was a CHECK UP… they say no its another treatment. The receptionist says that the lady who did my daughters hair only suggests a 2^nd treatment. Well that’s BS and I say so right in front of the lady who treated my daughter. I say «you didn’t SUGGEST anything. You said come back on Friday for a CHECK UP, what time??» Of course the lady just stares at me and says nothing. When I tell the receptionist the lady found 0 eggs and 0 bugs in her hair today so why am I paying $ 95 for this CHECK UP she has no answers. She will not return my money even though she admits the website is misleading. I ended up speaking with the owner on the phone who gave me a run around and eventually left without my $ 95 back. They knew they made the mistakes and decided not to do the right thing and as a struggling single mother who works 16 a week in a restraunt at minimum wage, that $ 95 was so much to me. I will never go back here and hope to bring knowledge to those who do decide to come here. Do not think the CHECK UP is free even though they advertise this and push to make another appointment by giving false information. These people really have no shame.

I brought our daughter over to be checked because her head was really itchy. The people there were so calm and professional. It turns out she didn’t have lice, but they took the time to show me (through samples they had) what lice and lice eggs looked like. Really great service!

Really had a good experience. The lice checker seemed to do a really good job and really knew her stuff. Excellent service. Lice check for $ 35 is really reasonable. I told her that we had done a few lice comb and olive oil over-​night treatments, which reduced the lice to almost nothing. She said to space the next over-​night olive oil treatment to 4 days since the last one. We did and we’re lice free.

Just thinking about this review is making my head itch but I have to say, I LOVE Sharon and Fiona! This is the second time my family had to visit Bug-​a-​lugz in the past two years and it’s worked like a charm. The staff is warm and friendly and extremely competent. I give it 4.5 stars instead of 5… only because It is an expensive treatment, but for working parents or anyone who doesn’t have the time, energy and know-​how to get rid of these little pests, it’s well worth every penny! Two treatments and my girls heads were lice-​free! Their products are really nice as well and they make sure to send you off with instructions for maintenance!

The ladies here are very nice and explained that the treatment on our son’s head was to loosen the lice eggs so they could be removed. There were so many that after trying to treat ourselves with chemicals, we headed right over. They found over 500 eggs and 24 adults. I love that after two treatments they were all gone and we could come back for free for 30 days if anything turned up.
I sleep better knowing that they back up what they do.
The only thing is that I would have liked to have purchased one of those metal combs but they do not sell them.

Ok — So, what would you pay to have someone else run their fingers through your child’s lice infested head and treat it? And then what would you pay to have that treatment be all natural without harsh chemicals and carcinogens?
Calling Bug-​a-​lugz was a no brainer for me. I specifically chose this place because they advertise the use of natural essential oils. The kids I took enjoyed the cooling sensation that the peppermint oil gave them, especially when I told them that I was envious, that I too enjoyed that cleansing feeling on my scalp and usually bought mint shampoos especially for that reason. (I, in fact, bought some of the conditioner for my own hair — partly preventative, but mostly because I LOVE the smell!). Sure, it’s not cheap but what ALL natural, essential oil products are?
I found the staff to be lovely and knowledgeable about lice and the treatment of them. Caring, professional help when I needed it. Maybe I could have done this myself at home for less but the real question is ‘Would I have wanted to?’.
HELL NO. Lice are GROSS!
So if you or someone you know has a problem with these funky little critters and their gross little spawn, I suggest you call Bug-​a-​lugz immediately. They are great!
p. s. Have been using the conditioner since and I love it!

When I went to write a review I was very surprised by all the negative ones. All I experienced was professionalism and thoroughness. I went in with my 2 children and husband and we all received the treatment. Which none of us thought stung as much as people are saying. I mean it is peppermint people. Then we came in for a follow up treatment. We have been lice free ever since and that was 6 months ago. why would we want to use chemicals when we can use all natural products that effectively work?! I haven’t tried other places but I can tell you if we get those little buggers again, we won’t. We will be booking with Bug A Lugz!

Total Scam. Went once, and they charged $ 90 per person in my family (of 5 !). Then, they insisted we come back, whereupon they «found» some nits. Basically, $ 900 for something that could have been done by someone for $ 100. SCAM !!!

Thank you Bug-​a-​lugz!
I was horrified when my daughter came home from school with lice. I spent hundreds of $$$ and HOURS trying to treat it at home. Then my husband and I ended up with them. Fortunately a friend referred me to Bug-​a-​lugz
I was able to book an appointment right away. Yes, you do need to provide them with your credit card to hold the appointment and there is a cancellation fee. But that’s standard practice at any salon.
We went to their Bush Street location in SF — plenty of street parking. I was surprised to see how warm and cozy the place is and it’s definitely kid friendly. The staff are friendly and were able to treat us at the same time. So we were done in less than an hour. After a follow-​up visit, we are all lice free — yay!
They do offer you their all-​natural products. And after torturing my family with the toxins I used at home, this was definitely a relief.
I didn’t know we can ask our healthcare provider to cover some of the costs, but I’m going to ask about now.
The staff at Bug-​a-​lugz are also experienced at doing lice checks at schools which I’m going to talk to our principal about.
Thanks again.

We came here because Nit Pixies was booked. They begin by combing to check for lice, which is $ 35, followed by a $ 90 treatment and de-​lousing; combing with the special comb. The treatment is coating the hair with their conditioner which is very high in peppermint oil so it can sting, especially on young children. After the first treatment, they strongly recommend that you purchase all of their products, including shampoo, conditioner, roll on oil, and upholstery spray. All of these are completely unnecessary. They want you to use the shampoo/​conditioner treatment every day for 4 days and then come back for a second treatment/​follow up. They admit that using their products may irritate your scalp since both are very high in essential oils.
As a comparison, Nit Pixies does not recommend any of this and their process is just as successful.

Horrible service!!! Said I had to give them my credit card information so they could hold the appointment. When I called back to say I got an earlier appointment they suddenly said that I had to pay 50% for not coming in. When I asked why they didn’t tell me that important information when they took my info the lady claimed she did! I will never give my service to these people again! Go to Nit Pixies.