Vision Plus Optometrist – Mill Creek

I’ve been going here for over a year now and they are always friendly and accommodating. They have a pretty good selection of glasses, though sometimes they can be expensive. I am sad to see some of the other more negative reviews because I’ve never had a bad experience with them. They’re by far the best I’ve been to!

Horrible! Said one thing on the phone said another in office. They just want money and to bill your medical insurance. No compassion with horrible unfriendly staff. Thanks for nothing! Avoid this place! !!!Your patient sitting in your office does not know the whole story nor was she present for the whole time I was there. And how unprofessional to discuss any information about me with anyone! else !yet another reason not to go there. You just proved my point. Again I don’t know why I’m bothering to try and discuss anything with extremely unprofessional people. I will now alert other avenues about your behavior! I really hope all info you have in my file to be destroyed but honestly I’m concerned since you so eagerly discussed me with strangers!!!

Went in to renew my contact prescription. The entire staff was very friendly and helpful. After the fitting, Dr. Chou explained thoroughly how my new insurance was going to cover and how much I needed to pay. All in all, a great experience and I will definitely be back.

I’m very dissatisfied with the service I received. My only warning is if you choose this location they are going to nickel and dime you on everything they can.
I went to my initial appointment one week ago and left pretty happy knowing that when I returned the following week to purchase contacts/​check up I wouldn’t pay anything out of pocket for a 6 mnth supply of contacts.
The office staff took the time to break all fees down for me (being that I’m a college student on a budget this is important) and did a cost comparison on one year supply of contacts versus a six month supply.
I also was using a voucher (the only reason I chose this place) for $ 25 of services/​products. I presented this at my initial appointment and was assured this would be applied to contacts when I came back the following week.
Well I just left the office and was charged $ 60 for a six month supply.
The doctors informed me I was quoted the wrong amount on the cost of glasses, the voucher was only good for services not products and she wouldn’t honor it and the coupon I was offered by the staff was actually a rebate form that I would need to send in at a later time.
Very confusing and very upsetting, this isn’t the service I was expecting or will put up with. Other than purchasing my six month supply I would not suggest using this location, or if you do make sure you watch out for all those fees!

Prior to this, I never had glasses (and never had an eye exam). I recently noticed that I was having trouble reading projections on the screen, during meetings at work; I decided to check out this place, because it was the first on the list for my insurance.
The appointment scheduling was no sweat. I was happy to get my next-​day appointment at a reasonable, after work, hour.
When I arrived for my appointment I was greeted by the friendly doctor and staff. After filling out a quick form they took me in and did the exam. Everything went great. She even did the dreaded «blue light» thing (I had no idea what was going on, but my friends later told me my eye was actually being touched by something), and it didn’t hurt or cause any irritation.
After the doctor flipped through various lenses, she wrote me out a prescription and then explained my insurance glasses allowances. This is where I got a little nervous. I was asking «What is my prescription?» and she would respond with «It’s not too bad, but it can be corrected to better.» I’m an engineer, so I like to know specs, and after a bit of prodding she finally told me my vision was 20/​20, with a slight astigmatism. She was a little defeated sounding as she told me I probably don’t need glasses at all, if I don’t want them. After I knew the stats, and she mentioned she could correct my eyes to 20/​15, I decided to buy some glasses. I mostly wanted crisp vision during meetings, and wasn’t looking for continuous wear.
They had a wicked clearance deal going on, where certain frames were free with lens purchase. I ended up with a pair for like $ 20 out of pocket. The lenses were $ 160 – which is a little expensive for low-​index lenses… I was not terribly happy that they didn’t explain what was included in the $ 160 lenses.
It took over 3 weeks to get my glasses; I called after 2 weeks and they told me my lenses were «delayed» because of a private lab’s equipment malfunction. When they «adjusted» my glasses, they didn’t get the nose pieces adjusted right, so they don’t feel right. The frames the girl helped me pick out squeeze my head fat so it looks a bit weird above my ears.
All-​in-​all, I had a pretty decent experience. I was disappointed by the initial lack of transparency in diagnosis, and also the lack of a clear explanation on what lenses I was ordering, but the price was pretty good with the clearance deal. The wait has been longer than I expected, and I was not terribly pleased with the assistance I received picking out my frames (they ended up being too small). If you know what you want, and are familiar with glasses purchasing, I would imagine this place would be perfectly sufficient. I would avoid it if you’re a n00b like myself, and need help.