Sprint store

I would give them 0 stars if I could they didn’t want to help us. I had problems with this store before they gave out my account information. They aren’t helpful. There very rude and just didn’t seem like they wanted to be there. I was surprised but they are the closet sprint store that was opens at 7pm.

Not to sure why there’s such bad reviews on this place. Hubby and I went in to inquire about starting a plan together. We were greeted and helped right when we entered. Rayna (sp) and Ashley assisted us. We were there for quite sometime but they were great. Workers were cheerful, funny and informative. Unfortunately I have to wait for my phone till Saturday, but it’s fine. I was picky with what I wanted.

I went to sprint to upgrade my phone because i was already out of contract for a year maybe and just paying month to month, upon entering i was greeted and offered suggestions, and what may be the best phone for me. I kept going back and forth between and iphone and an andriod, i mean they were willing to accommodate and deal with my crazy indecisiveness. if it was based on that experience alone, i would’ve given 5 stars, however the sales associate who helped me kept trying up sale and add so much stuff on to my already expensive plan. well at the time that i went, there was a promotion going on, where if you signed a new contract. you could get a free tablet. I didn’t need one nor did i give a damn about what it could do for me and the sales person kept saying its free, blah blah blah blah. i think i told him no a million times. how it ended on my contract… idk. but yeah so after that hes like you wanna add on a case, you want this and that. I asked how much my bill should be monthly, he said $ 116 plus tax. thinking in my head that i guess thats not bad considering i just got an iphone 6 plus s. so i did everything and left with my new phone, and a tablet i didnt need. happy about my phone, not so happy about my tablet. my first months bill since i had the iphone was $ 185. i was like WTF thats so high. compared to what i was told. so i called sprint the company and they told me it was activation fees due to my new contract with my iphone, they said nothing about the tablet being like on there. anyways he assured me after 2 months it should even out, since they didnt want to bombard me with all these fees of receiving a new phone. so the man said. i waited pass 2 months, on came the third month my phone bill was $ 190. I was dumbfounded because i was told $ 116 and $ 70 extra was alot, after that i called the store i got it from to ask what was up and why it was so high. ashley the manager told me, that the guy who did my thing, did it wrong and i was getting charge extra for having the tablet, … i was beyond frustrated because i was lied to and on top of that paying a shit ton, when i didnt take the tablet out of its box since i got home. anyways, she told me to call her back in 30 mins since it was out of her control and i had to wait for her to talk to someone higher. fast foward, after calling a shit ton of times, bitching, getting mad as shit. it took 1 ½ months to fix my bill, when her sales person messed up. I hated that i got the run around and like that i wasnt contacted asap to get the problem fix, i had to call like crazy to get my point across, and i understand that ashley was trying to help me, but it should never take that long. thank you.

One of the worst experiences ever! Matter of fact every time I come to this location it’s always a big mess.
Went in for a upgrade and was told they would get to me as soon as possible. Then a guy comes to help me and I ask him if I can have a upgrade then he says he can’t do that cause he doesn’t know how??? And I waited for the lady to get to me but no she was just talking stories to a customer not even regarding cell phones and any thing close to sprint. After about 30 min I just left. Really disappointed. If the manager reads this, I’d like to say to train your employees better before you release them on the floor! –100 000 stars

I have been a loyal customer of Sprint for some time now and every time that I have been to this location, I received less than average customer service. It is safe to say that I am truly and completely DONE with sprint and their employees who obviously don’t give two f&@$s about their customers. I would rather pay extra with another phone service company than deal with their untrained and inconsiderate employees. The only person that I received any type of service from was Jessi, who is actually the manager. Maybe it’s time to jump ship bro…

Great service here come check Paula she was fast and friendly she knew what she was about great experience. Good music in store too!

I went in to upgrade one of our lines and jarren helped us she was very courteous! she looked in our account and offered us a better plan and upgrade for all 3 lines. she was very informative and patient with the many questions we had. Awesome customer service thank you!

My husband and I came to upgrade our phones today and Caitlin assisted us and had AMAZING customer service! She took her time and gave all the info we needed to get the best prices and best phones.

If I could I would put no stars.
Customer service is… there is none. Went in to buy a new phone and a lady named PAULA with a robotic voice «helped» me, does not know how to treat customers. Stood there not knowing anything about phones, hoping she would be able to help me. She had no intention of showing me how to use any phones or EXPLAINING ANYTHING TO ME!
Did not buy a phone. Nor going back to sprint.

Honestly, the workers there are nice & friendly & always in a good mood BUT they seriously need to get a machine where ppl can just pay & go!!! I waited for literally 30mins there & I just needed to pay my bill. If they don’t have a machine they should atleast have a system were they have someone taking in only customers paying bills. Anything else they can wait. If it weren’t for their workers, there’d be no stars.

Went there to pay off my cancel account. I could not use my debit card and would only accept cash. Could not understand I also had to pay a 2.00 convient fee! Go directly to the main store in Pearl City! Goodbye Sprint.

Very friendly and helpful, I went in to get some information and look at some phones. I was greeted right away. They were able to answer the questions I had; any questions they couldn’t answer they went the extra mile and found the answer for me.

Might as well be a kiosk cause they really can’t do much for you. Went in to make a bill payment and they couldn’t pull up my amount owed. Apparently the store is realkt impact wireless and they 3^rd party your payment. Kind like a western union payment. And not to mention it cost $ 2 for bill pay. Boo!

Small store unable to deal with your bigger needs, take the drive to pearl city instead.

I came in to renew my contract last sunday, and spoke with Jess. After shopping around a bit I thought maybe I could get a better deal. What I didn’t realize is the extra fees the other carriers weren’t telling me about until i specifically asked. I spoke with Jess and she upgraded us to the Motorola XPRT. Both my husband and I love our phones! She took us through all of the features and suggested some apps I download. I love that she was so familiar with my phone that she could tell me ways it could make my life easier. She only had one xprt in store and so she called the pearl city store, but they refused to transfer the phone because they were too busy. So after hearing my husband say he was hungry (and getting crabby) she volunteered to send her husband down to get our new phone while we ate lunch! She went out of her way to make us feel important and I just cant thank her enough. She turned what might’ve been a painful experience into something fun. Jess also went through my new contract with me and explained everything so I wouldnt be surprised by anything later. What a lot of people dont realize is that they cant really compare this store to the pearl city store because this is a locally owned business and they have limited storage space etc, and the pearl city store is a corporate service and repair store in a MUCH bigger space with MANY more resources. Great service is not always about instant gratification. It’s about helping people to the best of your ability and going above and beyond to make them happy. Thats what I feel Jess did. Thanks Jess!

I’ve been to this store nearly a dozen time because it’s near my home. They have never helped in any issue and are poorly trained. I think their motto is «GO TO THE PEARL CITY LOCATION.» If I weren’t college educated, this would be the perfect place to work because you’re not required to do anything!!!

Would be a zero if I could rate it that. I waited a hour and a half just to pay my bill. (They have no automated bill machine) Both female employees had to call another Sprint store to ask how to reset a phone and how to set up a gmail account. Aren’t they supposed to be trained? Do yourself a favor and go to the Sprint store at Pearl Kai. Their service is outstanding!

This is a Sprint store that can sign you up for new services, supply you with accessories for your phones, and provide you information on Sprint plans and services. They also have Boost mobile & Virgin mobile information and phones. The workers are friendly and usually they are not crowded.