Milford-Franklin Eye Center

Blue Cross corrected the medical claim to what should have been billed. This negated my copayment. That claim was processed on 12÷4÷13. More than 2 months later I call the dr’s office to see where my refund is. The young woman tells me that their billing company has to cut me a check for it, and that the check would be sent within 60 days. So I have to remind her that it is more than 60 days now. I ask her if the billing company would have ever sent me the check if I wasn’t calling about it? She didn’t answer the question. so, I said to her, «So, the answer to that question is no.» This woman made ME call THEIR billing company rather than herself! All that she would say is, «It’s out of our hands! It’s out of our hands!» what this little girl failed to understand is that, THEY, are responsible to their bills and refunds whether they employ a company to do so or not. The office staff in this place is sub-​par and have no understanding of customer service!
so I call the billing agency. They’re automated answering message does not even identify the name of the agency! They instruct the caller to have their practice id and patient id ready. I have neither, which just reinforces my expectation that the dr’s office should have been calling their frickin service. I get this woman who looks it up. She says that she will have «set it up» and that it would take 3 weeks to process. I refused to accept it as it has already been more than 60 days since the corrected was processed, and that obviously no refund was going to have been issued automatically without intervention! This woman says, «I’ll add the comment.» I repeat that I will not wait 3 weeks and that I will contact the State Attorney General’s office about this matter. She talks over me with an attitude.
so I call the dr’s office back and insist on speaking with the office manager. This one was actually good at her job! The old expression of that there is always an exception to the rule applies here. There is ONE person with customer service skills. I explain that I demand my refund no later than next Wednesday. She says that the billing agency has sent over a recording of my conversation with the woman. They legally have to disclose that conversations are or might be recorded. They did not do that. I have demanded my check without further delay, that I receive a phone call today from that billing agency’s manager with an apology, and that I am going to file a complaint with the state attorney general’s office over this fraudulent matter, and if there is any further delay/​problem, that I will file a complaint with the state attorney general’s office against the doctor.