Mike Castrucci Ford

Needed a thermostat and an oil change for our Transit van. Quoted $ 367. Presented bill for over $ 450. Service advisor, Benjamin Castrucci, prepared our paperwork. When questioned he said «maybe I did something wrong!» Yessir Ben, you tried to screw the wrong guy. Something is very crooked here

Bobby Castrucci is the Sales manager and he will beat any price that you bring him from another Ford dealer. I have bought many new Fords from him over the years. Joe Spaw the service manager stands behind his repair shop at Castrucci and when they do occasionally screw up (like any big shop) he makes it right. You can not get that from a small shop. My current cars and future cars are from Castrucci.

We went to several dealerships over the last two weeks and found the best sales person here. Bill Mason has a fresh approach to selling cars. We found he knew the vehicles and options. Within 30 minutes we had a fair deal with no back and forth trying to «see what we would pay» time wasting crap! The amazing part was we were tired of looking and just made a phone call to see if the car we wanted was in stock. He took the time to check inventory and call right back with all the information. Still in the car we went straight there. He sound as interested on the phone as in person, and most sales people would sound like it wasn’t worth the time to check for someone on the phone. If you want a Ford and someone who understands how to treat a customer, I suggest you see Bill. THANK YOU!

The selling process went ok. The problem I had was canceling the extended warranty i purchased with the vehicle. After getting the run around on the phone, I drove 45 minutes to the dealer (2 days after purchasing the vehicle) to fill out the paperwork to cancel. They were less than friendly during this process. I was given a generic form to sign with nothing saying it was a cancellation form on it. They refused to give me any type of receipt to prove this cancellation occurred. I checked daily to if the money was refunded. I called several times and was told a different story each time i called. I was told «any day» to «a couple more weeks». I asked if the policy was cancelled and they affirmed that they did cancel it. After 4 weeks, i called the company that issued the warranty. At no point did Castrucci cancel the warranty. I had to initiate the cancellation through the warranty company directly, even though they stated it is supposed to be cancelled through the deanship within the first 60 days. Had i not called the warranty company when i did, I would have had to pay a cancellation fee because it did not fall within the cancellation window.
I was told several times during the buying process how important it was to give them a «completely satisfied» rating from Ford when the survey came around and that anything less is a mark against the dealership. When I got the survey, I filled it out appropriately, explaining the incident above and how i felt this dealership is not trustworthy. Within a day of filling that out, I get a call from Castrucci saying that it will now be refunded. Amazing!
I was skeptical about this dealership prior to this experience and unfortunately my concerns were validated. My advice is to shop around. There are plenty of Ford dealers in the Greater Cincinnati area that do no do business in this manner.

Because there is no option for zero stars.
I called about a car I saw online. I stated the price and asked if it was available. I gave the specifics and the color, A salesperson whose name sounds like lyon said yes. We went there and did a test drive. As we went to purchase the car, he said that the numbers didnt match and that the specific car we drove was 2000 more, even though he confirmed on the phone the price of the car.
Terrible. Customer. Service.

From Kings Ford to The King of Ford!
I set out on April 11^th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didn’t have the exact car that I wanted, so they said they would order one. I was told it would be ready in 4 to 6 weeks and I needed to put down $ 500. After 8 weeks of waiting, I was told that it was going to be another 8 to 10 days. On the 19^th day (total of 10 ½ weeks) Kings called and said my car was ready. I rushed up in anticipation and I couldn’t believe my eyes when I saw that the car was not what I had ordered. They were unwillingly to work with me and just said «we obviously don’t have a deal and I’ll get your refund out to you tomorrow». It was obvious to me that they had sold my car to someone else. (And it took a phone call and two weeks to get my $ 500 back.) I was ready to say «screw it» and just go buy a Camaro, but I reached out to Mike Castrucci Ford in Milford. It was the best move I made through the whole process. Jim Turner emailed me back within just a couple of hours. I went up on a Saturday and within minutes; he was able to find the exact car I wanted. The papers were signed right then, and 3 days later, I had my car. They will be my first stop in the future. Thank you for making the process so easy! And thank you Jim Turner!

In two separate occasions I have taken my F-​150 in for service and their body shop. Both times they exceeded my expectations on quality of service and price.

Traded in the my old 1998 Corolla with 233k miles on it about a month ago on a brand new 2013 Ford Focus. With past experiences with other dealerships, not going to mention any names but the name rhymes with Leff Smiler, I wasn’t looking forward to this experience. Luckily, Bobby Castrucci and salesman Jonathan were willing to make the deal a reality with payments right in my price range. They even gave me a hands on demonstration of the Sync system and also provided me with a full tank of gas– something they didn’t have to do but I genuinely appreciate it.
If you’re in the market for a new car, stop in and tell them Andrew Hoeter sent you!

I had never bought a car on my own so I was a little nervous to start. As soon as i stepped on the lot I felt very comfortable. No one was pushy and I wasn’t intimidated by the experience at this dealership at all. Everyone was very friendly and well informed. I worked specifically with Glenn Knell and would definitely recommend him to a friend.

We had an awesome experience with Mike Castrucci! We had an unfortunate event happen to our van and our insurance company towed it to another shop whom we were unhappy with immediately. The insurance company offered to send the van to Mike Castrucci and we were immediately pleased with the customer service. We even got a call letting us know that our van hadn’t arrived when they were expecting it. All of the phone conversations were professional and easy to understand. The work was done in the amount of time they promised (even a little sooner). They did a nice job and the van is good as new. Their communication throughout the entire process was exceptional. I would definitely return for any future work on our vehicles we may need!

Had an awesome experience dealing with Glenn Knell at Castrucci Ford. It’s the first time the «big guy» has not been sent to justify costs… I only dealt with Glenn. He was an outstanding and professional young man, very considerate and just worked to meet my numbers. The best experience I’ve ever had buying a vehicle and Glenn was there to make it happen. I had been to another dealer the previous day and Castrucci’s way of dealing was far superior! BTW, I noticed that he is also a purple heart vet so another reason to visit Glenn for your own deal.

I was reluctant to go to Mike Castrucci Ford because of all the horror stories I’d read online about the service department, but I had FOUR recommendations they were awesome, and they are closest to my home, so I decided to give them a shot. I’m really glad I did! I’m the kind of person that I treat my Mustang like a family member, so I was worried to hand it over to anyone. They had my car fixed and back to me in the same day, no problems. Thanks so much!

Took the trip over to Castrucci Ford a few days ago to pick up a new Escape. They had exactly what I wanted on the lot and Jim helped us get everything worked up. I guess the fact that I already knew what I wanted and how much I had to pay for it helped smooth the negotiations, but it went very well. Can’t really say anything bad about them except maybe that they low balled me on my 10+ year old car with 166k miles. Still feel like I got a great deal on my new ride. Oh, and the gas tank was just below ¼ tank when we test drove it and above full after they detailed it. May not seem like much, but they really didn’t have to fill the tank:)

Bought our 2^nd car from Castrucci Ford. Happy with the attention on our legitimate concerns and fairness. Thanks for two good transactions.

I went to the Milford lot and had a great experience. Most if the negotiation was done online so it was quick and easy when I did my trade in. Was treated respectfully and given a great deal.

I absolutely recommend Mike Castrucci Ford! Great deals on Cars/​Trucks & Maintenance. If you are looking for a new place to buy/​get work done on your vehicle, visit Mike Castrucci Ford!

Bought a new vehicle from the Alexandria, Ky branch. Worst car buying experience EVER. The van was delivered late. It had one option missing that we ordered. They installed it at the dealer later and wanted us to pay for it after we had negotiated the original price with the option. Another option was ordered by them wrong and now we have to «deal with it». They refuse to do anything about it. The van was also delivered damaged? 3 more days without while that was being repaired. The salesman’s knowledge of the vans was not very good. Communication by them while waiting for delivery was not good either. I have plans of buying another vehicle later this year, but I will go elsewhere.

I haven’t personally been to this dealer to purchase a vehicle, however, I felt compelled to write a review based on a conversation I had with a salesman «off the lot.» He mentioned that they sometimes «adjust» car reports in order to reveal what they want it to reveal for the best interest of the dealer. I could not believe he told me this and I will stay clear of this dealership as a result.