These guys are as good as it gets! First went there in 2004 on a referral, when my then one-year old(with special needs) needed glasses. Have been going there ever since then for her and my husband’s glasses. Just a month ago(April 2013), my husband and daughter both got new prescription lenses put into their existing frames. We have been back 3 times since for my daughter’s glasses(they were stepped on, screw fell out, then earpiece broke) — each time they repaired them quickly and refused any payment! This trip they also took my daughter’s old prescription lenses, ground them and put them into a different set of old frames -(so we would have a back-up pair for emergencies) –again for free. Tom and Joe are the ultimate professionals, craftsmen and gentlemen. They stand behind their products and workmanship and are such a pleasure to deal with.
Jaclyn R.
Place rating: 5 Whitinsville, MA
I get all my glasses here. Although I grew up down the street from Tom and his family, this place is great. Awesome service. They make sure everything fits perfectly, very helpful staff and great prices. Anyone who wears glasses know how expensive they can be; and here I always find great deals on name brand glasses like guess, juicy, Kate spade and more… I will be a customer forever :-) Note: they do NOT do eye exams.
Beth E.
Place rating: 5 Braintree, MA
I’ve been going to Joseph and Thomas for my glasses since I first started wearing them in the 6th grade. That means I’ve been a patron for about 20 years. We have a lot of history. It’s not a huge shop, but they have a great selection of frames. Classic? Trendy? They have them all. They’re really good about letting you try on every pair of frames in the place. 10 times each. And being that I’m one of the least decisive people in the world, they’re good at giving opinions on how the frames look with your face, and don’t mind when you have it narrowed down to 2 choices, and just keep standing there going back and forth trying to make up your mind. Now, being a customer for as long as I have, and because one of the owners lives in the town where I grew up, and has a son who used to play basketball with my brother, I’ve gotten to know Tom. He’s a great guy(Joseph and Kristina are nice, too, I just know Tom better). There have been a couple times where I had it narrowed down to 2 pairs of frames and couldn’t decide. Because of all that history, or maybe it’s just how they operate, he let me take both pairs of frames home with me to get the opinion of family and friends before purchasing. That’s one of my favorite things about this place. Saved me from making the wrong decision a couple of times. Something happen that your glasses got all out of whack? Walk on in, and they’ll adjust them for you. The personal attention and friendly attitude of all who work here really makes this place a gem. I’ve been wearing contacts for years, so I don’t get new glasses as often as I would if I wore them daily. I’ve also moved out of the Milford area. But when it’s time for me to get new glasses, I always go back to Joseph and Thomas.