Avis Rent A Car

Terrible service long waits to about an hour when there is only 2 people ahead of you. Staff has no idea how to work the computer. Manager doesn’t speak English well. He called me two days before and said he didn’t have my rental when I was supposed to pick it up in two days. He said he would call me the next day to follow in case he got one. I never heard back the next day so I called. He said «I didn’t call you back because I do have a rental for you. If I didn’t the. I would call you back.» Wtf??? Bad business

Let me preface this by saying I rarely go online to complain about anything and I always take negative reviews of places with a grain of salt. I’ve been in customer service for years and know customers can twist stories and expect the impossible at times…
This past weekend I rented an SUV from this location. During the inspection we noticed the car had been returned with an empty tank. This was noted on my inspection sheet. I was told by the associate that I would be refunded for the gas upon returning the car, possibly with a prepaid gas card. I figured, «no problem, I’ll just keep my receipt when I fill up and bring it back when returning the car.»
(Side note: the vehicle also had low tire pressure indicators going off as soon as I started the car)
Today I returned the vehicle with a over a half tank expecting some sort of reimbursement. I would’ve taken $ 10 off (anything really). The manager told me there was nothing they could do as the previous employee listed my car as having a full tank even though I had an inspection sheet stating otherwise. I was given a 1−800− number which was also incorrect as it was a reservations line. Instead of transferring me to the appropriate dept I was hung up on.
After finding the appropriate number I was forwarded to the business line who explained there was nothing they could do for me and even apologized for having to deal with the manager. Instead of offering me any kind of refund or coupon they adivised that I shouldn’t have even taken the car to begin with. So me being a nice guy about it ultimately cost me. As someone who constantly travels out of state for gigs and uses Avis exclusively, this is unacceptable and I will be sure to avoid Avis at all costs.

Recently rented a car for Vegas trip. It was hassle free trip when one of our tire pressure light came on, we had nail stuck in one of the rear tire. So we called this 1(800) #, and they directed us to take it to Avis in our area… So we took it to a location in downtown Vegas, they were able to change our car with no problems. They even apologized to us for not having similar full size sedan but we were thankful they were able to switch out our car during the holiday weekend. We ended up with a much roomier small suv… im glad everything was hassle free and we were able to enjoy our vacation still. And thankfully, Avis has many locations and the ones in Vegas were opened weekends =)

This used to be a pretty good place to rent a car a while back. I enjoyed the service before and that’s why I made reservations to come back. To my surprise the line was very long and the staff was really lacking in the customer service qualities I remembered. The old branch manager has changed.
There’s something I can’t put my finger on as to why exactly I didn’t like my experience. I arrived early to pick up my vehicle, but it wasn’t ready yet. That’s ok but I would think that they could at least tell me what vehicles were going to get delivered that day. Every time I called in they seemed to busy to be bothered by my questions. When I arrived there were people standing in line and sitting on the seats available. The wait was lonnnggg to get to the front desk!
I just took my business to enterprise instead. Their service was much better and they offered price matching :-)

TLDR; basically stuck with unwanted extra fees and unsatisfactory customer service.
Right off the bat I already had a bad experience when picking up the car. I’m a member of this program that gives you a code that waives the extra fee for being under 25. I’ve rented with Avis (different locations) before and never had a problem using the code, but when I came to this location, he asked me for a membership card. I told him I don’t have one, and the company itself doesn’t even give one. It’s just an online thing and I could show him my account if he’d like. He called his manager to ask if that’s okay but the manager said «no, we’ll need the card». Literally stayed and talked to this guy for about 30 mins before we could solve the problem. I was about to cancel my reservation because with the underage fee, my rental would end up being double of what I thought it’d be.
Anyways, we ended using my work’s corporate code with the other code and I ended up just having to pay a few dollars more.
The guy that was working (seems like there’s only 1 guy there, because both times that I went I saw him) was okay besides that whole ordeal with the code. But when he was reading the fine print and legal stuff to me, he said it soo fast/​under his breath, I could barely hear him and felt sketched out.
As for the car itself, I got a Ford Focus. I hated the car (this isn’t the reason why this got such a low review). It was also dirty when I got it.
Fast forward to return day, I was driving back from Vegas and got stuck in traffic. I had to return it by 2pm, but I wouldn’t be able to get there until about 2:15. Literally 15 MINUTES! So I called and the same guy picks up, I ask him if I can drop it off late and if there’s a fee. He said I have to return it by 2 because they’re closing. So I asked if there’s a key drop box or something but he says no. I ask him what can I do because I’m basically being FORCED to keep the car an extra day if I can’t return it. He says there’s nothing I can do and that I’d have to return it the next day.
So in the morning of the next day, I go to return it and lo and behold, NO ONE’S THERE. All doors are locked and there are no employees in sight. I call their phone number and the same guy answers. He says he’s at a dealership near by and will be back in 10 mins. Hah! Now I have to wait 10 mins because I wasn’t able to return my car yesterday? No thanks. I had my dad waiting for me and I also had to go to work so he said to just leave the keys in the mailbox. Basically what I couldve done the day before. But nope. So I got stuck paying 1 whole extra day for the car and was not satisfied with my rental whatsoever. There was no customer service provided at all. This place really needs to learn how to make their customers happy or they’ll never have returning renters. This really reaaaally deterred me from ever wanting to rent from Avis again.
Oh and I also had to pay extra for gas!!! So ridiculous. I pumped the gas right before I dropped it off. As I was pumping, the hose clicked off and indicated the tank was full. I didn’t think twice that I’d have to check the gas gauge. I guess it was below the full line so I was charged extra, when it wasn’t even my fault! I didn’t wanna overfill it if it couldn’t take anymore. I recommend if you HAVE to rent from Avis, at least go to another location.

Needed a last minute rental and tried this place for first and last time. The car was dirty when given to me and that didn’t bother me until they charged me $ 50 extra to clean the car that was already filthy. I returned the car with the exact same amount of gas and then I was notified I would be charged $ 20 for gas so I drove back to Avis and filled up the tank that was given to me ¾ full. I called and spoke with Mohamed and he promised I would be refunded. Three weeks has gone by and still no refund, so I called him and he just told me to call customer service.
I have read other reviews with similar stories so I will never rent from Avis again and especially this location.

DIRTY cars and HORRIBLE service for an AVIS location.
I was a consultant for 4 yrs and use to travel every week… So this is coming from a person who use to rent a car EVERY week.
Made a reservation 2 weeks in advance for intermediate SUV… Came to pick up the car and all we were given as an option was RAV 4, although they had 2 other better intermediate SUV standing outside.
I was till wiling to take the car but when I open the car there was white sandy powder in the trunk and in all of back seat.
When we asked if they will be cleaning the car… The rep replied they cleaned it and it «just» some white powder which they can’t clean. I told the guy I’ve a really young baby (7 weeks old) I’ll be traveling with so I can’t take a dirty car… But he didn’t bother. He said he can’t give me another cry because someone else has «looked at it»… Really dude, I’ve a reservation and I’m standing right infront of you!!!
I had to canceled my reservation and off to find a cleaner car.

I don’t like commenting on such small things but this was just irritating.
It didn’t bother me that it took like an hour just to the paper work ready so I can get my car.
What really got to me was. When I went to refill the gas tank, the gas pump was over flowing the car. So I figured it was full so I decided to head to return the car, but realized that on the gas gauge that it was short like a gallon. I went and told the guy that helped me out that it was overflowing so I didn’t know that it was full or not and that it was short 1 gallon. Rather than just go ahead and waiving their gas fee he told me to go refill and come back. 1 gallon!!! are you kidding, I’ve been renting cars all over the country and they usually just waive it. since it’s their car thats overtopping the pump… Would never come back to this location. Money is not the problem here, it’s the time that was put to it. Make common sense knowing it’s ur car that caused and waive the gas fee for the 1 gallon. Freakn Idiots!!!

The staff here is really nice and friendly.
The only distaste I had was that the underage charge for being under 25. The charge for being underage is 27 dollars a day. Other than that, I had great service when I rented and returned the car. I think it’s faster if you reserve the car online. When I came in to rent it, even though I reserved it by calling a week before, it was a bit slow due to the worker having to type in all my information. The prices are pretty good if you are a driver over 25 years old though.
The car I got was a Toyota Yaris. I recommend checking the car for any dents and scratches along with the worker. You don’t want to be charged for a scratch on the car that was there before you rented it when you return it. The car was pretty clean, and drove smoothly throughout the whole three days I rented it. There’s unlimited mileage as well.
The Avis at this location is pretty nice. I just hope they keep it up, because most of the other Avis locations have either mediocre or bad reviews. The workers here are patient, thorough, and friendly. The car rental made my vacation that much more stress free and smooth.

I totally recommend this Avis. Great service, prices, staff. I used this location many times for both cars and moving trucks and every time I had a pleasent experience!

I LOVE this place! All the staff are courteous, helpful, and caring. Ever since my lease was up, my husband and I decided that it was cheaper to rent a car for a month at a time. It’s also convenient for us because we always get the service we ask for. I highly recommend this Avis! :)