Swift Creek Pediatrics

I take both of my girls to Swift Creek Pediatrics one is 4 she sees Dr. Cantor. When she was an infant we were in and out of the office frequently. We primarily saw Dr. Cantor for ear infections and GI issues during those frequent visits. She is very sweet and to the point most days, I have a pediatric background so sweet and to the point is what I like. But just like any other provider of you have questions you should write them down and bring a list. My youngest is 6 weeks and she sees Dr. Wilms. She was the doctor on call when I had her so we just decided to stick with her. She is very sweet and attentive which some parents need more than others! She tries to be very thorough with all of your questions or concerns. We have seen Dr. Bantle for sick visits and she is great as well! We really like the practice with the exception of the receptionist who has been there for a few years now she is very short on the phone and very rude in person. For that reason I give them 4 stars! The doctors are all great and we really enjoy not waiting long wait times to be brought back and to be seen. All the nurses are fabulous and Kathy is the master of giving vaccines quick and easy! Sick visits are easy to make and get in the office same day. Did I mention their new office is beautiful and very fun for the kids!

I like that there is short wait times and they are flexible with scheduling when my child is sick. However; they have a newer receptionist who is fairly inhospitable. She was really rude to me in person and on the phone. When I scheduled an appointment over the phone she sighed as if I was inconveniencing her. I really like the doctors so I will continue to go there.

Horrible Practice, please do not take your child here! When my son was 10 months old he had a seizure in the middle of the night, we rushed him to the ER and it was determined that he had a fibril seizure. The ER told me to make sure I saw my Pediatrician that day (it was after Midnight when we were seen by the ER). I made an appointment with Dr Cantor for that day, just as the ER had said. When we arrived the nurse took us back and got all the details, as soon as she heard we had been seen by the ER within the same 24 hour period she rushed out of the room. She then returned 10 minutes later saying Dr Cantor wouldn’t see us that day b/​c Insurance doesn’t usually pay for 2 visits within 24 hours. I was extremely upset that Dr Cantor wouldn’t see him. Luckily my mom was with me and watched my son while I called my insurance company, which verified that they had never heard of that «rule». Hung up with the insurance company and gave the nurse the info, she then went back out to Dr Cantor and relayed the info. Still she wouldn’t see us until we had a pre-​authorization number from the insurance company. So I went back on the phone, got the pre-​authorization number and gave it to the front desk. Since it took 45 minutes for all this to happen, I was informed that DR Cantor didn’t have time for me anymore and I would have to reschedule. I refused and they told me I could wait. So we waited for over an hour and finally we were seen. Dr Cantor was completely rude and said I was over reacting to the seizures. We were sent home with no orders and just a blanket statement that my son was fine. Less the 2 hours later my son was being rushed to the ER in an ambulance having another set of seizures, which resulted in lots of testing and a few days in the hospital. My son is ok now, but it was a scary week, turns out it was all caused by his fevers, the result of an ear infection missed by Dr Cantor.