Petco

Waited in line outside for the mobile clinic for vaccinations this morning. Noticeably missing was the Mobil Vetco/​Petco RV outside the store.
After 25 minutes it’s 9:58am and the line is getting longer along with more cars pulling into the parking lot and unloading their pets… an employee not identified by name or position asks aloud…“are all of you waiting for the vetco vaccinations clinic? Uhhh yeah!!!
He says «they just called and said they won’t be able to come today… they didn’t say why so we don’t know.» Although he did offer to call them back and see if they would be making their other scheduled rounds at Petco stores in the area about another 25 — 40 minutes away depending on which one.
Needless to say this is all the location needs to help its image and as simple as it could have been to show up and provide the service and most likely receive a much needed positive review… blown opportunity.

The grooming department provides exactly the kind of customer service you’d expect from a place like this. In other words, you get what you pay for and you’d be served best by having your dog groomed somewhere else. McDonalds of grooming – fine if you want the hamburger the way they make all the burgers, but if you don’t want pickles or you’re not happy because they burned your burger, you’ll know why the burger costs so little. Elevating your concerns to the corporate level helps not.

So first, they were very unhelpful on the phone when I called. I found the item I wanted online, but needed a few other things so I called to see if the price was the same as online because it looked like online purchases had a discount. When I called and gave the item number, the man I spoke to could not find the item so I went to the store. I was in the store less than 2 minutes when I found several colors and sizes of the item in question but at an egregiously higher price than the price online. When I was in line to pay I asked the woman helping me if they would match the online price and they wont. On top of that, she told me that the carrier I was buying was to small for my dog who is currently a puppy that I am flying with in less than a week. I told her this and then she berated me for getting a soft carrier even though I let her know that the pup was flying in cabin with me and on the carrier it said «airline cabin approved!» Not to mention I did the research about what the airline allows before I even walked into the store. Petco @ Westchester commons, please stop price gouging and hire people who aren’t ignorant!