Import Autohaus

When I moved from the Reno NV area to Midlothian in 2013, one of the biggest challenges was finding competent, affordable service and repairs for my two, out of warranty BMWs, an X3 and a 3 series Compact. Fortunately, our new home is near the IMPORT AUTOHAUS on Hull St Rd. So far, IMPORT AUTOHAUS has handled all the scheduled major service, minor repairs, big jobs like replacing broken suspension parts and of course, our annual state inspections.
All the work has been expertly done without a single problem and fairly priced. I especially like that mechanics at IMPORT AUTOHAUS discourage unnecessary service or repairs. I have a number of friends who have their German cars, including Porsche and Mercedes Benz serviced here and are universally happy with the results.

I’ve had 2 different cars worked on here and had great service. Generally I take new cars back to the dealer, mostly because the dealer had extended and weekend hours and honestly a bigger nicer waiting area. Several years ago on a Honda with a bad CV joint, I took it to my Honda dealer at the time and they tried to fix it — twice — and when they failed the second time I took the car to Autohaus. I thought they might turn their nose up at my little economy Honda — they had some seriously nice cars there for work — but they were happy to service it. Most important, they got it done right and ended up cheaper than the dealer. I took their invoice back to the dealer and made them refund me for the cost to get Autohaus to do it right.
So just recently I remembered them again when my current dealer made me uncomfortable, this time with up-​sales every time I went in, and I started back with Autohaus. They were great, I needed the AC fan fixed and mentioned a stale smell from the AC, they used a cleaning spray to help that at no charge, and fixed the fan the same day. Then just recently when my 4 year old battery died, I used the night drop-​off after they closed, and they were already started on it by the time I got them called in the morning. Very happy with their pricing, repair and maintenance. And I can live without the doughnuts at the dealer’s waiting room.

The worst, unethical crooks you ever see.
I had an oil change on a VW, two weeks later the oil pressure light is on, I check the oil it’s completely dry, no oil in sight. No leaks no burning fumes, nothing. So the oil evaporated or they did not put in any oil, you guess what happened. They drained the old oil and they forgot to replace it.
Same people, different car at this time. State inspection, they say the found something what supports the engine block (a rubber gasket or something) and is broken, so the have to replace it, cost $ 190. Ok i said, but I need to see the new part and I need to have the old part back. 10 minutes later they tell me that they made a mistake and nothing wrong with the rubber gasket, they apologized, but what would have happened if I don’t ask for the old broken part back? You know the answer. $ 190 for nothing, easy money.
Do not go this place if you need service if you want to be safe on the road and if you don’t want to be cheated on.