14th St Veterinary Clinic

Terrible service! The vet (Dr. Rook) is out of the office 2 – 3 hours a day or more… you also can’t make appointments here! Good luck trying to get in, when the vet is actually in there are crowds of people (first come first served, and sometimes you have to wait for hours) and sometimes the vet doesn’t even show up for work, even during his scheduled times! The receptionist is horrible as well, bad customer service. How this place stays open I don’t know… probably just from the loyalty of all the townfolk who have known Rook for years and feel obligated to give their business to him. But this is a horribly run veterinary clinic… I’ve lived in 5 states and have had vets in all of them and this place is the worst ever.

I know people who bring their dogs here. This facility is perfect for updating vaccinations, but NOT for boarding. The cages are metal wire with no comfort for your pet. I picked mine up today after a 8 day stay due to a company vacation and ice storms delaying our pick up date. I am upset at the condition and lack of care my two dogs received. They looked sickly, had nails cracked and turned sideways, does on their elbows, sore on nose from cage, and dirty as if they stayed in a barn! I will pay the $ 45 a night pet dog next time at Petsmart.

When my vet retired, I started searching for a new vet. I had tried several vets previously, but none were quite what I was looking for. Reading through reviews available online (yahoo, google, etc), I decided to try Dr. Rook. He has been great. The clinic isn’t fancy, but it is run by quality people that care about the animals. When I had to put my 13 ½ year old boxer to sleep earlier this year due to cancer, Dr. Rook had tears in his eyes as well.
I have always felt he puts the care of our animals first. He tries to keep costs low without sacrificing quality of care and I appreciate that. They have always kept me up to date about the condition of my pets when left in their care and I have always had complete faith in their quality of care.

Troubled to know that this clinic is opened. My dog was quarantined for 8 days lost about 10 pounds, received lesions on both hind legs, had bad infection with over a 104 degree fever. They had him on a metal grate the whole time. During these 8 days… No calls to me. No communication when I stopped there on TWO occasions and actually stated he’s fine. My vet was appalled and took $ 250.52 to attend to his wounds and care for him with several medications. They make me sick to what they did to my dog. I have pictures and its disgusting what he had to endure and he is still in pain because of them. Not a place to go.