Hertz Rent A Car

Is ‘Zero’ stars an option? Overbooked again… arrived on time from Houston with a gold reservation. No cars available! Had to cancel a meeting and waited an hour for a vehicle. This has occurred fairly frequently over the last couple years.

Rented from them at the end of November and was over charged $ 99.00 when asked at the desk when returning car I was told that it was a deposit and the charge would only be the $ 203 I was suppose to pay. after calling 5 days later I was told that they could not fix it.
The car stunk terribly of cigarette smoke. I would suggest Enterprise renatl. they take care of customers. this was a first and last rental from HERTZ. never again

Hertz has a new policy of charging a random $ 13.99 for refueling unless you stop by the counter wait in line to show them a receipt. You can also email them the receipt to prove you refueled.
What happened to service and checking the fuel gauge upon return. I have been a loyal Hertz President’s Circle member for years and have loved there service. NOT ANY MORE! I THINK THIS BOARDERS ON FRAUD! THIS IS A RANDOM CHARGE NOT BASED ON FACT AND REALLY PISSES ME OFF.
I suggest you try Avis. I have used them a couple of times recently and they actually act like they want your business.

I rented a minivan through expedia and the rep at Hertz told me they don’t have a minivan in inventory to begin with. They then provided me a SUV without any compensation (The SUV’s condition is good). Luckily one of my guests missed this trip, otherwise I won’t have enough space to fit all of them in.
Tried to call and resolute this issue with Hertz after the trip, Hertz’s hotline rep forwarded my call to midland airport office and they never picked up my phone call…
Huge internal control flow detected, and will not recommend their service.

Worst Hertz ever. Long line with only one employee working when two full flights arrived. And she had a poor attitude.
Got an unsafe vehicle and wasted another half hour getting a replacement.

I rented a car from Hertz at Midland airport. The car smelled of steamy cat piss and Red Roof Inn down comforter sheets. We left the windows down, Ace Venture style driving through Midland.

We just had one of the worst experiences EVER with a rental car, which we rented from Hertz in Midland, TX. We had a flat tire today and called HertzRoadside Assistance to get some help. The woman told us to keep driving the car with a flat tire to the Hertz rental location!!! We told her it was unsafe and she told us that Hertz would charge us $ 68 to come change the tire! Then she connected us to the rental location in Midland, they told us they couldn’t help us! We called AAA (I’m a member) and within an hour our tire was changed, free of charge, and we were on our way. WE WILL NEVER RENT FROM HERTZ AGAIN!!! HERTZ COMPANY POLICY — TELL CUSTOMER TO KEEP DRIVING AN UNSAFE RENTAL CAR!!!

They supposedly didn’t have any cars available when I arrived at 8am on a Thursday morning. At least, they didn’t have the mid-​size car I’d reserved. Instead of waiting I just took a crummy Chevy Aveo instead just so I could get out of there. I was only in the area for the day so driving that Aveo wasn’t that bad (although that’s probably one of the worst new cars I’ve ever driven).

First of all, keep in mind that this airport is empty all the time, so it’s not like the car rental places are too busy to keep their cars in tip-​top shape. The check-​in lady didn’t have that good of an idea of how to get me rented… but after 15 or so minutes, they had it figured out. Slightly annoying, but they told me that I had an upgraded car, a Mazda 5, so I was okay with it.
I get outside to the car and WOW, what a POS. Dirty, and I mean dirty in a way that it looks like it’d never been washed. The whole interior had about 1/​8″ of dust, leaves on the floor, and trash in the cup holders. The outside was covered in some white dust and full of dents. I had a business meeting I had to run to, so no time to go back and wait another 15 minutes for a different car.
The next morning I wake up at the hotel, go out to my car, and BOOM! The car won’t start. F’ing AWESOME. The hotel people jump it for me, and I somehow make it to Big Spring and back to Midland. Woo.
When I dropped off the car, got lucky and the regional manager was there. Explained the issues to her and she said they’re trying to make it better. Failing so far, but they get 2 stars because she says they’re going to try more.