The UPS Store

Middletown, United States

1.5

Open now

8 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 302-378-7778
Website:
middletown-de-4755.theupsstorelocal.com
Address:
364 E Main St, Middletown, DE, 19709
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 8:00 am – 7:00 pm
Open now
Local time (Middletown) 12:35 Wednesday, 25 June 2025

Business hours

Monday 8:00 am – 7:00 pm
Tuesday 8:00 am – 7:00 pm
Wednesday 8:00 am – 7:00 pm
Thursday 8:00 am – 7:00 pm
Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 4:00 pm
Sunday –

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8 reviews of The UPS Store

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Place rating: 1
Middletown, DE
This absolute worse UPS Store that I’ve ever encountered. I needed to affix a small note on the side of my package. They wanted to charge $ 2 for tape. When I asked if that was a new UPS policy, the woman replied «I don’t know what other people do, but you can take your package someplace else». I did just that and I’ll surely let the UPS corporate know that they just lost a personal and business customer considering the number of complaints and no remediation.
Place rating: 1
Townsend, DE
Dropped off a box that had a pre paid shipping label and was charged a $ 2.00 fee for dropping it off and 5 inches of tape. When I asked about the charge I was told «it is for the tape I had to put on the box». The man thought he was funny and couldn’t understand why I was baffled by the extra fee. I could have wrapped the box in an entire roll of tape for that price. Bad customer service and hidden fees = never using this store again.
Place rating: 1
Middletown, DE
I’m so glad to see other bad reviews on this sorry excuse for a business and yes, the owner is a horrible tiny excuse for a man and a major rip off artist! Charged my husband $ 80 to have a passport authenicated. His son didn’t know how to do it so they copied ALL pages of passport and notarized and charged $ 80 for it. All we needed was the one page with picture and info copied and notarized. Anyway, we call after to tell them that and they tell my husband to just bring back unwanted copies and they will credit our credit card back. Today, I take back to do so and the little troll says he will not credit my card back. I am calling my credit card company to lodge a complaint and am calling the BBB on them. DO NOT CONDUCT BUSINESS WITH THIS STORE IN MIDDLETOWN DE. THEY ARE RIP OFFS. THEY SAY ONE THING THEN DO THE OPPOSITE AND THE LITTLE BEATY EYED TROLL WHO OWNS IT IS AS SNEAKY AND CUNNING AS HE LOOKS!
Place rating: 1
Temple, PA
Avoid this store. If you rent a mailbox here, they charge $ 5.20 just to print out a UPS label on plain paper for mail forwarding. Then they charge another $ 3 just for the envelope. Isn’t it enough that I pay to rent a mailbox every month? I use four other UPS Stores in Delaware for my associate’s businesses and this is the only one that charges to print out a label from my account, just because they aren’t making money ripping customers off with the retail shipping rate. There’s also a problem with the store’s address itself. Some companies and banks use the USPS address matching system and whatever way you input your mailbox address on some websites, it will remove the box number.
Place rating: 5
Middletown, DE
I’ve been using this UPS Store for the last few years and the staff has been very friendly. They have convenient hours until 7:00 p.m. during the week. The owner Edwin «Ed» is usually present and does a great job ensuring my packages are sent out the most cost efficient way. If the owner isn’t in the store, be sure to ask for Brittainey. She goes out of her way to assist and always has a welcoming smile. This is a great alternative to using the Post Office and it’s nice to find a business owner who cares and always provides consistently great service.
Place rating: 1
West Chester, PA
Had almost the same exact experience. Horrific customer service, terrible attitudes, and extremely unprofessional. Do not go here!!!
Place rating: 1
Townsend, DE
The man who owns this store is the most horrible human being I have ever met. He will rip you off do not use this ups store unless you want to be treated like shit when you go in there.
Place rating: 1
Wilmington, DE
Never ship anything from here, always use FedEx if you want your package to arrive safely. The owner of thie store is a dishonest, rude man. I shipped a very valuable item from this store and the packaging arrived without the item inside. He submitted a claim and was reimbursed even though I paid for the insurance yet he has not paid me. He is truly bad person, stay away. I will be making a complaint with the BBB, Attorney General’s Office anf the State Insurance Commissioner and I am calling UPS corporate headquaters as I write this.