R B Queern

I’ve had 2 experiences with this company, and both times qualified as emergencies. The first was several years ago, in my rental, when a part in my Hot Water Heater failed, it was starting to snow, and I couldn’t get anyone else out, they came and fixed the problem.
Then there was tonight. While providing care for someone on vacation, their furnace stopped working. We are about to get a nasty storm, the house temperature was down to 32 degrees. After lots of back and forth the homeowner call RBQ, and they were at the house within 20 minutes. Immediately got to work, diagnosed the problem, replaced the part, and fixed it. Yay Heat! Yay No Frozen Pipes!
Was it expensive? My personal experience was reasonable, and I don’t know about tonight, as I didn’t handle the bill. Either way, quick and efficient service, at night, 3 hours before it’s about to snow… It’s worth it.
P. S. A little known fact people don’t seem to understand… If you are calling for emergency service, or after hours, you have to pay first… which seems obvious, but apparently it isn’t.

These guys are GOOD. They know how to spot a problem and have the expertise to fix it, pronto. I didn’t feel like I was dealing with a lot of guesswork with these professionals. And, if you have any questions, the techs will take the time to explain the details of the issue. I had a finicky furnace a prior company kept tinkering with… one little glitch after another. When I finally called Queern, they knew what the issue was. Problem solved.
The techs are courteous and savvy as heck. Worth the hourly rate.

I want to give these guys more as they did a sound job, but I don’t feel great about the experience.
We received a furnace cleaning for what was quoted at $ 120. The woman claimed they rarely go into overtime. Well, the young guy who did ours DID. I went down to check in on progress sporadically. Towards the end he was simply sweeping around the furnace. I asked if he was just about done. he said yup, but would wait for me to leave the basement before he would continue… so I left (my fault, i know). I was charged $ 45 extra for ½ hour of extra «time». He said there was a lot of «dust» to sweep out.($ 165 total)
The good part about this is that a rotten water pipe to reserve tank sprang a leak as he was about to leave, still in his van. I ran out and got him and he was able to replace it on the spot, emergency job. The bad part, is that he quoted me 120 for a new water reserve tank, then when billing came he said «oh I was wrong» and charged me $ 140, plus all the labor and add ons. ($ 310 later…)
I don’t know. I liked the lady who i spoke with on the phone. The kid seems to know what he was doing. But I felt like they bait and switched me with the over all charges. And THAT will keep me from using them again.
When you have a spurting leak, you kind of don’t have a choice. :/​Any recommendation for a trustworthy/​affordable plumber on the Island, gladly accepted.