Lowe’s Home Improvement

We had a problem with our Frigidaire range going out due to improper installation. After Lowe’s sent out a company to look at the problem and discovered it was Lowe’s fault, their manager, John, not only reimbursed us for the repair but also the service call. We were thrilled with the service and professional attitude of both John and Ms. Fithen.

If I reviewed this location a year or two ago it would have been 2 or 3 stars because of how slow they were but I’m very pleased to say they have gotten much better and is a great location.
The staff is very friendly and always available to help find things or with questions about a project.
They also always seem to have plenty lanes open so there isn’t a back up of people waiting in line to check out and leave.

This review is specific to the special ordering and delivery process from Lowe’s in South Lebanon. The store itself is stocked and staffed just like every other Lowe’s.
In the past two years, I’ve placed two special orders with Lowe’s: one for a new fridge and another for 140 concrete pavers for a landscaping project. The fridge order was a disaster. The delivery was late, several days after the promised delivery date, which is a HUGE problem when you’re talking about a refrigerator in the summertime. Then when they brought it by, they came four hours earlier than scheduled, so I was still at work. That meant they didn’t return until the next day, so I had to take additional time off work. The installer was brusque and insinuated that it was my problem that I wasn’t at home when they were there early because they had other deliveries in the area. The sole compensation I received from them to «make it right» when I called and complained was a $ 25.00 gift card. Nice but inadequate.
The second special order never even happened. I ordered 140 pavers to get some landscaping work done before the weather gets too hot. They were to be delivered to the store 10 – 14 days after the order was placed, and the receipt listed 6÷24÷14 as tthe anticipated arrival date. As of yesterday, 7÷5÷14, still no pavers! Tracking them online showed the order was still «in process.» We called and were passed from customer service to the department and back to customer service, disconnected twice, and finally gave up and drove to the store. When we arrived, their computer system couldn’t be figured out by two staff people to determine if the order had ever even been placed, but they said we should expect them by 7÷7÷14. Riiiight… So we cancelled the order.
I will not make any further special orders through Lowe’s at this site. Staff training and managerial support is tremendously lacking, and I’ll be taking my business elsewhere for major purchases.

Between Home Depot and Lowe’s, there are differences, but not enough to force me to one store or the other exclusively. Ten years ago, Lowe’s was more consumer-​oriented than Home Depot but they’re very even now.
However, Lowe’s periodically has haul-​away deals for major appliances. If you’ve ever tried to move a refrigerator up or down stairs, you’ll know that this is worth the wait, especially for old refrigerators.
I generally find Lowe’s to be welcoming and maybe that it was later in the day on Sunday, no one said anything to me. The employees talked to each other and several passed me, but no one said a thing to me. That seems odd.
They had the usual bits and pieces and this location, with a different layout than I’ve seen elsewhere but once acclimated, I found everything about which I had questions.
Is it just me or is carpeting by the square foot deceptive to anyone who remembers flooring by the square yard? Sure, I can multiply by 9 and be shocked, as well as anyone else can. It’s just that it seems really generous until I do the math.
Update 2015.06.20: I recently received a rude message from someone from Lebanon about how carpeting is still sold by the square yard, and how I’m an idiot for not knowing that. From my screen shot, it seems that it is still sold by the square foot.