European Cycle Services

I recently purchased a Ducati Monster 696 and it was a nightmarish purchase experience too say the least the salesman were useless and the service department was incompetent. While my recently purchased bike was being serviced due to mistakes and oversight from the original dealership I started to do some research on places I could trust with my bike and build a relationship with.
I came across European Cycle Services. Let me make this very clear if you have a bike you care about it especially an Italian one LOOK NO FURTHER!!!
My experience started with a call to Matt the manger I had ALOT of questions. First things first these guys know what they are talking about! He instantly blew me away with the amount of expertise he was able to deliver in a easily understandable manner I work in the service industry this is an art. He was empathetic and gave me truly honest advice. After a couple phone calls I made the decision to visit the shop. I drove almost 2 hours to get there from the original dealership it’s about 1 hour from my home in NYC.
First Top notch service area. It was clean which is something people look over its a small detail considering they work with grease and grime all day but it shows they put the extra effort in. The tools and equipment were state of the art and EVERYONE was so welcoming the people are so engaged and passionate about bikes. These guys have a no bullshit approach they are upfront and honest they will tell it to you like it is without coming off as rude it’s almost that «one of the guys» vibe.
Of course I had my first service done here and will come back for my upgrades in the near future. Did I mention I saved money
In short: these guys are the shit get your bike services done here.

I am one loath to write a review, mainly because living in Manhattan has led me to believe that people simply want to complain notwithstanding how service actually may have been. However, after my experience with ECS I made a point of writing a review. In fact I only downloaded the Unilocal app mainly to laud that shop with praise. I have owned more motorcycles than I can remember but when I bought my Diavel I sought a shop that had some familiarity with Ducati and not rely on the shops in manhattan or elsewhere in the city that I’ve come to firmly believe do nothing than gouge customers and let their techs cut their teeth on your bike. ECS installed a full termignoni exhaust on my 2015 Diavel and did its first service.
Sean, the tech, was a true gentleman who must have been influenced by the owner Steve and manager Matt because they made my time there not only informative but enjoyable. Yes, you can go to random shops and talk bikes but this shop wants to educate and make you part of a community. Once my bike was reassembled Sean saw to it to fit the suspension to my needs and riding style. NOT ONE PLACE I’VE BEEN TO BEFORE EVER EVEN RAISED IT. Granted, riding from the City to Middletown is a good hour at least in the saddle, however if you respect your bike you’d be moronic to not give them a chance to impress you. And hell, what’s the matter with a nice ride north? They’ve earned my business and I’ll return most likely within next month to overhaul the stock suspension.

Having a background as a service manager, at a different motorcycle shop years ago, I had a hard time finding the proper shop with the right technicians to perform the job I was looking for.
And being a firm believer that some things are better left to the professionals, I took my bike to ECS.
There are many shops around where I live but honestly no real tech that can do the job right.
So driving 1.5hrs upstate NY seemed like a no brainer considering how much good stuff I had heard about the crew at ECS over the past years.
So I brought in my 10′ Ducati Multi to have a one off Ohlins semi-​active suspension kit, Auxilary LED light kit and a major service performed.
Sean, The technician, was able to find a coolant leak and a steering head bearing failure during the check up.
The whole process from beginning to end was real smooth and professional with transparency.
Super satisfied and glad I came here.
I feel like the $$ was well spent and spent properly so that the same job does not have to be done twice.
Will be back for sure.

The guys at ECS are knowledgeable, professional, and all around good guys. While they are not located near me. About an hour and a half away. I am glad to make the trip and give them my business. They take the time to go over things and explain.

This is a much belated positive review for ECS. My buddy brought his 748 to ECS for major 12K service in March of this year. We drove several hours to ECS as it came highly recommended and was on the way to the first track days of the season. During the course of this service, my buddy added things to be serviced or replaced, and other items were identified as needing attention, so a one-​day job turned into a nearly two-​day job. Usually nearly doubling the service is the source of a bad review, but I have to say this was not the case here. The guys at ECS were fantastic. We literally tore the entire bike apart except for the bottom end of the motor. Upon request, they let us work on certain things and taught us how to do it. This was a valuable experience for me and a cool way to start off my riding season.
The staff is knowledgeable and thorough, and they are genuinely good guys to hang out with. Their patience is also virtuous; how many people do you know can perform major service while simultaneously teaching two other people how to perform similar work? I also want to mention that their choice of music is appropriate while doing such tedious work!
In a day where it seems customer service is dead and repair shops in particular get a bad rap, I would have to say that spending nearly two days at ECS was an absolute pleasure. I would highly recommend this shop to anyone looking for service.