Empire Chinese Restaurant

I want to give it ZERO stars for their lack of great customer service and this review will explain why.
I work for a major healthcare facility and ordered 3 lunch specials on their ~cool looking~ and I thought «convenient» website. Not convenient at all. One of the orders was GENERAL TSO BEAN CURD (not chicken) and I received chicken. In the «add notes» section, I wrote EXTRA HOT SAUCE, and we got no hot sauce.
I called to complain that my order was wrong and the front lady is ABSOLUTELY RUDE. She wouldn’t even let me finish my sentence and said «he’s on his way», meanwhile I was calling about my order being messed up.
I waited 45mins for my correct order while the wrong order I had was sitting at the desk. The delivery man handed us the phone to his manager and the manager stated for us to GIVE BACK THE CHICKEN ORDER and then hung up on us.
Never ordering there again. The front lady is a rude ass bitch. This wasn’t the first time.

Delivery was a bit slow and the lady who took my call had very little patience when taking my order. But the man who delivered apologized and thanked me for my patience. Food was good the first time, however the second time I ordered from here there was long hair in my chicken. Won’t be eating here again I was grossed out after that. I’m giving the restaurant 2 stars because of the polite and respectful delivery man.

First time getting take out from empire, hands down good Chinese food, very clean, and I order online and my food is ready when I get there .This is gonna be my Chinese spot for dinner …

Hands down best Chinese take out spot in Middletown. Been a resident for a long time, some places come and go. Others just exist but aren’t very good. This Chinese Restaurant is the best. Food is excellent. Love their Wonton Soup. If you like spicy and want a small plate have their Wontons in garlic sauce. It’s technically an appetizer but you get 12. Unless you’re sharing hard to each much else after that. Delicious and filling. General Tso’s Chicken is my favorite combination platter. Try it out.

CLEANEST Chinese restaurant around. Most delicious Chinese food in the area. Been eating here 11+ years. I’ve watched this Chinese family raise 2 children in the restaurant. .working EVERY DAY. .busting their asses to make a life in America. They’ve only raised prices ONCE in 11 years and they continue to keep up with the times and social media which can be expensive. Take out is best. Order ahead. Eat-​in is distracting because of the (well behaved) children of the staff.

Well let me start by saying that I’m glad that they have online ordering. I’m not glad that it’s kinda pointless tho since you have to call to give them your card information if you choose to go that route, due to the site not giving you the option. Delivery took 20 mins longer than the 45 min wait time they told me.
Now to the food portion. I got the wontons with garlic sauce which was absolutely delicious. I also got the general with brown rice which I wish I would’ve gotten white rice as the brown rice doesn’t hold flavor as much as I’d like. All in all decent food.

Food is excellent! However I went in there to actually sit down and have lunch with my aunt one day. The staff had their kids there which is understandable (family owned business) but their children were running all around the tables jumping from table to table spitting at each other and on the floor. Then the kid looked at us and walked over next to our table and spit on the floor and laughed. I lost my appetite. We got up and walked out, never went back. If you are going to have your children at your place of business (restaurant) make sure they are not SPITTING all over and acting like animals. Besides the kids spitting, the place was also dirty and unsanitary looking.
My mistake for going into my once favorite chinese restaurant to eat…

Solid Chinese food. I got Shrimp Egg Foo Young. It had a generous amount of shrimp. The shrimp tasted fresh considering I’m sure they were previously frozen. There is a lot of Chinese food competition around here, I’ve yet to find one that stands out.

I honestly don’t enjoy ordering from this restaurant at all and only do when co-worker’s suggest we order lunch.
The food is not the best, not the worst either but that doesn’t say much. When ordering delivery it takes almost an hour to get to you and the delivery guy slams open the door so hard that you jump out of your skin. Then proceeds to tell you what you owe him and rounds up to the next dollar.
Once went for a pick up order (ordered half an hour early) and waited almost my entire hour long lunch break for my food. Not only that but the women at the counter were rude and spoke Chinese to each other (and were obviously saying some not so nice things about me).
Avoid this place if possible.

I eat here about twice a mont because it’s close to where I work but, I wont do it any more:
The food is good but, I always get my food delivered to my job. I work outside doing auto body repair. I always have them deliver BEHIND the car lot. Yesterday I called and ordered and the woman on the phone asked me, «Behind the lot right?» and I said yes.
The guy calls and says «Im inside the Lobby» After 3min and 37sec. of asking him to go outside and come behind the building, he does. I get my food and sign. (I paid over the phone) Then he says, «You forgot the tip» and he starts telling me I have to give him a tip. I said «When you listen to direction, I’ll give you a tip»
You need to learn a tip is for good service not a freaking delivery charge. There are too many Chinese places in NY to have to fight to get your order right. I’m not ordering again.

Definitely excellent Americanized Chinese food. We recently moved to Middletown and live on a new road that even Google can’t find. This delivery guy found it and delivered in 21 minutes. We live about 12 minutes from the restaurant. Pretty good. He was also clean, and well-​dressed and his English was pretty good, and driving a new, clean car.
The food was very good. I got General T’sao’s Chicken with pork fried rice and my wife got Chicken and Broccoli with pork fried rice. It came with egg rolls and we had ordered 2 more. We ended up with 6 egg rolls and 4 fortune cookies. We also each got a pint of wonton. The wonton was fresh and not that over-​cooked dark color that sometimes get. The soup was very good and wontons were very tasty and stayed together.
The General T’sao’s Chicken I ordered was order with white meat chicken. They asked if I like it spicy and I told them «No». It was not spicy and just right. Even the pork fried rice was fresh and tasted great. Broccoli was really good. Tender and fresh.
We ate two of the egg rolls and they were lightly fried and very good. They included the fried noodles with the Wonton, and they were freshly cooked and had a napkin in each bag to absorbed the extra oil from the noodles.
Definitely a great food and delivery experience for the first time ordering chinese food in Middletown.

For excellent americanized chinese food, check out Empire. I’ve ordered from them many times, always as take-​out or delivery, and have been very pleased with their flavor, and proportions. This is one of the best bang-​for-​my-​buck dinners — one order with rice and I easily eat 3 meals. They serve an excellent curry, and understandably took beef curry (think about it – beef + indian curry?) off their menu recently, but when requested they’ll still make the beef curry dish to-​order. The staff is pleasant as well. I’ve eaten in, but prefer to do take-​out. They have very fast-​food/​pizzaria seating, and when the entire portions are right in front of you, you have a tendency to try to eat it all. It’s just too much food. Do the take out or have them deliver. You won’t regret it.