Subway

I think this is a great place to dine in if your ever in a rush but want to eat something decent. Good food, fast service, and overall good, but I find the insistence on getting certain ingredients by the server sometimes annoying and guilt tripping depending on the ingredients.

Two people working at dinner rush time, multiple times went into the back room for quite an extended period of time. My mom was waiting around 45 minutes in line just to order a couple cookies. The guy behind us ended up leaving due to the wait time. And the people in front of us didn’t have any sort of «complicated» order whatsoever.
Two workers made absolutely zero effort to assist everyone, made zero attempts to apologize, and visibly goofed off during the whole thing. Best of all, the girl ringing us up was very mean, snide, and gave us the wrong cookies.
I’m very disappointed because this location has never done something like this, they really hired the wrong people I’m afraid. Either learn how to manage yourself in a busy period and keep working, or find another line of work not involving customer service.

This is one of the best subway restaurants there is in Madison. The ingredients are always very fresh and the staff is friendly. They moved recently next door and now the restaurant has a brand new equipment and outside seating. If I ever crave fast food/​take out, this is the first place I think of.