US Post Office

It’s a joke, standing in line already 20 min. All employees are so slow. It takes forever to pick up package. It’s crazy

If I could I’ll give this place –5 stars.. Horrible service, rude people. I been first in a pickup line and waiting 35 minutes until somebody show up from back room and served me. Avoid this place if possible.

There are 2 drive up mailboxes along the curb outside this post office if you just have letters or small prepaid packages to send and want to drop them in the box without leaving your car. If you need something that requires you to go inside, there is ample parking on both sides of the main entrance.
Inside, this post office looks a bit beaten up and dated, it could definitely do with a face lift. As others have mentioned, there are sometimes lines of customers waiting to be served here, but I’ve always found the wait times to be tolerable and the line moves along quickly. The last time I was here they had one gentleman asking people what they wanted as they first arrived so he could direct them if it wasn’t necessary for them to speak with an associate at the counter.
There are 2 or 3 ladies here who are normally always upbeat, friendly and outgoing. There’s another who could do with some customer service classes or a bit of an attitude adjustment. In one case on my most recent visit, a couple came in to mail a package back to their relatives in India and it was addressed incorrectly. They acted a bit shy and apologetic and explained that they’d simply addressed the box the way they’d been instructed to by the postal service in the past; The attendant who was waiting on them kind of laid into them and gave them a lot of attitude. Finally the guy who was working at the front door intervened and had a much nicer and friendlier approach and took the time to explain why the way they’d addressed their package was incorrect and why it may cause their box to be returned to them undelivered. In other words, at least one of the staff here could use some customer service training.

305 358 8765
Weekdays 7:30−5pm
Saturday from 8−2pm
Yeah, go ahead and make it hard as hell for me to get a direct number to you.
It’ll just make me Unilocal the number when I get it…

One star for easy parking. 0 stars for how rude the staff always is. These people always look like they hate their jobs. They have an attitude, never smile.
Pls help me understand why you won’t allow people with a small dog in their arms just to post an envelope? Really? Banks allow pets and other post offices as well, so why won’t you?
They just feel like hateful unhappy people.
Take your business someplace else if you don’t want to feel like someone is raining on your parade every time you enter these premises.

THEY LIE! OMG. never before have I experienced the hell that this post office has to offer. A priority express box took OVER A MONTH to reach me! When I tracked it, and called this post office (where tracking said it was located) I was told the box was sent back to Hawaii because the address was missing an «0», the box never got back to Hawaii. Low and behold, the 2-​day priority box (for Easter) showed up (in mid May), and the address listed was correct. So why wasn’t it delivered first of April? Where did it go for a month? Why did the USPS MANAGER lie about the ‘mis-​address’? How did it get so impossibly banged up? USPS staff who operate like this should be fired! USPS should be taken over by UPS or fedex, who would staff the locations to be SERVICE oriented (not still have Christmas decorations up in May), who DON’T LIE about packages, and who actually do their jobs! — oh don’t even get me gong on the long lines and no parking aspects of actually visiting this hell-​hole location.
If i could give a NEGATIVE STAR I would! (yeah, I know lots of !!! but I’m just that angry with ‘them’ … grrrrrrrr.)

Ugh.
Since I made the move to a new apartment, this is unfortunately the post office my mail comes from. On two different occasions, I’ve had packages that couldn’t fit in my mailbox so they drop off pink slips. On both occasions, I returned to the office to pick them up and they are no where to be found and there was no explanation to be given. The service is so discourteous I really don’t know how they get away with it.
The first time, I let it go, knowing that the sender (Amazon) would help diffuse the situation. Ten days later, what I ordered showed up at my door! Makes absolutely no sense.
The second time, I went in and when they couldn’t find the item, they made a copy of my pink slip and said the carrier would call. Days later, no call and I know it’s not even worth trying to track down at their office.
The only reason they get two stars is because for sending, this place does fine. If you’re in my boat and have the misfortune of needed to collect packages from here, I’d say it is a lost cause.

Horrible service. The person takes forever to assist. Doesn’t provide helpful packaging information on a timely manner. Always waits to provide packaging advice after one has already packed the shipment even if one shows her what is inside of the package upon arrival. Worst location ever. Considering the amount of businesses that are around the area the U.S. postal service should be ashamed to have such bad service in downtown Miami

Staff is rude and inefficient. Bad representation of US government. They are on their cell phones instead of helping customers and service is extremely slow. I just spent 50 minutes waiting to collect a package they could not locate.

As far as USPS goes, this post office is pretty efficient. Yes there can be very long lines at peak hours, but heres hint, for this and every other post office in the US, don’t go at peak hours. Crazy I know, but it works if you can swing it. Otherwise, just go online, folks.
There’s a couple ladies here at the counter who really keep things moving along. They also have a line for just pick ups, which is better than over at the Buena Vista PO (don’t get me started on them). Overall, the staff is great and even start tow arm up once you get to know them, as long as you don’t do something dumb, like hold up the line. There’s no tolerance for that here. That’s why you can actually get in and out.

Another terrible post office experience. They have greeting cards in the front and my daughter (who loves Mickey Mouse) wanted to see a card with his face on it. After handing it to my daughter, Stephanie told me I had to pay for it. Mind you, my daughter was just looking at it and holding it, so I said I will take it away from her before I leave. She told me I had to put it back immediately. This made my daughter cry and I had to wait about 15 mins in line with a wailing 2 year old. Finally frustrated when I was attended to (by another employee), I told my daughter «I’m sorry that woman will not allow you to look at the Mickey card» and on principle I did not wish to purchase a card just so my kid could hold it for 10 minutes. She then proceeded to say to the woman attending me «You know what she did?!?» And tell her the story as if I was not even there! Very rude. Won’t be coming here again.

This is a fairly standard post office, but generally I’ve found that waits aren’t too bad and the staff is quite helpful.
They’ve got a decent amount of parking and easy access to both Metrorail and Metromover.