Trini Salon & Spa

NEVER AGAIN: For the money they charge and location in the heart of Brickell I was expecting much better service. Seems like this salon has the cheapest personnel and lowest skills lever. I came there to get the brown chocolate color but instead they messed up my hair in the way of black dark color I haven’t ask about.
When I came back begging for the help to fix it, the specialist told me that she can’t fix it to the brown color like I want (for some unknown reasons) also the lady receptionist haven’t even made attempts to listen me and help so I had to leave without any hopes for the better results.
I feel like I threw away 200 $ for nothing yet I got the damaged hair with a color I don’t like:(
People be careful!!! Don’t go there

Couldn’t have better things to say about Lynn, one of their stylist. I am blonde so it is tough to find someone who knows how to work with blondes and figure out the best highlights and color in Miami. Lynn is awesome she will be honest and tell you what will look best and will work with you till you get the perfect color! I also hate when someone cuts too much off my hair length (I am trying to grow it out) but she will cut off just what needs to be cut and not a centimeter more — thank god. Such an AMAZING stylist! Couldn’t say better things!

Martha is the best! Great service and stylist. Got the shine and conditioning treatment, really helped my hair. Recommended!

On a recent R and R trip to Miami, I visited this salon near where I was staying. From the reception to the service, I got just what I wanted which was queen treatment. I got a trendy cut and color from Laura which was beautiful and I felt great… it was well worth it!

I went in asking for bright blonde highlights and came with a blue tint to my hair which makes it like gray and dull and multiple places where the bleach obviously bleed and left zebra like markers on my hair. They had a special for $ 99 for highlights but the sytlist insisted that I needed 3 different types of treatments ranging from $ 60-​$ 75 and then she tried selling me this special shampoo. I walked out paying $ 278. I would only recommend going to get a blow out… and thats it!!!

I won a gift certificate to this salon at a silent auction for a Manicure & Blow dry. Upon my arrival I was nicely greeted by two young ladies in the front desk whom were very friendly and polite.
I arrived early and they kindly offered me something to drink while I waited (Wine, Water, & Green Tea) which was a nice touch considering this is a high end Salon. Since I won this gift certificate I honestly didn’t take the time to previously check out any of the reviews on Unilocal (which I always like to do when considering to try a new place). As I waited for them to call me, I took the opportunity to peruse the reviews. Oh my, I was honestly a bit shocked and saddened as I began to read their reviews… as you can clearly read them below.
I honestly would of not come here based on reviews, the gift certificate is what brought me to try this place. I feel this beautiful salon has so much potential to have 4 – 5 star reviews on Unilocal!I would definitely like to recommend to management work on this. I am giving this place a 3 stars because although I had a good experience I think they should definitely consider being a little less pushy and focus a little less on up selling their products and extra services. I understand this is suppose to be an upscale salon therefore it totally makes sense to pay a little more, and I’m sure the regulars don’t mind.
Salon
The salon is beautifully decorated and very chic, with music and television screens. Gives you a feel like you are getting prepped to walk the run way. I do have to say all of the staff and stylists were also very polite and nice.
Blow Dry
I have to say they did a pretty decent job. They washed my hair and took their time to massage my scalp. They used high quality products which had my hair looking thicker and fuller for a few days. They did upsell me on a deep conditioner for $ 45.00 (I did need it so, I decided to go for it) Then my stylist tried to upsell me on an entire line of shampoo, conditioner and leave on (which would of bumped my visit significantly in cost. I kindly said no thank you. I had read they did this so I just said «maybe next time…»
Manicure
The manicure station is really nice and lady who did my nails was too, however $ 20.00 for a manicure is a bit much for me as other places nearby in brickell charge $ 15 – 16 dollars.
Overall
I have to say it wasn’t as bad as the reviews below. I did find it was very nice they left me a voice message the next day to ask me how everything was. Which I think was a great touch.
I may give this place a shot again since they are walking distance from my house…

If I could give TRINI 0 stars, I would. Terrible experience. After being led around the spa for a «tour,» my hair dresser sat me down and asked what I wanted. I only wanted a cut. So, he says, «let’s get you some color, too.» So, I repeated that I only wanted a cut. He agreed and started washing my hair. After about ten minutes, I realized he had put a gloss on my hair without my permission, so I was getting FURIOUS. Then, he cut my hair in about 8 minutes, and then styled it with a flat brush and a blow dryer in about 6. Then, on a pad, he writes down what I am being charged for: a cut, style, AND gloss. The total came to $ 124… I didn’t even ask for the $ 48 gloss treatment. All this salon wants is your money. When I refused to pay, they made me. Being swindled for my first time, I did because I did not want to go to jail for not paying a salon! So, I paid, but demanded a refund of some sort. They gave me a store credit for $ 48… So ridiculous. LADIES DO NOT GO TO TRINI. ALL THEY WANT IS YOUR MONEY.

Forewarned — Trini upsells you the minute you walk in — we called prior to booking to find out pricing for a cut/​highlights. However, all of a sudden the haircut has doubled in price because your stylist is experienced (really?) and your hair needs additional treatments (each about $ 75).
I do not mind paying when it is all upfront and transparent — however that is not the case at Trini.
Keep strolling down — it seems to be consistent complaint by many first-​timers.

I was interested in getting a shampoo and blowout, so I made an appointment same day which they were able to accommodate. I checked the price when I made the appointment $ 40 — shampoo and blowout before I left. I came in a few hours later for my blowout and they immediately tried selling me products. I politely declined and waited to be taken and was told I’d be with a «senior stylist.» The girl who took me was nice and was in training. The senior stylist came over, told her what to do, but not before telling me my ends were dry and I could use a deep conditioning treatment (really nice thanks). I declined and said I wanted nothing extra. The stylist in training did my shampoo and complete blow drying. The «senior stylist» then came back over added a few curls and hair sprayed me. I was with the stylist in training for the majority of my appointment and she did a great job. But when I went to check out, my blowout was all of a sudden $ 85!!! for a shampoo and blow dry — with a stylist in training!!! What happened to a $ 40 blow out!!! If I had been told it was going to be that much at the start of it I would have walked out, much less have even make an appointment there. They completely mislead you and try to up sell you on everything. It was a great blowout but I would never in my right mind pay for that if I had known before. I could’ve gotten 2 blowouts at a Dry Bar (if one was in the area) for that price! They are very deceptive — save your money and go elsewhere!

Although it’s advertised on their door they cut men’s hair, this is a place where a man shouldn’t get a hair cut unluckily for me I found out to late when the girl was cutting my hair with a beard trimmer, they don’t have the tools to cut a men’s hair. Giving them 2 stars because the customer service is good but this was my first and last time I come to this place will not be returning here I spent $ 45 when I could’ve spent 20 and get a better cut at a supercuts.

This place is pricey and a bit pretentious, and this comment comes from someone who lives in Brickell so I am more or less immune to it! I was a loyal customer of the salon for over 1 year. I got hair nails wax and facials done there. Pretty much everything you can imagine. They try to sell you products and services constantly claiming that your skin, nails, or hair warranted the product. It’s over kill and annoying. Please beware of this.
On a personal note, I was at the salon the afternoon before my rehearsal dinner. I was with my mom and sister and had already recommended other wedding guests and general friends in Miami to the salon. My sister, mom and I got several things done that Friday and among other things, I had a simple pony tail done after my blowout. Due to the rush of the evening, my sister and I went ahead and left my mom with the bill since it was going to be her treat. We trusted the salon would charge the right services and provide accurate bills to my mom. The staff and everybody new her from previous visits. To my surprise and disappointment, they charged me $ 95 for my simple pony tail. I am not simplifying the hair do when I say that it could not get any simpler than that! This charge of $ 95 was besides the blow out fee of $ 55. When I complained with the salon, weeks after, they abruptly responded that that was the their pricing and they would not budge! Anyway, I thought this was outrageous and thought people out there should know what to expect. In any case, be very cautious of price and services that they try to sell.

They do an OK job but I don’t like the hidden charges they add or the constant up-​selling, it takes away from achieving a relaxing salon experience. Otherwise, they’ve done a decent job on my hair the times I’ve been.

Don’t go there unless you plan on being upsold and upsold some more! I had to go to an event and JUST wanted a blowout. I was in a hurry and just simply wanted a blowout. The stylist said I needed a clarifying treatment and a deep conditioning. I told her I have had that done and I didn’t want to do it — I JUST wanted a blow out. She would not take no for an answer. I was so clear and said «I’m in a hurry — I do not want anything else done — i just want a blow out.» She argued with me and said she couldn’t do my blowout unless I did the clarifying treatment. She had no respect for what I wanted or what i had to say. I was too tired to argue with her so I got it. It was a joke — I just wanted my hair done and to get out of there. I should’ve just went to a blow-​dry bar — it would’ve ended up costing me half the money and a fraction of the aggravation! Upsell tactics are disgusting — LISTEN TO WHAT YOUR CUSTOMERS WANT AND MAYBE THEY WILL ACTUALLY COME BACK AND REFER PEOPLE TO YOU!!!

So stylist Martha and assistant Samantha were great. They were friendly and I loved my haircut but when I arrived I waited there for a long time with out any welcome and quickly discovered this is Salon upcharge and add-​on. Edventually the front desk girl showed up and offered me water which was nice, and of course asked me if I wanted a Mani and pedi while I waited for my stylist to become available. (this was the third time I was asked if I wanted to schedule those services since I booked the appointment) My stylist Martha was with another customer so I had to wait a little bit before I got started. But the biggest disappointment came with the bill. I accepted the recommendation by Martha of a gloss and deep condition, however no one told me it was going to be an added $ 95 up charge! Woah! I mean there was no hint at all. It was a very quick «I would recommend this, would you be OK with me doing this to your hair» I assumed I would pay a little bit extra but I had no idea I would be paying that much money. After a 20% tip I left there $ 210 poorer. I don’t mind treating myself every now and then but I definitely think it’s the right thing to do to just let your customer know there will be additional charge especially when it’s pushing thst $ 100 mark! even if you don’t want to advertise how much it is at least metion something so I know what I’m getting myself into. I was also referred there by my friend Michelle and they told me I would get 25% off the bill but there was no such discount when I left. Of course they pushed product on me, which I wouldn’t be opposed to buying but I asked how much they were but she didn’t know & never got back to me with price. So I left there with out them. they sent me off with a couple of coupons which was nice but I don’t know if I’ll be back.
Where can I go get a great haircut without having to fend off up charges?

Great facial experience! My break outs 80% went away after my first facial! Good! Recommend!

This salon is pretty posh. Everything is very chic. I’m from LA and it’s comparable to a Beverly Hills salon. I only go to Cymonne. She always knows what I want and my hair ALWAYS comes out looking gorgeous. If you want to be spoiled she’s your girl.

I was pretty disappointed with my shellac manicure. $ 40 dollars for JUST the manicure, which is pretty expensive compared to other nail salons. Additionally, they charge extra for things that should be included in any basic manicure (and they don’t tell you that it’s extra until you’re ready to pay). The lady who did my nails was very nice, but did not do a very good job. I will not be coming back here again.

I have been taking my son here for the past 3 years, we were so so HAPPY with Marie but she’s no longer there because she will be working in the management department, i was not going to go back cs i really didn’t trust ANYONE but her, she recommended me a lady so i schedule an appt, when i got there it was someone else, i was so upset that it was someone that I had no idea who she was. I had no other choice but to do it with her as my son had picture day at school the next day. Well i literally was telling her how to cut his hair, im not kidding I stepped away for like 30 seconds when i turn around she had cut a BIG chunk of hair in the back of his head, i was so mad that I almost cried, well all i have to say is don’t go to this place is the worst, the only one person that knew how to work is no longer working there. I will post a pic of Marie’s cut and the big chunk of hair missing, even though is been two weeks you could still see it but not as bad as when she cut the big chunk.

I’ve been coming here for awhile now. They’re great with color. As someone who is constantly changing hair colors it’s tough to find places that know how to handle it without damaging the crap out of it, but they do a good job here. Very convenient location, right in the heart of Brickell. Ask for Daniel.

I love their service and hospitality, ask for SANA she is amazing when you want to thread your brows and upper lip! They even give you a gift and a flower after your done! I just love them!

Even though this salon is conveniently located on the first floor of my building, I rather go anywhere else. Every time I have visited it because my regular one wasn’t available, I haven’t only felt ripped off but also aggravated by the pushy comments of the staff. This is not a relaxing experience. You have to be over aware of Everything they «add» to your basic request cause at the end they will charge you for it! One day I went for a basic cut and color, no highlights, just roots and ended up with a $ 250 bill!!! Whenever you hear the phrase «I am adding this or that» stop them right there. They don’t ask, they just add and charge. I have complained at least twice to management about this issue but nothing seems to change.

FAIS GAFFE!!! Be aware!
I gave this salon 3 tries the conclusion:
CONS: They try to sell you everything they can; making the customer feel inundated with irrelevant products. Stick to just doing the hair.
Coupons they give: Be ware, they have ludicrous rules and in the end the bill can be jabbed so high due to all the extras they charged you for, however, while they were doing your hair; NO ONE mentioned any extras!!!
TIP FOR TRINI: If you are going to charge a customer for a service (e.g., iron, massage) make sure you inform them prior to using it on their hair (e.g. I am going to use this on your hair which you will see in the bill as …) It is simple respect for the customer.
When I had an issue with the coupons, the receptions simply could not resolve the issue. Find a receptionist that is more client friendly.
PROS:
Nail department
Iced tea
Conclusion: I WOULD NEVER RETURN.

Great salon, great work, but i’m the type of person that doesn’t like for anyone to be down my throat or pushy about anything; ESPECIALLY salesmen/​women. For this reason, i refuse to go back to this place. It sucks because i was totally satisfied with the work they did on my hair, face and nails. BUT IF THEY INSISTED ON ME BUYING PRODUCTS OR GETTING AN EXTRA TREATMENT ONE MORE TIME I WAS GOING TO EXPLODE. Never again. The most annoying salon i have ever been to. If i want a treatment, i will say it. And if i come in for one thing, that’s what i want to get done and THAT IS IT. No, i don’t care for moisturizing my cuticles for an extra $ 20; thanks, but no thanks.

I recently moved to the city and was looking for a salon so I could have my highlights done. I went on a thursday for a great discount. I was attended by Martha, a very nice and talented hairstylist that made me a good haircut and highlights.
The only thing that didn’t enjoy much, was the constant insistence on buying hair products and hydrating treatments.
I will come back!

Selena cuts my hair. She does a great job and is very attentive. As far as all of the upsell complaints in other reviews, I agree. They should, after offering, mention that it is at an added price. After my first cut I mentioned I don’t want anything additional and they didn’t ask again. Only at the end of the haircut they ask «do you need any more product for home»?
Martha cuts my kids here and she does an awesome job. She is very quick as well.
Vanessa did my nails for the first time today and they look great. I’m going to do this every time.

Such a great environment. Very nice staff. Marie works wonders and I always have a great time when I’m over. :)

This place sucks! They try to push products on you and it’s so annoying to have to say no every two seconds! Also super expensive! $ 90 for a manicure, $ 100 for a simple haircut (plus all the stuff you have to buy if you don’t know how to say no) cannot stand the place.

I had recently moved to the Brickell area and was looking for a new salon and the look and convenience along with a referrel discount lurred me into trying this spot out when I was in need for a new hair cut. The people are nice and the place is clean but from the moment I walked in, everyone was trying to sell me something. The hair cut was at a discount, but then there is a wash and a hair mask, and a hair conditioner for addrd shine, etc. Everything was at an added cost. It was exhausting trying to fend everyone off. I wanted just a haircut!
While my scalp felt great, my hair cut was just simply, okay. It didn’t help that when i was leaving, i was told, «you look the same as when you came in.» I dont want to look the same, I want to be amazed and feel beautiful!
Anyway, it’s not worth going back. Trying a new salon is hard and daunting and this experience did not help.

As a hairstylist trained in high end salons I must comment on all the complaints about «hidden fees» added on to services. In most salons where stylists are trained for months on coloring, cutting, blow drying, etc., before even taking clients usually the services are a la carte. Meaning everything is sold separately. (The cut, the blow dry, the colour, conditioning treatment, etc.) If a stylist has been specially trained in a long lasting professional blow out, you better believe he/​she is going to charge for it… as they should.
If you want a 50 $ colour service that comes with a quick mediocre blow dry that’s done with cheap products and tools, then go to super cuts or hair cuttery.
This salon invests in the finest tools and products for their clients and if your hair is dry, damaged, or there’s room for improvement, yes a stylist will recommend products, as they are trained to do.
If you’re cheap, and desire mediocrity or a low end salon experience this place is not for you.

So I tried this place based on a friends recommendation. Have gone 3 times and will not be going back again nor would I recommend it.
First time:
I showed the stylist a pic and explained very specifically the hair style/​cut I wanted. She then told me that she was only going to cut a little because my hair needed to grow out, okay so I paid for advice basically and not a cut, she did trim my neck which I guess constitutes a haircut but whatever. I noticed after leaving that she had cut a chunk out of the side of my hair. I emailed the salon at the address on the card along with a pic of the mistake and received no reply. With stylist I feel you should give them a couple of cuts before making a final decision so I went back to give them a chance to correct.
Second Time:
I showed her the pic of the mistake she had made (i took a snapshot on my phone) and told her I wasn’t very happy bc it still had not grown out completely. She said sorry in a very «I don’t give a shit» manner and moved on. Fuck it, I was here already on my lunch so I decided to go ahead and get a cut, mistakes happen. She again said the same thing, my hair was still too short for the style so she gave me a little trim and called it a day.
Third Time:
I came in and the manager looked surprised that I was there since my stylist was had decided to take a vacation that morning. I showed her the text they had sent me the day before confirming my appointment and she said «yep there it is» WTF, seriously. The manager said she had someone else available for the same price and experience. I agreed thinking this would be their final chance. I explained to the girl exactly what I wanted, showed a few pics, and also specifically said I had been growing it out. She said okay washed my hair and began to cut. She started near the back so I couldn’t really tell how much she was cutting off but by the time I noticed she had already done ¹⁄₃ of my head. She basically cut of way too much, exactly what I said I DID NOT want, she even left it uneven which I had to tell her to fix before I would leave.
Maybe its my fault for going back after the first time but it is a mistake I will not make again, this place basically sucks and does not give a shit. They just want to sell you overpriced products and get you out the door.

Avoid at all costs. My wife wanted me to try a salon instead of a typical male barber, so I gave Trini a shot. Once you come in, they are insistent that you tour the entire facility, even if you’re there for a simple hair appointment. You simply cannot get out of the tour, no matter how short on time you may be. The tour consists of them emphasizing their other services and products, and trying to upsell you.
And while they are cutting your hair, they are recommending products and telling you when you should come again. I actually liked my hair stylist, but you could tell they had been forced to do this sort of hard selling to all customers, so I felt bad for her.
At the end of the appointment, I was pushed to book my next appointment, and my wife was told to book other services. We both refused, and they kept pushing. Finally, we paid and left, vowed never to return…
But that was not the end of it. Over a year later and they robot text my cell phone adverting offers and telling me Trini Salon misses me. How is this legal when they didn’t tell you they would use your phone number — which you had to give to make an appointment — for offers and promotional purposes?
All in all, I’m not sure I had a true salon experience, as my wife had intended. My stylist was good (not great), but you could tell she had been conditioned to be a saleswoman above all else. I will not return here, and I would advise anyone I could care about to avoid it at all costs.

They lured me into this place with their $ 99 highlights on Thursday, so I’ll start my review by saying that this is a scam. Once you’re there they tell you they have to apply a «gloss» after the highlights are done. Of course they don’t mention this upfront, or the fact that is costs $ 90 more. So you really pay $ 189, not $ 99 as advertised. Add $ 50 if you don’t want to leave the salon with your hair wet. Also be advised that this is the kind of place where they’re constantly trying to sell you stuff and treatments, which at some point, gets really annoying.
The end result of the highlights was awful. Some of them are literally white, others yellow and others reddish. I actually have burnt hair above my forehead and the rest is overall damaged. Now it’s dry and frizzier than ever. I’ve had highlights for years, and I can tell she had no idea what she was doing.
I also asked for a haircut. I said I wanted only a trim and to keep the same hairstyle. Another disaster. She cut my hair in less than 10 minutes, which worried me a bit since I have lots of hair and no one has ever taken so little to cut it. It turns out that I was right to be worried. I had three layers and somehow she made one of them disappear. I also have strands of different lengths, so whenever I put my hair up in a ponytail I can see how uneven it is. Luckily for me, my hair is wavy, so the results are not so evident.
Last but not least, my manicure! Once I left the salon I had to come home to remove all the nail polish around my nails. It was like my 10 year old niece had done them. But the worst part is that it lasted exactly 36 hours. I had them done on Thursday afternoon and by Saturday noon, I already had three chipped nails.
This is supposedly a prestigious salon, so I really can’t understand why they hire clueless stylists/​manicurists. The place is nice and everybody is friendly, but the service they provide is a disgrace. I ended up paying $ 310 with tips, so if you’re willing to spend this kind of money, go somewhere else. They really don’t deserve our patronage.

Great but very expensive