Total Wine & More

Every Thursday Total Wine & More gets their deliveries in. Sometimes that includes more limited release craft beers. I try to call every Friday to see what those limited releases were, and drop by when something piques my interest. They’re always wonderful on the phone, and in addition to the customer service — they tend to have an overall great selection. I wouldn’t say that I’m a big wine person, so I’m speaking here exclusively about their beer buyers and what they are bringing to the table.
They stock plenty of local breweries, as well as the big names that everybody recognizes. They also keep the shelves full of the «trending» beers in the craft world. You can also pick up gift boxes, cheeses, and things of that nature to bring to a party — so that’s always a perk. There’s also usually some sort of tasting happening on weekends, to introduce new products to the market. I’ve never been to one of those, but hey, shoutout to them for making it happen.

Total Wine is THE BEST, plain and simple. The best selection, great service and everything in between.

Great selection. I love that there are often tastings on weekends. I’m not crazy about the organization of the store. If you’re looking for a particular beer it can often be in one of a few locations (e.g., seasonal section, country of origin section, brew type section). Then, the alphabetical order that items should be in isn’t adhered to perfectly. This means that even employees aren’t always sure of where to find things.
Good place to find something new, but only if you have some time to look around.

I have been buying booze for almost 20 years now and I have never witnessed the spectacle that is Total Wine & More. I am so used to corner wine & spirit shops in NYC that generally have a poor selection and are overpriced. I have been to a few state liquor stores in places like NH that have a lot to choose from, but Total is on an another level. They have have literally almost every wine and liquor imaginable. I was almost overwhelmed.
I was there to buy liquor and wine for Thanksgiving. I found the booze I was looking for as you might expect. There was a champagne /​sparkling wine /​rosé tasting going on and the staffer was very friendly, knowledgeable and not pushy at all.
I wish I had more time to explore the place, but next time I am in Miami, I am coming here for my wine and liquor.

I LOVE this store. I have probably spent thousands upon thousands of dollars here considering we are buying craft beers, wines and liquor every weekend. Their customer service is generally wonderful but this Saturday it was less than stellar.
I approached the sample area. There was a lady sampling out wines to customers. There were about 3 customers sampling wines. I stood right next to them, up at the very front. Yet the total wine employee wouldn’t even acknowledge me. It took one of the other customers to point out to her that I wanted a sample. She was finally forced to stop ignoring me and instead of saying «sorry about that!» She just said «can I see your id?» As though I was bothering her. I show her my ID and she says «you look like you like sweet wines». I’m sorry but what the hell is that supposed to mean?
Why not ask me what I like? I actually hate sweet wines.
She proceeded to pour me a wine without even going over all of the wines they had available to see what I would like. Then after she poured me the one she assumed I’d like she went back to ignoring me. I then had to ask her if I could please sample the Malbec and she made a comment «you drink malbecs?»… At this point I felt really annoyed and just walked away. This was such horrible customer service and in no way appropriate to treat someone.
I look young and bubbly. On weekends you’ll see me in jeans and flats very down to earth — but I am a 30 year old professional, well traveled and cultured. You should never ever judge someone by the way they look and treat them badly because of your own ignorant and biased personal opinions.
I have to say that was a very disappointing experience at this store and hope they make sure that never happens again. Especially to customers like myself that are there every single weekend…

Everything was going great till I got to the front of the store to purchase my customized 6 pack with a couple other beer bottles that I found eye catching. First the lady didn’t ask how I was doing or anything, then surprisingly asked for everyone’s ID that I was with in a rude manner and saying that there’s no way that I was going to drink all of these beers myself (Only 8 btw). I was shocked, not a people person at all. Unfortunately one of my friends that I was with did not have his wallet on him as he was not planning on purchasing any alcohol, he just wanted to join the ride. And mind you he is 30 years old with a beard, does not look like a kid by any means. I explained to her the situation and she did not want to help me at all forcing me to leave the store at 10 55 (5 minutes before closing) and drive 45 minutes back home after I had rushed to get there. Never going there again! Taking my business elsewhere. Lady in the front was about 5’6 Hispanic-​Indian (tan), glasses, 30s early 40s, worked the night shift on that Friday. BEWARE go to another cashier!
**There’s a BP gas station on US 1 and sw 17^th ave that has a great selection of beers!

The lady manager is not pleasant so ask the regular staff… They’re very sweet and show what your looking for is or they’ll say they don’t carry it but the manager will make you feel stupid — go sommelier somewhere else

Great location, selection and services. It’s a real pleasure to buy here!
I love the wine and this is the reason I drive 10 miles to get a 5 stars services.

Total Wine has an outstanding customer service! Their selections are top notch with competitive prices! I recently went to a wine tasting and was really impressed with their knowledge and background history of each wine they presented. Cayla and Rebecca made it fun and educational!

Recently went to Total Wine because I wanted to make sangria. One staff member was awesome, she gave me a great recommendation that was within my price range.
My friend was with me and she was in search of a good wine to bring to a dinner party. The employee’s eyes lit up as she showed us a $ 15 bottle of Cabernet that she was sure would be a great winner. She was so enthusiastic about the bottle that I ended up picking on up too and she was right. Their recommendations are always on point.
I’m looking forward to taking on of their classes in the near future. I’ll be quick to update my review when I do.

Excellent customer service! We did notice that it’s organized a little differently than the one at The Falls but the staff was available at any moment to answer questions. The manager was also fantastic! He gave us samples and walked us through some of his favorites without pushing the most expensive option. That’s definitely the way to go! Great job in having a great team that focuses on the customer first!

Walking into Total Wine is like opening up Christmas presents on Christmas Day. That’s the excitement I feel here.
Love that they opened at The Palms at Town and Country. Formally known to most of us as town and country mall. Getting into the mall can get quite hectic on any given day, but there is plenty of parking available out front.
The staff is extremely knowledgable. I came in asking for a Tempranillo that a friend of mine recommended. The problem was I couldn’t remember which one, only that it had a white label. Well to my surprise the person helping me took me straight to where I could find it and I did! Then we talked Rose for a bit, and ended up bringing home an excellent bottle. Love that each wine has a description as well as ratings. You’d be surprised how some of the more economical bottles actually have better ratings.
The store is very organized and well stocked. The prices are affordable. You can find something here for any budget. I especially liked the aisle with gadgets. Ended up getting a few items.
Whatever your alcohol preference is, you will find it at Total Wine. This will be my new go to place to purchase wines.

My husband loves coming here to build his own 6 pack (s). They carry a wide selection of pretty much everything. I love that they even have an area where they hold classes and samplings. The one thing that kind of sucks is that they don’t have much of a food item selection, which would be GREAT For help with pairings etc. the DIY 6 pack section is also continuously messy and out of order.

They offer such a large range of alcohol from all around the world at a good price. They sell every type of alcohol you can imagine, even kegs and pre-​made shots! They are open from 9am until 11pm. Another reason why I love coming here is because their employees are sooooo kind and helpful. They are always smiling and happy to be there. Maybe they test their product to ensure quality during work hours lol hummm…

I’ve visited this store location several times now. The plus is that they do carry almost anything that you could desire from a liquor store. The prices are fair and comparable. They offer special reduced prices as well. I like that almost every bottle has a listed description of it which helps if you want to try new items or the sale items.
The negatives are that I usually go during they day when there is very little activity inside. I’ve always had to wait in line for a cashier, although they’ve always been friendly.
I received a $ 20 off $ 100 purchase coupon in the mail and attempted to use it. Although there were only 2 listed restrictions on the coupon, when I got to the check-​out several of the bottles did not quality because of the brands, Burnetts flavored vodka. 1.75 L. I asked why they didn’t qualify and the cashier said that’s their policy. She didn’t offer any type of remedy to explain why, offer to change it out or provide options.
So, I ended up spending $ 118.00 when I was planning to spend $ 80 before taxes. My problem is that for a decent purchase amount, there would have been more consideration for customer service.

Absolutely ridiculous. I have come here two days in a row gathering bottles of wines and beers to make gift baskets for family, friends, and coworkers. Today I had my roommate accompany me for the second time and upon check-​out we were both asked for our ID’s. This is totally fine considering we are 23 and look rather young, but I was unable to purchase my bottles of wine because my roommate did not bring his wallet with him EVEN THOUGH he was just there to keep my company.
The cashier called over their manager, who had actually helped me on my last visit (to which my roommate had also accompanied me on) and the cashier who checked me out was there as well. The manager told me that he remembered me but not my roommate and that I would not be allowed to purchase my drinks for 24 hours. What the actual hell? I understand if there was somebody checking iD at the door, but for christs sake, their were children all over the store and I had been there TWO DAYS IN A ROW a spending $ 100+ in products.
So rude and inconsiderate. They gave us the option to drive all the way home and get my roommates ID but I would rather pay double the price at publix across the street than ever have to deal with the likes of this rude manager.

The amount of adult joy that washes over you when you step into Total Wine is more powerful than Superman, Batman, Spider-​Man, and the Incredible Hulk Put together.
Remember when you were a child and your parents offered to take you to Toys R Us? Remember that intense excitement you felt when the doors opened, the cold AC hit you, and you felt limitless possibilities with the $ 20 you were given? Well, while that feeling may be gone from Toys R Us, it has migrated to Total Wine (although you may require a bit more than $ 20, depending on the level of happiness you require).
The prices are very fair, the selection is beyond compare and the staff members are all knowledgeable.
Very knowledgeable.
Seriously.
I know people like to throw that word around but where else can you have a 45 minute (not kidding) conversation with an employee about Bourbon, then jump to 20 minutes on Beer, rounding it off with 15 minutes on Tequila? From recommendations to tastings, specials and coupons to events and classes, THIS is the place to go for anything and everything alcohol related.
While I am mainly a Whiskey and Rum man, I often wander the aisles looking for the «Staff Picks», and so far these little stickers have not let me down. I try to sample a new bottle at least once a month, and mixing it up with the build-​your-​own 6 pack is always fun.
Into cigars? They have a huge selection of cigars as well!
Need 10,000 red solo cups for an epic gathering? Check.
Oh no, you have an impromptu gathering but NO CHEX MIX! It’s ok, Total Wine has your back.
This is THE go to spot for liquor, wine or beer!

How does one review perfection when you’re limited to five stars?
This place has such a vast selection of wines. It’s a thing of beauty, really.
They also have a hefty selection of liquor, beer, mixers, and everything else your little alcoholic heart desires. Recently they added a small refrigerated cheese and meats section by the wine tasting area.
Also, sign up for their emails to receive great coupons.

What’s not to love about a place with such an amazing selection of wine, beer, and spirits??? I was so happy to have this location open nearby. Every time i visit total wine, i leave happy. The staff at this location is incredibly friendly and helpful.
I’ve had the chance to attend their wine tastings and they are excellent. Their employees are very knowledgeable on the selection of wines and make great recommendations. I even had a chance to taste Johnie Walker Blue Label during one of the events i attended.
Next month, total wine will even be hosting an event at Chef Adrienne’s. I’m already signed up and I’m sure it’ll be amazing.
I highly recommend TW for all your drinking needs.

Wow This is a Mega Super Liquor Store!
Located in Kendall Town in Country mall. This mega store has everything you for your drinking pleasure. They have a Huge selection of wine, liquor, and Beer! Their employees are very knowledgeable about what wine and beer pairing you should do. They also have plenty of mixers, glasses, and mini liquor bottles. Staff is friendly and there is plenty of parking.