The Home Depot

Home Depot is almost a necessity for certain items it sells. It’s hard to find certain things elsewhere. However, due to that and being a woman they either immediately want to help you or completely ignore you. I walked around several times to find what i was looking for. I couldn’t find someone available and even those helping others as i passed by with my lost expression, they didn’t say a word. I do appreciate the grandiosity of Home Depot and it’s diversity because otherwise it would be hard to do half the DIY projects i’d like to. This location like many others I’ve entered can always improve in customer service and have a bit more respect for the women that walk through their doors.

Screw this Home Depot. 45 minutes I waited in line for paint. 4 people in front of me received service. I get to the front of the line and they tell me to take a number. What. The. Hell. I will NEVER come back here and will forever more go to Lowes. Seriously, all I wanted was some paint. A lot of it. I’ll be happy to spend all that money elsewhere and tell everyone I know to do the same.

Terrible customer service. No help if you are not Hispanic. Never waste my time again

Layout, pricing it’s all that you’ve come to expect when you go to Home Depot. But I’m not sure why they feel that this has to be a Spanish language Home Depot.
Anyway it’s all good, as long as you can speak Spanish and I do LOL. So it’s great for me ! though the service is still an issue even when you speak the language

One of the most incompetent Home Depot stores I have ever been to. Customer service is slow, inefficient and lacks even the basic knowledge on how to process the returns. If you have an option of going to a different store I would strongly advise you to do so.

Don’t come hear if your a fan of Home Depot and expect to receive the same service you would at any other Home Depot. If you don’t speak Spanish your ignored and when you finally do corner someone to ask them a question, they look at you like your stupid because you don’t speak Spanish. I Will never go to this Home Depot again. I’m a Miami native. I should have known better.

Avoid this store at all costs. There is a much better hardware store at 27^th Avenue and US 1 called Shell Lumber that will fill all your needs and the employees there actually know something and want to help you. It is not so much this store that is so horrible but what goes on there and Management doesn’t seem to care as long as they are raking in the money. There are day laborers everywhere harassing you from the minute you park you car. People are hanging out under a big tree on the West side of the parking lot drinking beer and using drugs right out in the open. Once I saw a woman lying on the ground having sex with multiple partners in the bushes next to the Garden Center, and the trash in the parking lot and along the street is a disgrace. The employees go out into the parking lot with blowers and blow the trash from the Home Depot out on to the streets surrounding the store. There are also illegal and unregulated food vendors everywhere along the perimeter of this store. This Home Depot is a third world disgusting mess and Home Depot should be ashamed for allowing this store to become a cess pool of degradation. Every now and then the Miami Police Department will swoop in and clean it up but it backslides again rather quickly. The store itself is a dirty unorganized mess with employees that are never around to assist and many speak no english. Do yourself a favor and go elsewhere. Reviewers like Romi C. are part of the problem reviewing the bums in the parking lot instead of the store itself. By hiring these bums it encourages them to come to the Home Depot to harass people. Romi C., how would you like to live next door to a place where a bunch of bums, homeless, and misfits hang out looking for work or drug money every day all day? I think you would not want this.

The store is huge like you would expect of a Home Depot. This store stocks most products including the large building materials you might need and a large supply of plants and garden supplies. They also rent equipment, so keep it in mind when you need a tool you don’t own.
Watch out for the local «helpers» in the parking lot. Either load the products yourself or watch their every move to assure they load all you products into YOUR car instead of placing a few of them around the front of the next car over.

Fantastic customer service every time I go.
I’m from New York and cherish every moment of good customer service that I can get.
For people who don’t know what they’re doing in a hardware store (like myself), these Home Depot employees will be with you every step of the way, and they’re genuinely honest about their products.
I had to hang a heavy mirror and came to Home Depot to get the right supplies today. I was given fabulous feedback about each of the options I could use to hang this mirror and left with affordable products that actually worked.
I leave this Home Depot every time feeling confident that I can be handy without destroying my home …

Good Home Depot!
I recommend if you’re going to hire free-​lancers: have them sign a price agreement first so that they can’t rip you off later.
Now, if you need a painter just message me or find Fermin JR Painting on Unilocal!
This Home Depot is a convenient location for me in 8^th St. It get’s busy. Especially on the paint department yet there’s plenty of parking space. They do have plenty of stock in Nursery, Plants, Lights, Paints, Doors, Windows, Tiles, Gazebo, Pergolas, Pest Control, Furniture, etc.

GRADE A STUPIDITY AND PISS POOR CUSTOMER SERVICE
This is the absolute WORST home depot I have every gone to. My experiences so far with each department:
1. The paint department-​on numerous occasions I have gone back to get a re-​fill on the paint I have previously purchase (same day) I have gone home thinking I would finish my indoor painting and to my dismay after spreading the paint all over the wall and drying it was a different color… only to cause me more work and troubles. BE VERY CAREFUL WHEN GOING TO GET PAINT RE-​FILLS
2. The outdoor department– I went to buy garden gloves, I picked some out that were $ 2.98 only to wait in a ridiculous line for several minutes and for the cashier to tell me they were $ 10.00. Instead of directing me to the correct pair, she refused to bring her overweight lazy ass around the counter, instead demanding a yes or no for purchase and taking another customer
3. The customer services department– clothes pins… I went into the store for clothes pins because the website said they had them. After 45 minutes and several idiots later I walked out because they couldn’t find them
4. I purchase a shed online to pick up at the store-​the store calls me…“We don’t have the shed…” then hung up. No resolutions, no hi… how are ya… my name is…, no I am sorry we don’t have the shed, but let me help you find it. I called back to speak to someone about this they informed me there was nothing they can do but cancel my order. When I asked, «well can you help me find another?» the manager said, «ma’am I need to cancel this order.» I explained to her she can do whatever she needed to do, but I needed help locating another one. She then proceed with, «If you don’t speak to me respectfully I won’t help you» and then hung up on me when I refused to put up with her mouth.
IF YOU NEED A HOME DEPOT YOU ARE FAR BETTER OFF GOING TO THE ONE IN COCONUT GROOVE. This HD is the epitome of stupidity, laziness, poor customer service, AND ALL WHAT’S WRONG WITH MIAMI.

Horrible customer service, corporate should really do something about it. If I could select 0 stars I would.

I only go here because it’s the closest HD to South Beach. Unfortunately it’s in the hood so you have to deal with the UGLY people of Miami who barely speak English. It’s uncomfortable for me… it’s one of those places where you keep your sunglasses on inside and your chin up! lol
On the positive side… they have everything you’re looking for, for the lowest prices around!

All of a sudden I’ve started realizing that the staff here have been misguiding me, they’re really not educated on their department products. I bought new locks and they failed to mention the smart key option, they told me to check the serial number on the box for sets of matching keys. I bought a grill and they forgot to ask if I needed a cover; something as simple as up-​selling products seems to be a struggle for the employees. I set up the grill and had to go back; I ended up buying a cover AND a spatula, tongs and scraper. They’re shelves are never stocked & I’m constantly checking overstock on my own. They’re stocking other products in placement of the proper product leading me to purchase the wrong accessories. I’m truly tired of it and have been shopping on amazon instead. If I cared enough I would write a letter to corporate, but that’s their responsibility. Oh and they close too early on Sundays; I watched 6 customers get turned down at the door on my way out in a matter of 30 seconds.

BLACK HOLE OF CUSTOMER SERVICE.
My most recent visit: Standing in front of the one aisle of patio furniture, unable to find a small side table, I approach 3 HD employees shooting the shit.
Me: «Excuse me, can you please tell me if you have any other patio furniture here?»
HD Employee: «No, we don’t carry no patio furnitire.»
Me (pointing to the giant wall of patio furnitire behind him): «Are you serious? Why would you tell a customer that?»
HD Employee: «OH! Well yea, that’s all we got.»
*I hunted and found a perfectly suitable side table out in the garden department, in a pile of random patio furniture.
I’m OK with Home Depot as a company, but this is absolutely representative of just about every experience I’ve had at this particular location. I’m looking forward to when Amazon provides same day shipping just so I’ll have no more excuses to stop here.

NPS = 7
Standard Home Depot, open until 10pm. Really helpful staff though.

My visit here was great. I needed help and the sales associate walked me all the way to what I needed. Everything else was easy to find.

This Home Depot has become my second home in recent months, since I moved into a new apartment where things keep falling apart. I’m always torn because it’s so convenient, but always a frustrating experience.
The paint section takes forever. I know I can’t snap my fingers and have them mix the color I want, but I swear it’s never taken any other location 25 minutes to mix a small can of paint.
Most of the employees I’ve talked to have been helpful enough, but keep in mind where this location is. I don’t speak Spanish (pathetic, I know) and there is definitely a language barrier between me and most of the workers. Regardless, one of the men who does speak English told me I wouldn’t need a power drill for something I bought and when I got home and opened the directions, low and behold… I needed a power drill.
I’m sure I’ll keep going back here because it gets the job done… but if you have a closer option, I’d head there instead.

Dazed and confused. Right as I was clicking «Write Review», I noticed that this Home Depot has (currently) a sub-​par rating. I’m thoroughly confused. So I dove in and took a peek; I rarely read reviews right before writing my own. That said, I’m somewhat shocked about what is being said.
Home Depot, this one or any of them, is a store I get easily… rather. willingly lost in. I always go in wanting a short list of things and end up walking out with at least $ 100 in stuff, usually much more. This store is one of the largest I’ve seen in South Florida, but I won’t go as far as saying the largest. They even have «spare room» in the lumber isle. Unfortunately, they don’t have much when it comes to plants (go to the Flagler /​Mall of Americas store for that). The layout in the back of the store is a little wonky, but I don’t care as long as I can navigate my cart around.
Bottom Line: I’ve never had a bad experience here, but I can’t guarantee you won’t. Good luck? Maybe?

Yes, the checkout lines are long and many who come here may speak Spanish more fluently than English, but I’ve come here a handful of times and this store has always been OK for me. Pretty standard Home Depot stuff.
Rarely do I require or ask for assistance, but the time I had to have blinds custom cut to length, there was a sweet older lady who was happy to accommodate. Also, when I needed some potting soil and a pot in mid-​October when most stores had forgotten about their garden departments and were in their peak halloween season and starting to turn their garden centers into Christmas merchandising areas, I could still get what I needed here.
I’ve come here as late as closing on a Friday or Saturday when I was working on a weekend home improvement project and I never felt the parking lot or the store were particularly sketchy and I certainly never felt unsafe.
The self-​serve checkout lanes are also definitely a bonus, though as other reviewers have mentioned, the lines for the checkouts are insanely long at times. Personally I wish there was a Lowe’s a bit closer so I could comparison shop more readily, but for now, I’m OK with this Home Depot.